WK
werner K
Active since Jan 2012
10
Reviews
0
Industries
Reviews
10 reviews110 months ago
Europcar Fourways, Paul Mulaudzi, Excellent Service, Above and Beyond What is Expected
<p>I need to give credit where Credit is due. I arrived at Europcar Fourways, in Fourways Crossing yesterday (06/04/2017) afternoon to collect my rental car just to find out my Drivers License had expired (I had lost my valid license, long story) and as such Europcar policy is that they aren’t able to release the vehicle, I left a bit despondent but it was my own fault.</p> <p>I received a call about 3 hours later from Paul Mulaudzi, who had tried to help me prior, and he told me I can collect the car. Paul had gone out of his way to Email my insurance company and requested that they please do a ITC check to prove I do indeed have a valid license on system. He then proceeded to take the necessary steps to enable me to get the rental as quick as possible. I collected the vehicle this morning without any issues, impeccable service!</p> <p>Paul went completely out of his way, did above and beyond what his duties entail and also above and beyond what many other employees would probably have done. Europcar, keep this guy happy, its service like this that would absolutely be a determining factor for when I need to make use of a rental company!</p> <p> </p>
56 replies
111 months ago
YVONNE NATHAN ABSOLUTELY USELESS SERVICE - ******S UNICORNS
<p>Its always hard to start off a complaint like this as I am worried I wont get the utter USELESSNESS of the business in question accross. Yvonne Nathan Real Estate Management, will come to your AGM with her miserable attitude and blow smoke up your ass, take your money, and badmouth other companies (ALTRO to just put it out there) all in under 50 minutes. Now, the incident in question. on 27 February 2017 I used her pathetic task mnagement system to log a complaint about water damage in my lounge, bedroom and bathroom. It is now 13 March 2017 and I have had ZERO feedback, all the while the mould might be making us sick. I used this unattended system again on the 2nd/6th/9th whilst I have send MANY emails and made MANY calls in this time as well and either Yvonne or Shirley have left the office at 15:34 for the day (nice life) or they just dont f$@#ing reply. I will be forwarding ALL medical bills to Yvonne Nathan Real Estate Management. If there are ANY Bodycorporates reading this, PLEASE PLEASE use another company like Smash or Altro or EM estate management. I think Yvonne Nathan is spread to thin and just CANNOT provide the service.</p>
56 replies
122 months ago
Amazing Service, Communication and Feedback
I have to give credit where credit is due. I have recently moved from Digicash to Sage Pay for my debit order collections and the entire switch has been absolute bliss.<br> <br> Where with Digicash the process to register took close to 10 weeks, Candace, Aziz and Unathi managed to do it all in about 5 days!!! That includes the abbreviated name from the bank.<br> <br> They respond to your queries within the hour where as my previous experience would be a day or 2. Everybody knows their roles and responsibilities and You are not passed between 3/4 different people that aren't sure who is responsible for what.<br> <br> Special Thank You to Candace Tait for her efforts.
75 replies
124 months ago
DIGICASH NEVER ANSWERS CALLS OR URGENT EMAILS
If possible, rather look for a alternative to digicash, if you want fast response, or any response at all for that matter.<br> <br> They sign you up quick (I am a Business owner using their debit order collection services) to take your money but when it comes to getting service, you are in for a shitty surprise.<br> <br> We have sent Many very urgent emails regarding their systems not paying out our debit collections correctly and have had no response from them for weeks now. They are just sitting on our money, ridiculous.<br> <br> In the 3 months I have been with them, I have not ONCE, and I'm not over exaggerating, gotten hold of anyone via their call centre, NOT ONCE. And their is a issue with getting your money from them EVERY single month.<br> <br> I feel like listing their competitors here so no one else has to go through this nightmare<br> <br>
0 replies
124 months ago
Concept Branding Go Above and Beyond for Clients
I just wanted to give credit where credit is due, [URL Removed] is a branding and promotions company I use for all my company branding. They are well priced and super fast and quality is second to none.<br> <br> Reason for this compliment is last Friday I needed items branded for the Saturday morning, I phoned at 11am, Very very late notice, I did not even have the garments in my possession and they had to source them for me.<br> <br> I made a call and spoke to Maria who was also very helpful, 5 min later I get a callback from Lesetja who assures me he will get stock and do branding by 5 pm. <br> <br> Come 5 pm and everything is done and looks great, but I notice something I would actually prefer changed, They stayed after hours and finished my work to meet exactly what I wanted.<br> <br> THAT is service.
