DD
Dirk J
Active since Dec 2011
10
Reviews
0
Industries
Reviews
10 reviews51 months ago
Great service throughout the process
I received excellent service throughout the entire process, from the initial call, quotation process and finally the installation. I recommend Montana Carpets & Wooden Flooring favorably.
0 replies
54 months ago
Stealing Money
I've been a customer of Supersonic for some time now. The overall service isn't that bad, but my problem with you is that you stole from me and I can't get it resolved with the channels you make available to your customers for communication with you. My frustration stems from the fact that I topped up my FLTE service through your portal, via the normal process of using a debit/credit card to affect the purchase. To my surprise you also added it to my monthly invoice, which was recovered via a debit order. I therefore paid twice for the one top-up. I've been communicating via mail with Boitumelo Mathinye who has been somewhat helpful, but can't resolve the issue. Two things - your account department now wants me to prove (with a bank statement) that the money was paid at the time of top-up. 1) As far as I know you can't top-up your account any other way, but with a debit/credit card and 2) I now need to give you a pdf bank statement that has all my transactional history on for you to have the proof. It not about the money value - it is the way that you deal with your customers and the principle of deducting money unlawfully.
106 replies
67 months ago
You're making it difficult for me to do business with you
It is not the first time I approached MiWay for comprehensive house and vehicle insurance quote. My frustration is that everything seemingly needs to be done over the phone. When the sales agent called me the first time on a Saturday morning I requested him to send me an email that I can present all my details per reply mail, but I got the standard answer of 'I don't have access to email'. I asked to be called back at a certain time, but needless to say I didn't get the call at requested time. I then got calls all hours of the day, in business and outside business hours, when I'm busy and therefore not taking the call.
53 replies
70 months ago
Service, service, service
I was searching for someone to service my Elba gas stove and came across your website, late yesterday afternoon just before 5 pm. To my surprise I received a same day reply mail and a call from Thabo after 5 pm confirming my appointment today. Thabo and his colleague arrived early for the appointment and did the work speedily and professionally. Thanks, it is encouraging to see that some companies still take pride in their service delivery.
0 replies
73 months ago
Webafrica on permanent lockdown and no customer care!
I previously had a Cell C Fixed LTE service through Webafrica, which worked 100% until the service was discontinued. When Cell C terminated the service, I chose the only other available option through Webafrica, which was a Telkom Fixed LTE service. This (lack of) service was activated since 28 March 2020 where I experienced constant downloads of sub 0.3Mbps since. I don't know what is worse, Telkom's inability to solve their problem or Webafrica's no care attitude of fixed the problem with their service provider. Since the 28th I've been logging Webafrica tickets, corresponding on Twitter & Facebook and even engaged Telkom on Facebook and needless to say, I'm still stuck with a worthless service that is unusable at speeds downloads speeds of less than what I can get from a dial-up line. On 14 April I gave Webafrica an ultimatum to resolve my problem on the same day or expect my cancellation. The fault is wasn't resolved and I instructed Webafrica to cancel my account on 16 April and again on 17 April asked for a confirmation of my cancellation instruction. On Friday, 17 April at 18H16 I get a mail saying that over the past week or so Webafrica noticed a more support calls for Telkom and that Telkom is investigating the matter. Laugable, but nothing new here. I'm now waiting for my cancellation request to get affected, my refund given and debit order stopped for May. The attitude and lack of service from Webafrica is pathetic, responding to my support tickets approximately once a week and every other day on Twitter and on Facebook. I don't have any escalation procedures for Webafrica and therefore have no other route than cancelling. I don't expect a reply from Webafrica on this, and heaven forbid Telkom, but hopefully I can assist the next fool wanting to take on their services.
0 replies
126 months ago
Response to MTN
Nompumelelo<br> REQ:5936420 <br> <br> \Kindly note that we need to know for which number did you find the airtime missing from."- NONSENSE<br> <br> MTN Active (where queries were logged) clearly gives you the number on which one posts a query. My ID and contact number were also given with the previous hellopeter complaint. <br> <br> I'll spoon-feed"
75 replies
126 months ago
MTN is not interested in customer service!
I've logged several tickets via MTN Active relating to airtime that have disappeared from an account. Tickets are simply closed WITHOUT ANY FEEDBACK OR RESOLUTION.<br> <br> Tickets - 136606308, 136609462, 137067046, 137528886, 138633064
75 replies
130 months ago
When do we get a capped monthly amount?
For many years, we've being held ransom by the Bakwena Zambezi and Stormvoel gates. Motorists in suburbs around these two gates have no alternatives travelling to Centurion, Midrand and Johannesburg. When do we get a monthly capped amount? I see that Bakwena doesn't respond in this forum, I therefore don't expect an answer from them. The purpose of my complaint is to create awareness to the injustice of paying toll fees to get out of our suburbs.
0 replies
133 months ago
Ring enlargement cost
I purchased a ring for my wife in February 2015. She took the ring to the Menlyn branch in April to have it made bigger and was told that a fee of R450 is payable for this service, which she had to pay. Yes, there is a time-frame given by Browns for the aforementioned service (from date of purchase) and I believe the said date was missed by a week or two. I however feel that having spent a sizable amount on this purchase at Browns, leeway can be given for ring enlargement.<br> <br> A mail from me through their website also went unanswered.
0 replies
133 months ago
An absolute pleasure to deal with Nyama Spitbraai
I hosted a function for around 70 people on 25 April 2015. I found Nyama Spitbraai on the Internet and decided on their services. I was impressed with their organisation, timeliness, professionalism and over and above quality of food. I'm certainly recommending Nyama Spitbraai.
315 replies
Review Distribution
5 Star
3 (30%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (50%)
1 Star
2 (20%)