Andre H's Profile | Hellopeter

44 months ago

Refusing Service

I have had the most horrible experience with Planet42. I purchased a vehicle with Gig Motors who uses Planet42 as the Financial Service Provider. We had to wait two weeks for a car, as there were so many things that they needed to repair on the vehicle. There was more than 10 things that we were told will be done, including new tyres, the license and registration and much more. We ended up receiving a car that is faling apart. Literally. The tyres are smooth as silk - with cuts in, the breaks are screaming, the roof is caving in, the mirrors are broken and NOTHING that we were told will be done had been done. The car is unlicensed and not roadworthy. Gig Motors and Planet42 decided that they would not fix any of the things they promised to fix. We are obviously not going to keep a car that is falling apart. Especially since it is not road worthy and unlicensed. There are other dealerships that offer Rent to Own Vehicles. We have found cars that are of good quality. From dealerships with a good name - unlike Gig Motors. These dealerships also make use of Planet42. Planet42 is however now REFUSING TO OFFER THEIR SERVICES TO US. I actually cannot believe it. Yes, we were disgusted by their services. Yes, they dealt with the matter horribly. BUT how can they refuse to approve our application (which we already qualify for) based on the fact that they did not like that we complained about their bad service? A supermarket cannot refuse you entrance if you complained about bad products? A bank cannot refuse you an account if you are unhappy with them. They are refusing us service based on who we are. That is discrimination. We really do not want to leave it there. If they refuse us a car loan / vehicle finance because we were not happy with a car that they did not even supply, then there must be steps that I can take against them. I would appreciate any advice. Anyone who can assist me please contact me. I would love their CEO as well as their International Affiliates can step in here. They should not be allowed to turn me down based on who I am. Thank you for any and all assitance.

0 replies

Bosch Service

48 months ago

Car Repairs Complaint

Good day, I feel that it is important to inform you that we are being defrauded by a company that you do business with. We purchased a vehicle from Citton cars, Gezina on 7 January of 2022. We purchased a full Warranty with the vehicle. On 24 April 2022 we took the car into Citton Motors, as the vehicle was giving us problems. We indicated to them that we are experiencing the following problems: 1. There was a rattling sound coming from the engine. 2. We had to refill the water of the vehicle more than once a week. 3. The vehicle’s oil light, as well as the electronic notifications were regularly indicating that the vehicle needed oil. When we then checked the oil, as we did on a regular basis, the oil in the vehicle was sufficient, according to the dipstick levels. 4. The check engine notification and warning messages would appear and the disappear again. 5. The air conditioner was not working properly. The light was also flickering. 6. The engine would smoke from time to time. Citton cars informed us that they sent the vehicle for tests to check the engine and the other diagnostics. A job card by Bosch indicate that they only checked the rattling sound, but performed no corrective action. Citton returned the car to us and told us that they could find nothing wrong with the vehicle. They told us to ignore the warning lights and other signs, as it “must be a wiring issue” and that we should not be worried. Just over a month later we drove the vehicle to a shop nearby. Upon returning to the car to drive home the car would not start. I checked the oil and water levels. Both levels were full. We had the car towed to a mechanic, on our own costs. He informed us that – in his opinion – the vehicle was overheating and that the head gasket, cooling system or a small pipe leak might be the cause of the car not starting. He also indicated through a quick diagnostic (without stripping the engine) that the cooling fan for the radiator does not switched on, as it should be. We subsequently notified Citton Cars. On Monday, 6th June 2022 Bosch collected the vehicle, as per instructions