CN
Christopher N
Active since Sep 2011
13
Reviews
0
Industries
Reviews
13 reviews18 months ago
69 Year Old Treated Unfairly
My elderly mom of 69 has been a loyal client of Outsurance for the past 18 years. In that time she had one claim for hail damage to her vehicle after we had a massive hail storm in town. With road repairs in progress in town on the 16th of October 2024, my mom drove over something in the road and damaged the undercarriage of her vehicle. She reported the incident to Outsurance and a repairer to the vehicle was appointed. After numerous calls to Outsurance and the repairer it was decided by Outsurance that the part on the vehicle that needs replacing is a "wear and tear" item and that they will not be replacing the item. My mom is being exposed to "bully" tactics from Outsurance from day one after she opened this claim and her claims advisor does not return her calls or give her feedback. In the mean time she had trouble getting car hire from Outsurance as they delivered the wrong vehicle to her, a manual vehicle after she told Outsurance that she needed an automatic vehicle. It took Outsurance 4 days to rectify this mistake and swop the manual with an automatic. To date we have still not had any feedback from Outsurance concerning the replacement of the damaged part after we complaint about the outcome. It is stressing my mom out and she is feeling depress and very drained. She feels let down by her insurer who she has been loyal to for many years. I will be lodging a complaint with the Short Term Insurance Ombudsman today and will also be posting this ruthless and careless behaviour from Outsurance on Social media experienced by my mom. Shame on you Outsurance.
106 replies
34 months ago
Shocking Upgrade Fail
After numerous phone call and pressure from consultants for me to upgrade my 16 year old daughters line, I eventually agreed to upgrade her line on the 28th June 2023 to an Apple iphone, 14 plus 512gb, purple in colour. The consultant assisting me assured me that they have stock of the device and that the device will be delivered within the next few days. I received a sms with ref no confirming the upgarde. Later the same day I received a sms from Vodacom to inform me that the device I have chosen was out of stock and that it would be dispatched to Vodacom's courier partner when available. I then phoned the upgrade department and they informed me that the device should be available today 14th of July. Today I phoned the upgrade centre of Vodacom to inquire if the phone was available and ready to be shipped? After numerous calls I was told that the device I have chosen has been discontinued and the upgrade cancelled. Now how do you tell this over to your daughter that has already bought 3 covers and a screen protector for her new phone. I am so disappointing and will be changing all my lines over to another service provider. Shocking service from Vodacom.
120 replies
34 months ago
Don't buy RCT Megapower Inverters trolley's
My mom who is 68 years old purchased two RCT Megapower inverters from Hifi Corporation Pietermaritzburg on the 13/01/2023. One RCT MP-T1000S and one RCT MP-T2000S. After using these inverter trolley's for a few months the RCT MP-T1000S started giving her trouble. I personally went to check on this after a full charge of the unit of about 36 hours the unit would last around 20 minutes pulling only a 42 inch led TV that uses around 120w of power. According to the online specs of the unit it should last around 4 hours. On the 02/05/2023 we returned the unit to Hifi Corp who informed us they would be sending the unit down to RCT for a load inspection. A few weeks later the unit was then returned to us claiming that no problems on the unit could be detected. After a test run in the store of the unit everything seemed to be working fine and I returned the unit to my mom's place. This week the unit started doing the same thing as previously stated and again she only runs a 42 inch led TV connected off this unit that would last around 15 minutes before switching itself off. The unit was returned back to Hifi Corporation today and unfortunately we need this unit repaired (proof of replacement of battery or faulty part(s) or the whole unit replaced or I will be laying a complaint with the National Consumer Commission. Clearly there is a problem with this unit as the RCT MP-T2000S has been working flawlessly from day one. I have spoken to Raphael over email who has been very unhelpful and disrespectful calling me by my surname.
0 replies
34 months ago
Don't buy from them - No customer service.
My mom who is 68 years old purchased two RCT Megapower inverters from Hifi Corporation Pietermaritzburg on the 13/01/2023. One RCT MP-T1000S and one RCT MP-T2000S. After using these inverter trolley's for a few months the RCT MP-T1000S started giving her trouble. I personally went to check on this after a full charge of the unit of about 36 hours the unit would last around 20 minutes pulling only a 42 inch led TV that uses around 120w of power. According to the online specs of the unit it should last around 4 hours. On the 02/05/2023 we returned the unit to Hifi Corp who informed us they would be sending the unit down to RCT for a load inspection. A few weeks later the unit was then returned to us claiming that no problems on the unit could be detected. After a test run in the store of the unit everything seemed to be working fine and I returned the unit to my mom's place. This week the unit started doing the same thing as previously stated and again she only runs a 42 inch led TV connected off this unit that would last around 15 minutes before switching itself off. The unit was returned back to Hifi Corporation today and unfortunately we need this unit repaired (proof of replacement of battery or faulty part(s) or the whole unit replaced or I will be laying a complaint with the National Consumer Commission. Clearly there is a problem with this unit as the RCT MP-T2000S has been working flawlessly from day one. I have spoken to Raphael over email who has been very unhelpful and disrespectful calling me by my surname.
0 replies
39 months ago
Outsurance - Read here first before you consider them.