0 replies
126 months ago
Post Office does no effort tracking my parcel
I have a parcel that arrived from Malaysia on the 11th of November. I have contacted JIMC by email, probably 30 times minimum and via phone about 10 times (over 100 calls made but they never answer)<br> <br> The people that I have spoken too just aren't trained at all, so incompetent. I give them the tracking no which starts with FTLMY and all I get told is they cant work with that number? I have contacted the supplier and they don't have a UPU code so this is what I have, period.<br> <br> When I ask what must I do now, I get told \I don't know"I mean WHAT THE FUCK are you kidding me!? How must I get my goddamn parcel then? Fuck sakes provide a solution"
0 replies
128 months ago
STANLIB IS NOT RELEASING MY MONEY
I have sent through a instruction to stanlib to withdraw money out of my investment, now they are blatantly saying I cant have the amount I want, and was paid not even 10% of requested amount. The money was in a risk free account so now that they made a fuckup, why must I suffer from this? Sort this out
75 replies
129 months ago
DO NOT USE PRINTOLOGY IF YOU WANT TIMES ON TIME
I contacted printology on Wednesday 26/08/2015, Specifically Ronnie, and requested a vehicle wrap. <br> <br> I conveyed to him that time is of the utmost essence EXPLIXITLY and I needed it done by weekend as my product launch was scheduled for the morning of 29/08/2015. I asked him MANY times if he would be able to accommodate me and he ASSURED me EVERYTIME that he will be able to help me, No Problem.<br> <br> So today I phone to confirm everything and guess @#%$@# what, he tries to avoid my calls and ha his poor accounts lady do his dirty work!!! To me that is SPINELESS!<br> <br> He tells her to tell me that she contacted the guys that do the wraps are offsite and only able to help me on Wednesday and that they have to walk away from this project. Why the @#%#$ can you not CONFIRM with your staff and manage the business properly???<br> <br> So ya, now I am going to have to do a launch with no wrapped vehicles, which is going to impact ny business immensely, <br> <br> THANKS PRINTOLOGY for s**t service.
0 replies
131 months ago
DO NOT EVER USE FNB FOR ANY BUSINESS BANKING
It has now been 2 f@#$%@#$ months and I still don't have a active account number.<br> <br> I have sent the same documentation over and over and f$#@$% over now. <br> <br> How god damn disjointed are your internal procedures, my god!!!<br> <br> Same sh!t as the previous time I opened a account.<br> <br> USELESS is all I have to say<br> <br> And mailing your staff is a waste of f@#$%@# time, specifically this lazy f@#$, [Email Removed] I have probably mailed him 20 times in last month.<br> <br> Call centre staff just cut you off if they don't feel like dealing with you<br> <br> I wish with all my heart I had stayed with Standard Bank.
75 replies
136 months ago
2 Months for a Return and still no resolution
I really didn't want to post a complaint as service from Kalahari has always been good, but I am at wits end.<br> <br> I booked a return 3 Dec 2014, item was only collected 15 Jan 2015. Couriers claimed they attempted collection which is a load of crap. Unless they went to wrong offices. <br> <br> Anyhow, phone was collected in January this year and I was only contacted 3 weeks later to ask what the problem was. <br> <br> I have since then made probably 10 - 15 Calls to check on progress of return and every time I have to explain the same story to a different agent and every time that don't have a clue where the item is. I am told every time they will investigate and contact me and every time its the same story with no resolution.
77 replies
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3 (30%)
4 Star
0 (0%)
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2 Star
6 (60%)
1 Star
1 (10%)