MT
MARILYN T
Active since Feb 2012
12
Reviews
0
Industries
Reviews
12 reviews103 months ago
Credit card but no credit
I applied for a credit card in Sept. Virgin Money had a problem with their system which was fine but after a few days it was all done. I received an agreement letter with a credit limit. I was asked to send my payslip, proof of address etc which was emailed. 2 weeks later I was asked for proof of address which was emailed with all the doucments. I called and emailed it to Elizabeth who escalated the matter. Another sms to ask for the same documents which was sent again and then another sms asking for it for the 5th time. Back to the call centre and it was again escalated. 2 days later the credit card arrived. Thought that was the end of it. Tried to use the credit card and it was declined twice (so embarrassed). Back to the call centre, apparently a card was issued with no credit (so I cant use it as the credit advance is ZERO). It will be escalated and this morning I got another SMS to say the application has expired. Virgin - Pls let me know if you want my business as there are numerous banks out there that I can use.
61 replies
109 months ago
No response to complaint sent to care@fnb.co.za
<p>I down graded my account from premier banking to save on fees to an easy account.</p> <p>My service fee went off on 25 April. My account was converted on the 8th May. Next day R109 was deducted from my account. My monthly service fee on the easy account is R49pm.</p> <p>2 days later another R19.90 deducted. Called the call centre, was told this was for the previous month's transactions when my account wasn't even active. I was then advised to contact my premier banker. daaaaaahhhhhh I am now a easy account holder. Is this how u treated when u downgrade. </p> <p>Really FNB get ur consultant up to date or Capitec here we come.</p>
56 replies
119 months ago
Price change
<p>I saw a contract on the internet & called Cell C. The lady that assisted me said that she needs to speak to her manager as they dont have it on their list of deals. We went thru the deals on the internet & it was there. Now no one wants to take my call. Luckily I done a screen print of the deal. The deal is now twice the price. You advertise, we want to buy and now you dont want to honour it.</p>
212 replies
122 months ago
SERVICE GETS WORSE & WORSE
I put Telkom on Hello Peter 3 weeks ago. No one called me despite them saying someone would again. <br> Eventually I contacted their social media complaints who tried to help. Need less to say its gone from bad to worse. Someone eventually called me and my contract was approved. I was advised that they will debit my account before delivery of my tablet. That was on the 30 March. 2 WEEKS LATER - still no tablet. Follow up are in vain. <br> I told them to cancel my contract. Today I webchat with Colleen who advise there is no account. How can that be when you took my money. I DEMAND MY MONEY BACK. TELKOM GO OUT OF BUSINESS AS U DONT WANT OURS
75 replies
123 months ago
Do u want our business/stop advertising as u dont
I applied for a tablet contract in Jan on line. I followed up a few days later via webchat. Someone will call you back. Didn't hear anything back.<br> Followed up again a few weeks later - Same thing. <br> Web chat with several people since then. Nothing <br> This morning I wanted the sales managers details and my chat was disconnected as the agent did not want to give it to me. <br> Why have fancy pamplets advertising your products and sevices if almost 3 months later no response.<br> A friend also put in appilication and they lost his documents twice. Keep your business.MTN & Vodacom can do with a loyal paying customer.
75 replies
123 months ago
Speechless
Sent a query to Joburg Connect several time and just reeive an automated response. <br> <br> I called to follow up and after several dropped calls I was told I have to come into their offices before they can assist. Now to take my time off and sit in endless queues was not my idea of a day well spent. <br> <br> I received a response from Lewis who was able to assist me in 2 emails. I am so grateful for your help as Joburg Connect is not a place anyone wants to deal with. Even though it wasn't favourable to me at least the problem was sorted. <br> You have changed my perception of people who work there. <br> <br> I AM SO VERY GRATEFUL FOR YOUR HELP.KEEP SHINING AND DOING YOUR BEST
0 replies
123 months ago
No feedback after a week
Last Monday I registered a claim and was advised that a supplier will call me within 24hrs to do an assessment. No one called. <br> On Thursday I got a call from the agent advising the claim has been rejected as the item is not specified. I told her to look at the policy and it is specified. <br> Ooops sorry our mistake it is specified. I will get my manager to relook into the matter and come back to me. <br> Still waiting. <br> Sent a follow up request on Friday - Nothing. <br> <br> What type of service am I paying for.
75 replies
124 months ago
Absa does it again
On my internet banking i was advised that I can apply for funds avaiable on my home loan. Having a bad experience last year I called the call centre who advised that I can definatley access the money and put through the application which was duly done. 3 weeks of constant follow up for a decision to be made. <br> Rental agreements were requested and provided and now Absa declines the application. <br> <br> Absa make offers and then retract it when it doesnt suit you any longer. <br> <br> You are the most useless home loans provider ever and wish that I can move my account to someone that understands my needs and not mess me around.
75 replies
126 months ago
DO U WANT MY BUSINESS
I am trying to order a light fitting and waiting for banking details from Jacque. it is a constant run around. <br> <br> Pls do no advertise if u don't want business
0 replies
129 months ago
Not what they advertise on the internet
Why do we have to resort to this forum when we call and ask someone to assist us. I saw a special on Vodacom on line for a contract at R80 per month. I was a bit surprised at the cost and contacted their online chat service and confirmed with the agent that yes it is correct. I then took out the contract and when I checked my online orders it did not appear. I then contacted the chat service again and was advised that the phone I ordered was a different price. I was then told to contact the after sales department. After speaking to 6 agents I spoke to the team leader Thobogo who advised he will look into it and come back to by close of business. I know he has to go to IT to retrieve the online chat but I didn't even get a call back to say this is where we are at. I am without a phone and no one can help. <br> Can someone please assist.
75 replies
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5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
9 (75%)
1 Star
2 (16.666666666666668%)