from Citton Cars. The stories from Citton cars kept changing. What we would be financial responsible for was also something that changed from one moment to the next. We first spoke to Citton cars. We reminded them that they recently had the vehicle and that we told them of all the above mentioned. They told us that the vehicle is covered by the warranty and that we need not worry. They also indicated to us that the vehicle will be looked at so that Bosch can determine what is wrong and what the (if any) co-payment will be needed in addition to the amount covered by the warrantee. We then later on spoke to André from Bosch. He informed us that: 1. The vehicle was sent to them on 24 April. Citton cars however only informed him about the rattling sound that we mentioned to Citton. He stands by the fact that they never informed him of our other complaints regarding the warning signs. 2. He furthermore made it clear to us that had he been informed of the list of things we mentioned was wrong, he would have specifically looked at those issues and that had he known about them we would not be in the situation we find ourselves in. 3. He then indicated to us that he will first have to strip the engine, look at the engine of the vehicle and come back to us with an estimate. We however are also notified that stripping the engine will cost us R 6,000 upfront – which is nowhere in any of the warranty document. This is in contradiction with what Citton Cars told us – which is that they will first determine exactly what is wrong and then we will address what is covered by the Warrantee. 4. There has been no diagnostic test done on the car. We are however expected to make a payment of R6000.00. This is totally contradictory to the Warrantee. We gave all the feedback to Citton cars. We reminded them again of the issues we told them about. To this date they have ignored this and have not responded as to why the issues we mentioned were not looked at, mentioned or addressed. We were now informed by André from Bosch that he cannot tell us what is wrong with the vehicle. He says that we first need to pay R6000.00 for the engine to be taken apart for them to determine what is wrong and if it will be covered by the Warrantee that Citton Cars sold us. Therefore, it seems that they do not want to run a diagnostic test first to determine what part of the car is the issue. We find it unacceptable that we need to make payments just to determine what the repairs will cost. It is also unacceptable to us that we told Citton Cars that the vehicle was giving problems and they told us to ignore the problems. They however now refuse to address the fact that they were aware of the fact that something was clearly wrong with the car that they sold us. Bosch refuses to work on the car any further, until payments are made to them, despite the fact that the vehicle is under a warrantee. Citton cars are also not taking any responsibility as they claim Bosch performed the quality test prior to the purchase (document also attached). Citton further claim that the car has driven more than 10,000km after purchase. Mileage on 26 May: 147,566km Mileage upon purchase: 136,309km A petrol car is required to be serviced with them every 15,000km. We have complied with all the terms and conditions, as stated by Citton Cars. We feel that we should not be held liable for the actions and lack of actions from the dealership who sold us our vehicle and the warrantee. Please find attached: (The password to open the documents, is: 5909095155088) 1. MECHANICAL BREAKDOWN INSURANCE INSPECTION CHECKLISTREAKDOWN INSURANCE INSPECTION CHECKLIST 2. OPTIONS FORMULA EXPLORER PLUS WARRANTY (2018) 2 YEARS BENEFIT OPTION 2 24 MONTHS / UNLIMITED KILOMETERS Information that you might need: Vehicle Vin Number: 1C4NJREBXED647555 Vehicle Type: PATRIOT 2.4 LIMITED CVT A/T Wesbank Finance Account Number: 85332754412 Customer ID Number: 5909095155088 Vehicle Registration Number: DC23TRGP Our contact people at Citton Gezina are: Shanie: shanie@cittoncars.co.za Anton: anton@cittoncars.co.za We would appreciate it if you can assist us with making sure that Citton Cars take responsibility and address this matter with urgency. Thank you for your time and assistance in this matter. We await your feedback. Kind regards, Cobus Heunis cobus@heunisgroup.co.za

