PM
palesa M
Active since Nov 2011
33
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33 reviews4 months ago
Unauthorised debit order
Kindly advise why an amount of R2,793 was debited from my account on 26/12/2025, despite my prior communication with you and submission of my retrenchment letter. The deduction was made from my salary and you also debited via my Capitec sub-account without my consent. No authorisation was granted for this debit order. This constitutes an unauthorised transaction, and I demand an immediate refund of the full amount.
0 replies
10 months ago
Blue Label ****!!!!
I have only discovered today that there are subscriptions to my account. I visited Edgars in Sandton, and they called customer care, who referred the case to Blue Label. Previously, I had received a call from a representative who guaranteed me a "free Edgars voucher" as an account holder. She inquired if I wanted to accept either a R500 or a R300 voucher, and told me I would get to decide after hearing the message she would be sending me which never arrived. Some time later, another representative also called me with the same proposal. When I informed her that I had not yet received the first message, she hung up. I have already emailed my Edgars statement to customerq@blts.co.za but did not receive an acknowledgement. Despite this, R299 was deducted from my account on 5 June, and another R299 on 17 June. Extremely strange. What kind of subscription deducts money twice a month? I have never subscribed to any such scheme, and I am definitely not gaining ,no data, no vouchers, no service. I have fibre at home and purchase mobile data myself .I don't need or use any service from your company. You are deducting money from my account without my consent and providing nothing in exchange. That is not acceptable. I later learned that the subscription has been cancelled with reference number CN20250620/1191. I am now requesting a refund of the entire sum of R598, since I did not authorize or profit from this subscription. Process this refund immediately and inform me as soon as you have done so
0 replies
10 months ago
Blue Label **** on my account
Dear Edgars Team, I have noticed a subscription on my account that I never signed up for. How are ****mers being granted access to our accounts? These charges are extremely high, and if one is unaware, they will continue paying the account without realizing that the bill is not decreasing. Specifically, I found a subscription called Blue Label on my account, deducting R299—I have no idea what this is for! Edgars has not provided any explanation regarding these deductions or who is behind them. Frankly, it seems as though Edgars may be complicit, or at least negligent, in allowing this. It all started after I received a phone call saying I had been granted a R500 voucher to purchase accessories—but instead, R299 was deducted from my account. I demand that this unauthorized subscription be removed immediately. If not resolved, I will be forced to take this matter further. We work hard for our money, and it is unacceptable for Edgars to allow this kind of unauthorized access and deductions from our accounts. Kindly treat this matter with the urgency it deserves.
0 replies
10 months ago
False information provided to reject the claim
I am writing to express my concern and confusion regarding the rejection of my claim. I have been informed that the claim was declined on the grounds that I cancelled my cover. This is not accurate. To clarify: the cancellation you’re referring to occurred on 9th May, when I was still comparing quotes and options. My actual policy began on 11th May, and I paid on a pro-rata basis, with the remaining amount subsequently debited from my account. The cover was active at the time of the incident. I recently experienced a house break-in, during which I lost nearly everything. At such a difficult time, I expected support from my insurer—not to have to fight for assistance or be met with what feels like an excuse to avoid settling a valid claim. I was considering insuring additional items and building a long-term relationship with your company. However, this experience is deeply disappointing. Please urgently review my claim and investigate this matter properly. I trust you will find that the cover was indeed active when the loss occurred. I look forward to your prompt response and a fair resolution emails I have sent and where you were back those emails after I had paid.
