MM
Moe M
Active since Nov 2011
11
Reviews
0
Industries
Reviews
11 reviews31 months ago
GoGas implodes - non delivery of gas after payment made
Go gas appears to have literally imploded. I have ordered gas from them via their online portal 7 times in the last 5 months and their service has been really great. I swapped out a couple of my old gas steel bottles for their composite material which are transparent and allow you to see the gas level... At a cost of course. But my recent order now, placed on and paid for a 14kg gas refill on 28 September (order no 580DE7) appears to be the very last one I will be placing with them. Order is till undelivered 5 days later and their business account on Whatsand phone line and email are all not responding to queries regarding the status of delivery. I have lost this payment... Very sad. Please kindly refund my payment.
0 replies
51 months ago
Bad, slow, disingenous service...
Northriding Branch Contacts: Dirk and Tristan Vehicle: Lexus IS 250 SE A/T sedan I took my vehicle in for major service at the close of the year-end periof (December 2021) but when I collected the car back at the end of the day, radio was not working, as was the driver's side window. I took it back for fixing but since they were closing for year-end, we agreed to bring it back early in the new year. I took the vehicle back in on 3 January and collected it the same day. But it wasn't quite working the same way as before even though the guys informed me they'd replaced the very expensive spark plugs. The engine was cutting very frequently. I took it back in on the 12 January 2022 and 3 weeks later I still do not have the vehicle back yet. Now I am told the power steering has been botched and can only be fixed by an auto-electrician. I get stories alternately from their Managers Dirk and Tristan (they seem to alternate amongst other branches) and its difficult to actually pin anyone to hold accountabale. They both keep telling me stories that they've called in an expert auto-electrician to fix the vehicle/power steering but still the vehicle just doesn't seem to be able to be released. I have in the meantime sold it on Weelee and the dealer who won the bid wants the vehicle so he can inspect it and we can close the deal. Considering legal action against Car Care Clinic at the moment. THis is totally unacceptable! If I could rate minus 1 I would...very very disappointed.
0 replies
80 months ago
MIGRATION TO AFRIHOST FIBRE - GREAT CUSTOMER SERVICE
Migration of my fibre service to Afrihost started out as a nightmare but had a happy ending. Wow, after being off line since the beginning of this month (September) I finally have service on the Afrihost network. I had cancelled my migration-in request and then came back a day or so later as I found that the Afrihost Fibre Ops tech guy who was handling my issue (lets call him NL) was more helpful and committed than anyone I had received support from before...he literally walked this tough and exasperating process with me over the past week or so since he took over my case...kept me informed throughout and along the way we discovered there was an issue on the Vumatel side which prevented any ISP from loading an order on my line/location. Long story short, and today I'm so thankful I have connection after being off for the past 12 days - it was not Afrihost's fault at all. Thanks guys, thanks NL for the tenacity (I mean this guy was sending me feedback like after 22h00 just to keep me in the loop! - great customer service which went above and beyond the call of duty!
0 replies
80 months ago
FNB RESERVE ALLOCATION FUNDS - POOR SERVICE BY MOMENTUM
This appears to be quite a recurring issue with Momentum regarding the payout from FNB Reserve Allocation. I got a phone call from and subsequently an email from ICTS Tracing Services who had been contracted by Momentum to trace all former contributors to FirstRand Retirement Fund way back at the start of July this year. I filled out the form which was sent to me, attached copies of ID, bank statements and uploaded to the web portal as directed. I got an acknowledgement a day later on July 5th that the documents had indeed been received. Well, it's been almost 2 and a half months now and despite a number of follow-ups via email to check on status of the process I have not heard anything from Momentum not have the funds been disbursed... Really quite disappointing for a company with the brand and size of Momentum to have such poor customer service.
210 replies
111 months ago
Repeated Illegal Debits on Bank Account
<p>I wanted to sign up for Vox Telecom internet service sometime in November last but when they came to do a site survey they advised that the nearest tower was too far and hence they could not install nor provide service for me. I forgot about it and moved on to find a different ISP and signed up with Telkom. In February this year Vox illegally debited my bank account (I'd provided these details in my initial application) with an amount of R19600!!! When I queried this they said it was the installation fee but the monthly fee for 24 months...they promised they'd reverse the charge and cancel the account they had opened for me on their systems as it was all an error because in the end no installation ever took place and I don't have their service. I had my bank reverse the charge and Vox wrote a confirmation mail advising they had closed the account in my name.<br />On the first of this month, March, Vox yet again went ahead and illegally debited my bank account...for the same amount of R19600!!! I am now fed up and would like to report these conniving unscrupulous so called ISP for fraud!</p>
168 replies
127 months ago
CANCELLATIONS DEPT OFFLINE FOR 48 HRS NOW!!!
I have been trying to cancel my contract, prematurely, for the past 48 hours now by calling the Cancellations Dept call centre but each time I am advised that their \system"is offline and I need to call back. I have sent an email to [Email Removed] and again that also seems to be getting ignored somehow. Why is it that that when its time to cancel a contract you have to jump through so many hoops or the service is unavailable or you can only do it via call centre? For opening accounts you can pretty much do it any where...walk-in...direct delivery etc but now when cancelling I am getting the sense you are made to jump through so many hoops and hurdles to almost cause you NOT to cancel. This is unacceptable. Someone please contact me and help me expedite my cancellation request please."""
75 replies
132 months ago
Client Customer Service
Awesome experience with Jacky this morning just updating some details on my policy. Was very patient with me and my request and even called me back to continue the conversation when I requested that. Keep it up
76 replies
133 months ago
Great customer service
I logged a call online for someone to call me to update some policy details and Tsholo was awesome in the kind of service she provided...allowed me to place her on hold while I verified some of the details I needed to update and then continued with the call. She promised to send through the updated policies via email and no sooner had we hang up on the phone than the emails came through reflecting all the changes that we had just done. Keep up the great work!
76 replies
135 months ago
Reactive...customer to follow-up on complaint!
OK, so its been 3 weeks since I first logged a complaint...what has LG done proactively to resolve that issue? Absolutely nothing other than just acknowledging that they have seen my complaint on HelloPeter...worse than keeping quiet from first contact...
76 replies
135 months ago
WORST CUSTOMER SERVICE/HIDING BEHIND SLA
My device has been in for repairs now since 3 March..2nd time. 1st time the device was booked in & within 3 days I got a response that it had been fixed & was ready for collection. I went to collect it, asked for testing to be done before I walked away and discovered the device was not working at all and so had not been fixed! So booked it in again & started monitoring status of progress online...status did not change at all...I had to call in several times to manually check where it was at. Eventually it arrived at the ARC (Advanced Repair Centre) where again status just wasn't updating at all...and if I wanted to check what was happening I had to call in via telephone. I was initially told the SLA (turnaround time was 14 business days)...that expired last week Friday...I called in to escalate the matter and no one is responding to me at all...status online is not updating and I have to keep on phoning in to check whats happening...worst worst customer service ever...guys if you wanna keep the device and you have failed to fix it, then by all means say so and I can move on and buy something different from someone else...seems you're too big to care for your small customers.
76 replies
Review Distribution
5 Star
3 (27.272727272727273%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (36.36363636363637%)
1 Star
4 (36.36363636363637%)