0 replies

Citton Cars

48 months ago

Citton Cars Gezina Complaint

Good day, I feel that it is important to inform you that we are being defrauded by a company that you do business with. We purchased a vehicle from Citton cars, Gezina on 7 January of 2022. We purchased a full Warranty with the vehicle. On 24 April 2022 we took the car into Citton Motors, as the vehicle was giving us problems. We indicated to them that we are experiencing the following problems: 1. There was a rattling sound coming from the engine. 2. We had to refill the water of the vehicle more than once a week. 3. The vehicle’s oil light, as well as the electronic notifications were regularly indicating that the vehicle needed oil. When we then checked the oil, as we did on a regular basis, the oil in the vehicle was sufficient, according to the dipstick levels. 4. The check engine notification and warning messages would appear and the disappear again. 5. The air conditioner was not working properly. The light was also flickering. 6. The engine would smoke from time to time. Citton cars informed us that they sent the vehicle for tests to check the engine and the other diagnostics. A job card by Bosch indicate that they only checked the rattling sound, but performed no corrective action. Citton returned the car to us and told us that they could find nothing wrong with the vehicle. They told us to ignore the warning lights and other signs, as it “must be a wiring issue” and that we should not be worried. Just over a month later we drove the vehicle to a shop nearby. Upon returning to the car to drive home the car would not start. I checked the oil and water levels. Both levels were full. We had the car towed to a mechanic, on our own costs. He informed us that – in his opinion – the vehicle was overheating and that the head gasket, cooling system or a small pipe leak might be the cause of the car not starting. He also indicated through a quick diagnostic (without stripping the engine) that the cooling fan for the radiator does not switched on, as it should be. We subsequently notified Citton Cars. On Monday, 6th June 2022 Bosch collected the vehicle, as per instructions from Citton Cars. The stories from Citton cars kept changing. What we would be financial responsible for was also something that changed from one moment to the next. We first spoke to Citton cars. We reminded them that they recently had the vehicle and that we told them of all the above mentioned. They told us that the vehicle is covered by the warranty and that we need not worry. They also indicated to us that the vehicle will be looked at so that Bosch can determine what is wrong and what the (if any) co-payment will be needed in addition to the amount covered by the warrantee. We then later on spoke to André from Bosch. He informed us that: 1. The vehicle was sent to them on 24 April. Citton cars however only informed him about the rattling sound that we mentioned to Citton. He stands by the fact that they never informed him of our other complaints regarding the warning signs. 2. He furthermore made it clear to us that had he been informed of the list of things we mentioned was wrong, he would have specifically looked at those issues and that had he known about them we would not be in the situation we find ourselves in. 3. He then indicated to us that he will first have to strip the engine, look at the engine of the vehicle and come back to us with an estimate. We however are also notified that stripping the engine will cost us R 6,000 upfront – which is nowhere in any of the warranty document. This is in contradiction with what Citton Cars told us – which is that they will first determine exactly what is wrong and then we will address what is covered by the Warrantee. 4. There has been no diagnostic test done on the car. We are however expected to make a payment of R6000.00. This is totally contradictory to the Warrantee. We gave all the feedback to Citton cars. We reminded them again of the issues we told them about. To this date they have ignored this and have not responded as to why the issues we mentioned were not looked at, mentioned or addressed. We were now informed by André from Bosch that he cannot tell us what is wrong with the vehicle. He says that we first need to pay R6000.00 for the engine to be taken apart for them to determine what is wrong and if it will be covered by the Warrantee that Citton Cars sold us. Therefore, it seems that they do not want to run a diagnostic test first to determine what part of the car is the issue. We find it unacceptable that we need to make payments just to determine what the repairs will cost. It is also unacceptable to us that we told Citton Cars that the vehicle was giving problems and they told us to ignore the problems. They however now refuse to address the fact that they were aware of the fact that something was clearly wrong with the car that they sold us. Bosch refuses to work on the car any further, until payments are made to them, despite the fact that the vehicle is under a warrantee. Citton cars are also not taking any responsibility as they claim Bosch performed the quality test prior to the purchase (document also attached). Citton further claim that the car has driven more than 10,000km after purchase. Mileage on 26 May: 147,566km Mileage upon purchase: 136,309km A petrol car is required to be serviced with them every 15,000km. We have complied with all the terms and conditions, as stated by Citton Cars. We feel that we should not be held liable for the actions and lack of actions from the dealership who sold us our vehicle and the warrantee. Please find attached: (The password to open the documents, is: 5909095155088) 1. MECHANICAL BREAKDOWN INSURANCE INSPECTION CHECKLISTREAKDOWN INSURANCE INSPECTION CHECKLIST 2. OPTIONS FORMULA EXPLORER PLUS WARRANTY (2018) 2 YEARS BENEFIT OPTION 2 24 MONTHS / UNLIMITED KILOMETERS Information that you might need: Vehicle Vin Number: 1C4NJREBXED647555 Vehicle Type: PATRIOT 2.4 LIMITED CVT A/T Wesbank Finance Account Number: 85332754412 Customer ID Number: 5909095155088 Vehicle Registration Number: DC23TRGP Our contact people at Citton Gezina are: Shanie: shanie@cittoncars.co.za Anton: anton@cittoncars.co.za We would appreciate it if you can assist us with making sure that Citton Cars take responsibility and address this matter with urgency. Thank you for your time and assistance in this matter. We await your feedback. Kind regards, Cobus Heunis cobus@heunisgroup.co.za

0 replies

Golden Leopard Resorts

55 months ago

Is it that you want to keep the gays away from the public eye???????