106 replies
12 months ago
Fruadulent activity on my bank account
I was requested to pay Rain using my bank account. Thabiso Mashiyane mentioned that he was short of funds, and Rain sent the payment link to my contact number. I then paid the outstanding amount, and he reimbursed me in cash. This was a once-off request. To my surprise, Rain is now deducting R625 from my account, even though I do not have a contract with them. I informed Thabiso Mashiyane about this, and he assured me that it had been cancelled on the system. He confirmed that the cancellation was successful. However, Rain debited my account again. This is completely unacceptable. How can Rain debit someone’s account without a contract? I demand a full refund and intend to escalate this matter further, as it raises serious concerns about *****ulent activity by both Rain and Thabiso Mashiyane. I am yet to open a case against both Rain and Thabiso Mashiyane, as Thabiso has shown no remorse and has instead been rude and dismissive in his responses to me. Thabiso Mashiyane ‘s contact number:067 220 3159 Email address:info@multyskill.co.za My contact number is:063 365 7416
116 replies
12 months ago
Fruadulent activity on my bank account
I was requested to pay Rain using my bank account. Thabiso Mashiyane mentioned that he was short of funds, and Rain sent the payment link to my contact number. I then paid the outstanding amount, and he reimbursed me in cash. This was a once-off request. To my surprise, Rain is now deducting R625 from my account, even though I do not have a contract with them. I informed Thabiso Mashiyane about this, and he assured me that it had been cancelled on the system. He confirmed that the cancellation was successful. However, Rain debited my account again. This is completely unacceptable. How can Rain debit someone’s account without a contract? I demand a full refund and intend to escalate this matter further, as it raises serious concerns about *****ulent activity by both Rain and Thabiso Mashiyane. I am yet to open a case against both Rain and Thabiso Mashiyane, as Thabiso has shown no remorse and has instead been rude and dismissive in his responses to me. Thabiso Mashiyane ‘s contact number:067 220 3159
0 replies
13 months ago
Billing query
Hi I would like to understand how my account is being billed, as I recently visited a Vodacom store for clarification. The store assisted me in contacting the Vodacom contract call center, but despite this, I still do not fully understand why my outstanding balance is so high, considering I have never missed a monthly payment. My understanding is that I should only be responsible for debit order fees when a payment is returned unpaid, and I have been paying those fees accordingly. At most, I should owe Vodacom for two months’ worth of DD fees, yet my outstanding balance is significantly higher. I have consistently made payments, even when a debit order was returned, ensuring that I settled the amount on the same day or the following day. Despite this, Vodacom has listed my name with the credit bureau, which is unfair given that I have never actually skipped a payment. This feels like an unjust practice, and I will only pay the outstanding DD fees that I rightfully owe. Additionally, I would appreciate information on the penalty fee for early termination, as I am considering ending this contract as soon as possible. I’m so disappointed and never thought I’d feel this way
159 replies
14 months ago
Minoxidil 2% -The bottle was half full
Hi, I recently purchased Minoxidil 2% from Dis-Chem at Modderfontein/Flamingo Shopping Centre-28/02/2025. To my surprise, the bottle was only half full. I intended to return it, but unfortunately, I’m not feeling well. This is my first time buying it, so I’m unsure if this is normal. If it is, why is the full price charged for a half-full bottle? I’m quite confused and disappointed. Looking forward to your response. Thanx
0 replies
14 months ago
Unprofessional,not helpful and don’t care about your customers!!!
Please help me understand why I’m being charged so much on my account even after making a payment.First, you tried to charge me a penalty fee for early termination, which I never requested.I was advised to pay the reconnection fee, which I did. I’ve checked my account and seen the same amount listed as “Overdue.”I have been waiting for a call from your staff since I called last week and was given a reference number.I am not going to make any further payments on this account until you clearly explain what I am being charged for.Ref number -MWB30413753. Recently I’ve been communicating with Abdul and suddenly he’s on leant until 24th of March. I’m not receiving any feedback but the billing on my account keeps changing . This is very unprofessional and I don’t wish to work with you in future.I cannot wait for this contract to end.
53 replies
20 months ago
Unprofessional & poor packaging!!!
I purchased 2 perfumes on the 31st of August. The other one stopped working a week ago(The part where you press) The lady wasn’t interested in assisting me from the word go.She checked the receipt that was on my phone and was like “You bought it on the 31st of July & it’s not even half” We need the receipt but you won’t get a full one. I explained to her that I have the slip on my phone cause I took a picture of it when uploading to some app & It also reflect on my bank statement. She made it clear she won't assist.When I was about to leave she then said something & I turned back.She was calling her Boss of which he confirmed that I won’t be refunded nor get another bottle. My question is ,you are selling these knowing very well that the packaging is not proper then tell us we have used it’s half empty when we complain? If I buy another one and the same thing happens ,you will tell me the same thing right? So it’s better to stop buying and not advise others to buy then because your customer service is very poor!!!
0 replies
Review Distribution
5 Star
3 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (12.121212121212121%)
1 Star
26 (78.78787878787878%)