To make a very long story short, please read this before you even think about changing to Outsurance. Bottom-line about this company is that they use "bully" tactics to scare you into not wanting to claim. We have been with Outsurance for just under 6 years and we have two older vehicles insured with them. Once you register a claim, you will suddenly be flagged as a multiple claimer, threatened with a huge price increase on your monthly premium or even cancellation of the policy(if this happen you will not be insured by anyone else). My current claim with them and the first one in two years has had my vehicle being taken to an assessment yard 30km out of town to be assessed by an assessor, only to be told there is no damage to the vehicle and the call center agent insisting we cancel this claim. I then insisted that the vehicle be taken to an accredited and well known repairer 4km from my home who immediately identified that there was damage to the vehicle. Imagine the towing money that could been saved if the vehicle was taken from the start to the repairer closer to my home. Between the two towing companies involved in towing of the vehicle and the vehicle being stored in the assessment yard for the weekend things were stolen from the vehicle including the locknut key. Outsurance response to this whole claim and with now having things stolen from the vehicle has been shocking. The repairer informed me on Friday that certain items they wanted repaired on the vehicle was declined by Outsurance for no reason. Currently repairs has not started on the vehicle because the repairer can not remove the wheels without the locknut key. I will be lodging a complaint with the Insurance Ombudsman.
185 replies
55 months ago
FNB Cornubia - ID cards , Passports.
FNB Cornubia, thank you for offering the new ID cards and passport services to your customers. We arrived at the branch for our appointment and 45 minutes later everything was done. The bank staff and the Home affairs officials were very friendly, helpful and professional. The branch was super clean and security visible. I really hope we see more branches following Cornubia in KZN. Thank you FNB you guys are the best.
53 replies
68 months ago
Read here first before opening an account with ABSA.
Tried opening an account with ABSA bank online. After numerous email, calls to the call centre, I was finally phoned by Alucius Sekhu (banker), after he checked my paper work over the phoned and told me the account is open and he emailed me a letter stating that I'm now a ABSA client with my account details. I proceeded to deposit R200 into the account and started switching my debit orders to my new Absa account. Received a message today that I can collect my new bank card followed by a message " Your application has been withdrawn because you have not send us the required documents". Let me tell you, I have emailed all my documents three times and also phoned the call centre with the last email to give them the C reference number. Phoned the call centre again this afternoon and they confirmed that all my documentation is with them but that the account has been withdrawn/closed. Please can someone explain to me what is going on? Ive already arranged for switching of my salary and debit orders to the new account? I need this sorted asap. If this is how thing start when opening an account then is it even worth it to continue banking with ABSA?
53 replies
68 months ago
Fraud and no security that is FNB
Debit order went off on my account that was fraudulent. After opening a fraud case with SAPS and waiting 24 hours to reverse the debit order, today 48 hours after the fraudulent debit order went off I receive a sms from FNB saying that a new debit order has been loaded on my account. Would have been nice knowing this day before the debit order went off. I have spent hours on the telephone with the call centre trying to protect my FNB account from other unauthorized debit orders , who knows what else is coming? I went to my branch yesterday and was given a chair and a telephone to phone the call centre. FNB dont take fraud serious or the safety of their customers money. I'm done banking with them and dont worry calling me this review is for other users looking for a bank, rather stay away from FNB. PS: Don't worry I will pay the bank charges for your lack of security.
53 replies
68 months ago
Fraud!!!!!!!!!
Woke up this morning with a R783.24 debit order on my FNB account. I have never bought anything from Home Choice or even browsed online at their product. This is clearly fraud and it seems it is very easy to open a fraudulent account with them and then to purchase as you please.
106 replies
81 months ago
Makro - Pietermaritzburg no return policy.
We bought a Defy dishwasher on the 31st of July 2019 from Makro - Pietermaritzburg and paid for it to be delivered to our house. The dishwasher was invoiced only on the 08/08/2019 and delivered on 10/08/2019. From day one we have had problems with this machine. First it did not want to work at all and after phoning Makro we were told that we will be refunded in full and the machine collected from our home. We upgraded to a AEG machine and paid R1000.00 extra for the upgrade to Makro. Then suddenly Makro changed their tune, we were told that Defy would have to inspect the machine and see what the problem was. Defy arrived at our house 13/08/2019 and inspected the machine. After finding the fault they managed to get the machine to work. Then we received a call from Makro saying that they cant take the machine back since Defy told them that the machine is working. On 15/08/2019 I personally took the machine back to Makro and told them that we are not happy with the dishwasher as it does not clean correctly and that it is a inferior product with the door of the machine and panels not installed correctly. The machine has no delay timer, does not switch off after use and has no display panel to see what setting it is on. Overall it is really a bad dishwasher. After numerous calls and visits to Makro Pietermaritzburg and being told they have forwarded our query to "legal services" we still dont have any dishwasher and Makro has our R4000.00. Speaking to the staff at the store is very intimidating and we feel like they are bullying us. I tried escalating this matter to their Head Office but no one is answering the phone at 011 797 0000. I will now take to social media to inform family and friends of Makro - Pietermaritzburg's "Non return Policy"
105 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (15.384615384615385%)
1 Star
10 (76.92307692307692%)