RW
Richard W
Active since Nov 2011
19
Reviews
0
Industries
Reviews
19 reviews37 months ago
Can't seem to cancel
Emigrated, can't find a way to cancel. Keep getting forwarded to the international site, no link back to SA and the SA email address isn't monitored. Foreign company seems to have no sign of my subscription. What kind of a (drum roll) Mickey Mouse operation is this?
0 replies
41 months ago
Take me off the SMS list
Take me off your SMS list. I closed my accounts years ago, have said "stop" on the SMS reply. What else must I do?
0 replies
45 months ago
Stop calling me
I keep getting calls about upgrading, insuring, whatever. I will not buy any more anything, so please take me off your contact list.
134 replies
50 months ago
Can't use the app to change my CC
I have an expired credit card on file with MTN. I can't use the MTN app to change it to my new card, so I continuously get charge attempts (monthly) and then reminders of my badness. All the way through covid, MTN's advice is to drive to them to get my card changed. I keep paying manually because your software and systems won't let me just change to the card I keep using to pay you without interrupting my day to drive to and then present myself physically in your store in a pandemic.
0 replies
52 months ago
Spam
Spammed me out of the blue. I'm not a client of theirs and I haven't given them permission to use my information, so they're relying on an interpretation of section 69 to "request my consent" but they package it with the actual direct marketing at the same time. I've asked them where they got my information and what information they have as per section 23 - "access to personal information", but so far no response. Have requested they remove me from their DB.
0 replies
53 months ago
Thank you Buhle
Thank you Buhle for helping me after your shift ended, on a Sunday when I’m sure your rather be doing something else. You make your company proud!
53 replies
60 months ago
Hour long wait for balloons
The process to buy balloons is terrible. There’s an enormous queue with zero emphasis on social distancing just to place your order, during which you have no idea what prices are. Get to the end to be told that there is no stock of the two smaller transparent balloons. So order the large. No information about it possibly delaying the order. Pay. Check if balloon team needs proof of payment. No. Go elsewhere to shop. Return. Nothing. Shop again. Return. Nothing. Ask, nearly get handed wrong balloons. Turns out my order is in some pile and everyone after me has long left. Manager was good enough to help nudge it along but the chap behind the counter was not pleased at this. Zero interest in the customer. I will go anywhere else from now on.
0 replies
60 months ago
Thank you Tebogo
Tebogo Maduna gave me amazing service. Great attitude and approached me to help. Patiently cut wood to my request while I considered exactly what I needed
53 replies
64 months ago
Metrofibre technician broke our connection
Metrofibre had a technician attempt to attach a neighbour. The technician broke our connection on Saturday morning. It’s now Monday, the workday has started and I’ve had zero feedback through my ISP or Metrofibre. Not a peep, not an ETA, nothing. When it’s not your fault, I’m very understanding. When you broke it on a weekend you should fix it on a weekend.
305 replies
69 months ago
MTN cut me off a week after paying up
I realised that I hadn't paid my MTN bill (it's always been automatic) so paid it up on Thursday. Today (Wednesday, a week later) I get a disconnected message.
0 replies
Review Distribution
5 Star
3 (15.789473684210526%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (21.05263157894737%)
1 Star
12 (63.1578947368421%)