GC
Golden Cloud
Unclaimed Business
GC
Golden Cloud
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Restaurants & Food
#14NPS Score
0Unlikely
Ranking
#14
in Restaurants & Food
NPS Score
0
Recommended: Unlikely
Review Distribution
2|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(100%)
1(0%)
5(0%)
4(0%)
3(0%)
2(100%)
1(0%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMS
Madeleine S
1 reviews | Active since Jan 2020
19 Mar 2026, 07:26
****in Mix Golden Cloud
Normally I love their combos Bought ****in mix yesterday Not yet expiered but FULL of mites Was totally grossed out.
Helpful (0)
|Replies (0)MS
Madeleine S
1 reviews | Active since Jan 2020
19 Mar 2026, 07:26
****in Mix Golden Cloud
Normally I love their combos Bought ****in mix yesterday Not yet expiered but FULL of mites Was totally grossed out.
0
Replies (0)ZL
ZUBEIDA L
1 reviews | Active since Jan 2020
16 Sept 2024, 16:35
Good service
I purchased a packet of vanilla cupcake mix which was full of black specks. I returned the item to `Pnp who advised me to contact Golden Cloud. I was not hopeful after I read the reviews here, but Golden Cloud came through and responded via email as well as reaching out telephonically. Happy customer.
Helpful (0)
|Replies (0)ZL
ZUBEIDA L
1 reviews | Active since Jan 2020
16 Sept 2024, 16:35
Good service
I purchased a packet of vanilla cupcake mix which was full of black specks. I returned the item to `Pnp who advised me to contact Golden Cloud. I was not hopeful after I read the reviews here, but Golden Cloud came through and responded via email as well as reaching out telephonically. Happy customer.
0
Replies (0)RM
Reshan M
1 reviews | Active since Jan 2020
20 Jun 2024, 07:02
Something growing inside golden clouds ****in mix
I recently purchased ****in mix from local shop and it had something growing in it. I took it back to the store and got a new pack with the same issue the item has not expired and was not damaged in any way. I have contacted golden cloud. Been waiting for weeks for a response. Please can someone assist me
Helpful (0)
|Replies (0)RM
Reshan M
1 reviews | Active since Jan 2020
20 Jun 2024, 07:02
Something growing inside golden clouds ****in mix
I recently purchased ****in mix from local shop and it had something growing in it. I took it back to the store and got a new pack with the same issue the item has not expired and was not damaged in any way. I have contacted golden cloud. Been waiting for weeks for a response. Please can someone assist me
0
Replies (0)RP
SR
Shaenim R
1 reviews | Active since Jan 2020
6 Feb 2024, 09:26
Disappointing & Pathetic Service!
I purchased a 10kg Golden Cloud flour and when I opened it, it was full with lumps of the flour! It was so bad that the lumps were even stuck on the inside of the packaging of the flour, I contacted Golden Cloud via the details on the packaging and they asked me for my contact details and said someone from the relevant department will contact me, I even sent a few pictures of proof showing the package and the flour itself, yet - it's been more than 2 weeks now and nothing! No response or anything! I can now see that they have *********** people working for them, no wonder the job can't be done! It does not take 2 weeks to give a customer, a Loyal Customer a reply on the situation at hand! I am extremely disappointed with the level of service I have received from such a company. It is absolutely ridiculous and pathetic! I have always used Golden Cloud (and TigerBrands) products, but if this is the service they give out to their customers then I rather support a different brand, it is pathetic on Golden Cloud and the entire Tiger Brand, itself! Disgusted!
Helpful (0)
|Replies (0)SR
Shaenim R
1 reviews | Active since Jan 2020
6 Feb 2024, 09:26
Disappointing & Pathetic Service!
I purchased a 10kg Golden Cloud flour and when I opened it, it was full with lumps of the flour! It was so bad that the lumps were even stuck on the inside of the packaging of the flour, I contacted Golden Cloud via the details on the packaging and they asked me for my contact details and said someone from the relevant department will contact me, I even sent a few pictures of proof showing the package and the flour itself, yet - it's been more than 2 weeks now and nothing! No response or anything! I can now see that they have *********** people working for them, no wonder the job can't be done! It does not take 2 weeks to give a customer, a Loyal Customer a reply on the situation at hand! I am extremely disappointed with the level of service I have received from such a company. It is absolutely ridiculous and pathetic! I have always used Golden Cloud (and TigerBrands) products, but if this is the service they give out to their customers then I rather support a different brand, it is pathetic on Golden Cloud and the entire Tiger Brand, itself! Disgusted!
0
Replies (0)NB
Nakita B
1 reviews | Active since Jan 2020
11 Apr 2023, 14:33
Poor quality product and customer service !
On the 17.09.2022 I contacted Golden cloud on instagram as I never got a response on Facebook. Regarding their vanilla cupcake mix that was full of dense lumps that couldn’t even be sieved! I was then asked for my contact details and was informed I would be contacted. I am still waiting to this day to hear back from them! Very upset with their product and their customer service!
Helpful (0)
|Replies (0)NB
Nakita B
1 reviews | Active since Jan 2020
11 Apr 2023, 14:33
Poor quality product and customer service !
On the 17.09.2022 I contacted Golden cloud on instagram as I never got a response on Facebook. Regarding their vanilla cupcake mix that was full of dense lumps that couldn’t even be sieved! I was then asked for my contact details and was informed I would be contacted. I am still waiting to this day to hear back from them! Very upset with their product and their customer service!
0
Replies (0)CN
Chantal N
1 reviews | Active since Jan 2020
23 Nov 2022, 09:39
Disappointed
Hi I bought a golden cloud wheat flour and when I opened it there was webs and worms in it, I contacted them they said it would take 72hrs to get back to me, uptil today I am still waiting for a response, I called them on Friday they told they will escalate the matter, but nothing has happened, I was not going to take it up as it's only a 2.5kg,but I feel that we as customers should be taken seriously.
Helpful (0)
|Replies (0)CN
Chantal N
1 reviews | Active since Jan 2020
23 Nov 2022, 09:39
Disappointed
Hi I bought a golden cloud wheat flour and when I opened it there was webs and worms in it, I contacted them they said it would take 72hrs to get back to me, uptil today I am still waiting for a response, I called them on Friday they told they will escalate the matter, but nothing has happened, I was not going to take it up as it's only a 2.5kg,but I feel that we as customers should be taken seriously.
0
Replies (0)lM
lethiwe M
1 reviews | Active since Jan 2020
7 Jan 2022, 11:01
Disappointed by golden cloud cake flour
I just went to check save v at umlazi to but 2,5 kg flour at 11.23 and when I got home its rotten it has ds browns small staff inside it I just didn't use at am on my way to check save to return it am so disappointed
Helpful (0)
|Replies (0)lM
lethiwe M
1 reviews | Active since Jan 2020
7 Jan 2022, 11:01
Disappointed by golden cloud cake flour
I just went to check save v at umlazi to but 2,5 kg flour at 11.23 and when I got home its rotten it has ds browns small staff inside it I just didn't use at am on my way to check save to return it am so disappointed
0
Replies (0)