GC
Grant C
Active since Oct 2011
16
Reviews
0
Industries
Reviews
16 reviews33 months ago
Pathetic Business
Sold my phone and was told I’d be paid within 7-10 working days. That time has gone and I still haven’t received my money. Phone calls go unanswered and when you manage to get hold of the only consultant that works there, she embarrassing tells you there’s a backlog. I’m sure this is what she is instructed to do. Look at the most recent reviews on google and HP and there are many in the same boat as me. If you’ve received the funds from a buyer, then you should pay immediately thereafter. A backlog means you don’t know how to manage or are being devious… Pathetic
0 replies
38 months ago
Incompetent & Incapable
Submitted 2 claims for a substantial amount of money over a month ago. Absolute waste of time trying to call in and emails, even to the CEO, go unanswered. After 7 years of this sort of rubbish, I can say with confidence that this is hands-down the most incompetent, incapable service provider I have ever come across. Time to cancel and move on.
106 replies
44 months ago
Incompetent Standard Bank
I reported 2 functions that are not working on my mobile app months ago. They are unable to resolve the problem. Useless!
3860 replies
48 months ago
Terrible organization
Customer service is pathetic. I have to call them in most cases to follow up on claims. They contradict themselves regularly. Their claims process is so outdated requiring manually filling out forms. One needs to physically call in to ask for a claims statement to be able to keep track and/or manage (they don’t reply to emails). Their statements are a mess and not in dated format. It’s time consuming and a headache to deal with this organization.
134 replies
67 months ago
Disgraceful service
We were told our couch and bed would take 8 weeks to manufacture. We planned my wife's baby shower and a visit from family around this and even added an extra 2 week buffer. We were contacted by SHF just over the 7 week mark, although they thought it was 6 weeks at that stage and needed to be corrected, to be told our furniture was being manufactured. 10 weeks past and we were then told that there was a delay and the furniture would take another 2 weeks. We've had to cancel all our plans.
0 replies
68 months ago
Discovery Vitality = useless
This is now the second year in a row that there’s been an issue getting my points for the flu vac. Both years, Clicks and Dischem submitted my vac directly to Discovery as they’ve done for me all the years before without problems. There is clearly a problem on Discovery’s side. They’ve asked me for proof of the vac which I had almost a month back and threw in the trash. These guys can never resolve the simplest of problems. It is always senselessly drawn out and never resolved.
0 replies
68 months ago
Pathetic Samsung
I spent almost 100k on an array of appliances from Samsung Rosebank Mall including a 65’ QLED TV. The incorrect remote control was issued with the TV and for 3 weeks I’ve been trying to get this resolved but to no avail. The sales consultant who assisted in-store firstly asked if he could get me a quote for the correct remote and when I threatened to return the TV, he changed his tune and said he would get one for me. this was a week ago and I’ve heard nothing since. He was all too eager to call me numerous times in the process of the sale but once u paid he went silent... I’ve phoned the call Centre countless times and each time I’ve been told the matter has been escalated. I’ve reached out using the ‘CEO’ contact email but still nothing? No body has taken any accountability! No one has taken charge of this situation to have it resolved and I’m here sitting without the correct remote control.
53 replies
80 months ago
Pathetic after sales service
I’ve been waiting 2 weeks for a deposit refund. Emails go unanswered. Such a simple task which cannot be processed.
0 replies
80 months ago
Theft
My wife traveled from Joburg to Cape Town on a Kulua flight recently for a weekend. Her bag was breached and an expensive pair of sunglasses stolen and nothing else. The lock on her bag is damaged beyond repair. We contacted Kulula who were quite helpful, although the process for trying to claim far too time consuming which included reporting to SAPS and getting a case number among other things. We accept that it was very naive and silly to have left the glasses in the check-in luggage and weren't prepared to go to a SAPS police station over a weekend which would've been another experience in itself. It is really sad and frustrating that acsa staff can blatantly break-into travelers luggage and steal with such ease. I imagine this happens regularly from what I've read. The bag must have gone through a scanner of sorts and the glasses picked up and then the obvious. Surely there are cameras overseeing staff? Anyway we reported it to acsa and got a reference (AC5908). I wonder if we'll hear from an acsa representative who can explain how/why this could happen so easily?
0 replies
88 months ago
Samsung Circus
Wine Fridge purchased: 23/08/2013 Fridge replaced 3 times within the 1st year because of faults 4th Fridge packed up beginning of 2018. Contacted Samsung with no replies? Independent technician assessed and irreparable Contacted Samsung again - no replies Contacted Samsung again August 2018. Was told to get the fridge assessed with a report sent to Samsung. I agreed to pay for this. After paying for the assessment, I was then told the unit was out of depreciation scope. The assessment was pointless?! I asked for a refund on the assessment and waited 4 months for a reply. Was then told they won't refund because I agreed to the assessment? Received communication today dated 23 Oct 2018 (never received?) saying the unit is ALMOST outside depreciation scope?!? When calling in, the consultant is full of excuses. He doesn't know why it says 'almost'. He doesn't know why I didn't received that communication? He's computer has been faulty and that's why he took 4 months to reply to me. Besides the fact that Samsung did nothing to help me at the beginning of the year when the unit was within depreciation scope, they told me to get an assessment and pay for it and then after told me that regardless, the unit is outside the depreciation scope?!?! The explanation for this: "Just following procedures". Now I see that the unit is ALMOST outside depreciation scope? What a bunch of clowns! I already know the response to this review: "Your matter has been escalated and a senior consultant will contact you" I want top management to contact me!
315 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (12.5%)
1 Star
14 (87.5%)