We have really tried everything now. But it really seems that the staff at Manyane and Golden Leopard Resorts really do not seem to care... We have stayed at different resorts in and around Pilanesberg for years now. The service has however very much declined. Making a successful booking seems to be nearly impossible. We enquire and enquire and enquire. We however have to wait weeks on end to get responses. Specifically from a lady called Ingrid. Ingrid responds to mails every month or so. We have been trying to arrange our holiday for months now. We have even been forced to use agencies, at great costs, as we receive no feedback. We booked a few weeks of stay in different resorts around Pilanesberg, as we always do. We tried to make a booking at Manyane for 13 Dec - 17 Dec. We always book at least one week at Manyane. In June we were told that all the self-catering chalets had been booked. This seemed very strange, but we accepted it... In July we were informed that Safari Tents had one tent available for that week. We quickly booked and paid for this site. We are however flying in my mother from Cape Town. She arrives this Saturday. We obviously want to take het with. We contacted GoeldenLeopard. We spoke to a lovely lady who said we can put a matrass on the floor in the Safari Tent so that my mom can sleep on the bed and we can sleep in the tent. This was as near as perfect as we could get. Then we attempted to change the dates so that we can be there from 13 Dec - 20 Dec. Just three days extra. We were told that would not be possible. We were then also informed that my mom will not be able to share the tent with myself nd my husband. We have been looking forward for months now! We are however constantly informed of bad news. That is when we receive any feedback at all... Then a friend of ours recently told us that they recently booked a self-catering chalet at Manyane. We could not believe it! We spent so much time and money investing in this holiday. We were told there is no chalets left. And Ingrid NEVER responds to emails! My mom is here in five days. She struggles to move around and lives in a High Care Facility. It is already a huge deal that she is able to come here at all. Now we hear that there are units available! Why are we being discriminated against?!?! Is it that you want to keep the gays away from the public eye??????? I cannot believe the level of service we are receiving. I feel like taking this matter to the Ombudsman, to all platforms of social media and further. The only thing that makes my family different is that we are GAY! We are therefore forced to believe that the only reason we are not provided with a chalet from 13 - 20 Dec. I do not believe that we cannot be accommodated. If no one is therefore answering us then they must have something against us? I am highly disgusted and expect urgent feedback! André Heunis

0 replies

Golden Cloud

112 months ago

Worst Customer Service and Goggas in Products

I logged a complaint with Golden Cloud a week ago, for disgusting creatures that I found in their products. I was told that Phumi Dlamini would call me back. I was told she is the Account Manager. She has been promising to call me back on a daily basis. I am still awaiting this call. One of her agents, Sne Mpede, just ended the call on me as I asked to hold for a supervisor. She told me that there are no supervisors or managers. Every day they tell me there are no supervisors or managers available. Nothing has been done about the filthy products that I received from Golden Cloud and Phumi Dlamini refuses to call me back. My reference number is: 148 735. Not that I see how that would help. I have sent them pictures and emails and I call every hour, yet no one can give me any answers. This is the worst service I have ever experienced…

0 replies

Ombudsman for Short Term Insurance

112 months ago

Johan Janse Van Rensburg at Ombudsman for Short Term Insurance does not care at all...

I have sent a complaint to the Ombudsman in October last year already. Nothing has been done to resolve the matter. Marilize Blignaut was the first person to work on my case. She achieved nothing. She promised to get back to me on a weekly basis. She never did. I had to keep tracking my own case. Then out of the blue my case was taken over by a Joanne Sergal. Who a full month ago already said to me that ''Your file is in Mr. Janse Van Rensburg’s office and we are making every effort to try and finalize your complaint.'' How long does Mr Janse Van Rensburg keep files on his desk? If the CEO of my company had to find out that I had someone complain about my service months ago and I have not yet even had the decency to call him, then I can kiss my job goodbye. Do people no longer value respect and decency? Am I being unreasonable? I want my matter to get some attention. However Mr Johan Janse Van Rensburg does not seem to care at all. What can be done to escalate this matter? Surely Mr Johan Janse Van Rensburg is not the highest level in The Ombudsman for Short Term Insurance in South Africa? I cannot imagine what is taking so long. And no one is willing to tell me. My file is on his desk. Rotting away. Someone needs to address this service. My name is André Heunis and I can be contacted on ********** or **********

75 replies

Golden Cloud

112 months ago

Floden Cloud is responsible for me loosing almost R500 of groceries!

Floden Cloud is responsible for me loosing almost R500 of groceries! Mites. All over. My entire cupboard is filled with mites. From Golden Cloud Flour. Almost R500 worth of groceries destroyed. I am absolutely furious. Our entire kitchen cupboard is under mites. And now the floors too. Thanks to four bags of Golden Cloud Flour that was filled with mites. Disgusting. We have had to toss all the food away. Golden Cloud, you will have to replace it all. I expect you to come back to me urgently.

0 replies

Woolworths Retail South Africa

113 months ago

Woolworths: What a disappointment...

