LR
Linganathan R
Active since Feb 2012
70
Reviews
0
Industries
Reviews
70 reviews14 months ago
KFC Underberg- Worst KFC branch in terms of client experience
KFC Underberg. The service is terrible , the staff ignore you. We were at the above KFC in Underberg. This is located next to a Shell garage. We were utilizing the kios machine to place our order and struggled for about 30mins and the card machine was not accepting our payment. The staff saw what was happening and ignored us. When we enquired about the machine, they then advised us that the machine was not working. We then proceeded to the counter to place our order and we're ignored by staff who then proceeded to assist other clients. It is like they need that we were not from underberg and did not want to assist us. So we left the store. This is the worst KFC branch I have ever been too.
0 replies
17 months ago
Bad Experience at Checkers Gateway
The complaint relates to Checkers Gateway . I always shop at this store and the experience is always excellent and the recent upgrade on this store offering more products is very welcoming. However today the store was a disaster and the experience was terrible. The store was packed with clients, there was difficulty in moving your trolley to the various sections in the store, long snaking queues, clients were cutting these queues resulting in lots of arguments and fighting. The 90min free parking was a waste of time as this was already exhausted due to the time spent waiting in the queue to pay for goods and the time spent in the queue waiting to pay for the parking. A better planning is required from Checkers going forward.
0 replies
18 months ago
Won a prize but can't claim
I won a complimentary stay for 2 which is valid for six months and this prize was won in August. Since this date I have been trying to claim the reward for a Saturday stay at the above property and it is unbelievable as they advise they are unable to assist with this as it is currently peak period until February next year. This is ridiculous as how can you award a prize and we can't use it because it is peak period for six months. Absolutely terrible. Won't stay with them even if when I book on bookings.com.
0 replies
25 months ago
Poor Service Again. Their app is terrible
Pedro's continues to deliver bad service. The app is totally useless. I have never, and I repeat never experienced on another companies app where you can't track your order and you have to keep phoning to find out where is your order. I place an order at 16:23 and this was delivery at 17:45. At the time of me placing this complaint , we have still not received this order. My wife has called twice to the Woodview branch and we are still awaiting this order. Again I have lodge many complaints about Pedro's but they dont have the decency to call you or respond to your complaint. When they do respond to the complaint , it is just empty promises!. Better to order from Nandos, little more pricy but their service is excellent.
53 replies
25 months ago
Error by DSTV consultant and my account is suspended . Pathetic Service by DSTV
Last month I contacted the call centre and requested for my DSTV package to be amended from Premium to Compact. The consultant processed the request and advised me that the amendments will only become active on the next debit order. Today (1st April) , I note that my DSTV is not working. When I called the call centre , I was advised that my account was suspended due to the arrear amount of R180. Upon querying this amount, this a penalty fee for early cancellation of the previous premium package. I advised the consultant that nobody from DSTV either called,sms or even emailed me to advise of this penalty fee. The previous consultant who assisted me with the amendments to my DSTV package also did not advise me of this penalty fee. I advised the consultant that this is an error by DSTV and that they should reinstate my account today and forward me the payment details where I can pay the penalty fee. The consultant said that they will chat to their manager and hung on the line for 20 mins before the consultant came back and advised me that their manager will contact me back. I called the call centre at 10:31 and it is now 14:29 and no call has been received from this manager and my DSTV account has not been activated. I used to rate DSTV as one of the top companies in SA in terms of their service but however in recent years , their service is not just poor but pathetic...
318 replies
27 months ago
Customer review
Woodford Car Hire Umhlanga- the service was very professional and staff were very friendly and helpful.
58 replies
28 months ago
Poor Service
This is my second complaint. My previous complaint is with regards to my decoder whereby a month ago this was struck by lightning. I took it to the Umhlanga branch and they just resetted the decoder and requested that I should try it and let them know. The decoder works fine except the catch up and box office which is not working. Also, the decoder every now and again states that the hard drive is *******. When I logged the complaint previously ,a guy called me and said that they will be processing an update on the decoder and will call me on Monday of which to date no follow up called was received. Due to the lightning strike, the decoder is clearly no longer working properly and needs to replaced. The decoder is insured and I need a new replacement decoder.
129 replies
28 months ago
Poor Service . Very frustrated client.
My catchup, box-office is no longer working. The screen diaplays" Catch up is not available in this country". I called the call centre for assistance and first consultant kept me on hold for 10mins before cutting my call. The second time I called, the next consultant kept me on hold for 27min before I cut the call as DSTV has wasted 37min of my airtime without assisting me. The best part is that neither consultant bothered to return my call although they had all my details when I contacted them. I need urgent assistance!
129 replies
29 months ago
Poor/Bad customer service.
I purchased a 65" Samung Smart TV from Makro Cornubia last year. This past Sunday, the TV stopped working and I called the Makrocare Contact Centre (0860300999) on Moday and they emailed me with a request number (3597498) and they requested various information (details of TV, markro card number etc). I responded immediately with the details. I called through on Tuesday to follow up and was advised that my request will be captured and that I must follow up after a day. I called through today and advised that the request was not captured as my makro card details is incorrect. I provided them with the updated details and they now confirm that the request has been logged and that I need to wait 5 business days before a service agent comes out to check my TV. This is very unprofessional and bad service as I called through two days ago and only now my request has been captured. Also , no one is calling me or emailing me to provide an update and I must waste my airtime to follow up with the request. It is now three days that I don't have a functioning TV and now I must wait another 5 business days for someone to assist me. I desperately need urgent assistance...
71 replies
29 months ago
Claims-Not a happy client
I logged a claim (367025850) for my TV where lightning had struck near my property and only my TV was damaged. Outsurance wants to charge my R4500 excess for my TV plus it is going to take 4 to 5 business days to replace it. Also they benefit from taking away my broken TV which still has value . This is ridiculous. This is an act of God, I have been living at my property for the past 13 years and we have never experienced a lightning strike on the property. I have been a client with outsurance for over five years and this very bad service. I have received many calls from other insurance companies and I thinks it's times for change.
340 replies
Review Distribution
5 Star
1 (1.4285714285714286%)
4 Star
1 (1.4285714285714286%)
3 Star
1 (1.4285714285714286%)
2 Star
5 (7.142857142857143%)
1 Star
62 (88.57142857142857%)