Let’s face it: Woolworths is by far not the cheapest place to buy at. However, I can gaurentee that 99% of their customers shop at Woolworths for 1 reason and 1 reason only: For their quality. Fact. That is why I too shop there. That is why you shop there. There is however something huge wrong with the Woolworths in Bayside Centre. I went there yesterday, as I was in the area and needed new shorts. I had never been there before. One however would think that Woolworths is Woolworths, right? Nope. I was wrong. I walked in at 18:20. Not a person in site. I start looking around and see my favourite V-neck vests are on special. I take four. Great stuff. I then look for some floor assistance. There is however not a person in sight. It is like a cowboy movie. There is no one in men’s wear. No one in woman’s’ wear. No one anywhere. I then go to the entrance and ask the “security” and ask, “Excuse me, is there anyone working here that can help me, please?” She answer, “No.” Naturally I laugh. She does not. Clearly she is serious. I then say, “There is no one in the store that can help me?” Again the reply is, “No”… I walk around and eventually find a little lady hiding somewhere in the store. I ask if she can please help me. She does not answer. I ask her again if she can help me find shorts, as all the shorts are short shorts and I am looking for one that will reach my knee. She walks with me. She shows me two shorts that is exactly what I am not looking for. The new in-style shorts that reach the middle of one’s thigh. I tell her that this is not what I am looking for and explain to her again. She stays in one spot and looks around like a meercat, as if the shorts I want is going to jump up and wave at her. She then looks at me and says, “Nothing. Sorry.” Um okay… I then decide: I have had a wonderful day and these people are just upsetting me now, so I will just leave it. I go to the food section to pick up dinner for me and hubby. Nothing tickles my fancy and it is 18:45 so I am sure they want to close soon. I decide to grab two burger pies. I know it is unhealthy, but I am too tired to cook and not in the mood to look around for 20 minutes for something like I usually do. As I leave the shop I take photos of the shop as I found it hilarious that there was not a person in sight. I then decide to eat my pie in the car. Not only is it cremated, it is also filled with something that I would not feed my dog. The “burger” pie has half a patty in. Some red goo. And cheese sauce. But the thing is so burnt that I just cannot get any of it down. Needless to say, that I threw both “burger pies” out. And hubby and I went to bed hungry. Thanks to Woolworths and their “great quality and excellent service. It is sad that I had to go through all of this. More than anything I am truly disappointed in Woolworths. I used to be that person that would not purchase clothing anywhere else. And I would always tell people, if you want quality you go to Woolworths. I cannot think that I would ever say that again. Woolworths, I expect you to deliver me those shorts and replace our dinner. And I expect it to be free. You can contact me on ********** or ********** Regards, André Heunis

0 replies

Censeo

114 months ago

We need an attorney

Good day, We logged logged a claim with Santam several months ago. The claim was approved, but we were not happy with the settlement amount, or the way the claim was handled, as we were being insulted and discriminated against. The claim was then escalated to Censeo. Censeo did even more damage than Santam. We subsequently took the matter to the ombudsman. Nothing has come of it. It has been two months since we have heard anything. We are here to cry for help from anyone who sees this post and is willing to assist us with Legal Respresentation. We have been discriminated against for our career choice, as well as our ***ual orientation. We have been ignored. We are victims of a hate crime. Santam took 2 months worth of premiums two months after cancelling our cover. Santam is refusing to send us recordings of the calls and conversations. We have been traumatized emotionally. We are being accused of fraud. We have been treated like animals from day 1. We will not stand for the way that Santam has treated us. We insist that this matter is urgently addressed. Anyone willing to assist or direct us to a good attorney to assist with the matter, please comment on this post. Thank you. J De Vries

0 replies

Santam

114 months ago

I need legal respresentation

Good day, We logged logged a claim with Santam several months ago. The claim was approved, but we were not happy with the settlement amount, or the way the claim was handled, as we were being insulted and discriminated against. We subsequently took the matter to the ombudsman. Nothing has come of it. It has been two months since we have heard anything. We are here to cry for help from anyone who sees this post and is willing to assist us with Legal Respresentation. We have been discriminated against for our career choice, as well as our ***ual orientation. We have been ignored. We are victims of a hate crime. Santam took 2 months worth of premiums two months after cancelling our cover. Santam is refusing to send us recordings of the calls and conversations. We have been traumatized emotionally. We are being accused of fraud. We have been treated like animals from day 1. We will not stand for the way that Santam has treated us. We insist that this matter is urgently addressed. Please get back to me as soon as possible. Thank you. J De Vries

75 replies

Andre H

Reviews

Refusing Service

Car Repairs Complaint

Citton Cars Gezina Complaint

Is it that you want to keep the gays away from the public eye???????

Worst Customer Service and Goggas in Products

Johan Janse Van Rensburg at Ombudsman for Short Term Insurance does not care at all...

Floden Cloud is responsible for me loosing almost R500 of groceries!

Woolworths: What a disappointment...

We need an attorney

I need legal respresentation

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