PP
Pragashi P
Active since Mar 2012
18
Reviews
0
Industries
Reviews
18 reviews4 months ago
Harassment by Agents who abuse POPIA and CPA
Agents abuse their access to the deeds office to get owners personal details and then harass them. They disregard the POPIA and CPA. How many times must one say DELETE ALL DETAILS AND REFRAIN FROM ALL COMMUNICATION? When the agent is asked to provide the evidence regarding they obtained contact details and who authroised the profile to be created , they tend to go very silent. When asked to delete all my contact details, the agent once again goes silent. This is HARASSMENT. This time Janice from the Bryanston office is the stalker. Janice.hawkridge@century21.co.za +27 82 414 6172. I do not feel safe as your agents take the personal details and then create online profiles. Who even authorised this? Is business so bad they resort to harassment? DELETE ALL MY DETAILS. SEND WRITTEN COMMUNICATION THAT IT HAS BEEN REMOVED AND I WILL NOT BE HARRASSED NOR WILL BE DETAILS BE DISTRIBUTED. I will be laying a charge of harassment as my details have been abused by the individual in question.
0 replies
6 months ago
Pathetic service
No internet connection for 48hours. Afrihost decides to change the resolution time to from 24-48 hours to 24-72 hours. No one has bothers to make any contact to reialve the matter and I keep getting excuses about the matter being escalated. I am constantly following as afirhiat says that they will keep me updated but they never do anything. Can someone competent contact me to sort this out!!! What am I paying for - 2 days without internet connect but afrihosts promptly collects the debit order but doesn't provide the service.
0 replies
23 months ago
Harrassment from Call centre staff who dont speak when calls are answered.
Contant calls from +27 753 3087 / 3249 amongst other numbers. When I answer the call, the person doesn't speak and cuts the call. As a result of the constant calls and no response, it is HARRASSMENT. How is one supposed to take Old Mutual seriously when there is in fact a need to make contact for products? I have sent a complaint via email which was ignored for days and I had to send a follow up. Why am I following up on something that pertains to the lack of skilled staff? I received a sms stating that Old Mutual wants to verify my contact details and assign a financial advisor. I will NOT need a financial advisor, EVER. I have said this before. How are you going to verify my contact details when the person cuts the call ? Did anyone bother to check if I am receiving the communication for my product, instead of assuming that my contact details needs updating? In my complaint email I stated: 1. I do not nor will I ever need a Financial advisor. PLEASE STOP ASKING ME THIS. 2. I will NOT be changing my contact details anytime soon. Your agents make numerous calls and don't respond when the call is answered then they send a SMS as if they are doing the client some favour. This has happened in the past and when I complained the harassment stopped for a while but it has now resumed, with calls on a weekend as well. Per the CPA, I did not opt in for any direct marketing with / from Old Mutual. This is also noted on the DMASA site which is blatantly disregarded. Today, many days after my initial email, Kauthar Brenner from the PF Complaints department responded to my email with the standard "It is being investigated" So am I supposed to just accept the harassment until such time as Old mutual decides to investigate. Has Old Mutual seen the True caller reviews? This a trend and doesn't reflect well on the company / brand.
159 replies
35 months ago
FOREX NOT LOADED ON CASH PASSPORT / PATHETIC FOREX SERVICE
Forex that was paid for is not loaded on the cash passport! I paid for forex on 25 May for collection at the nominated branch on 29 May. The money went off my account immediately. I arrive at the branch and the staff was CONFUSED. No one knew if they the forex teller was even at work. One forex teller was doing the paper work and the other kept talking nonsense to me - she added no value what so ever and was down right annoying. She repeatedly told me that O I am "lucky" I ordered forex online. What does luck have to do with my PAYING for the forex? Knowing the pathetic level of service I asked if the forex was loaded on the card the annoying woman told me that it will be loaded by the next day so it would be loaded by 30 May. It is now 2 June and there's nothing. Why is this no my problem to chase up when I already paid for it? Had I not checked, how do you expect me to pay when I am out of SA? While at the branch I contacted the secure chat agent via the FNB app and was told to call the forex desk. What level of IQ does one need to have to tell the client to call the forex help desk when the client is at the branch? What is the point of bieng in a branch if I still need to call someone? I asked that agent, Mandisa to escalate this. Guess what - it wasn't escalated. I just chatted to Shale who is just as useless. So PLEASE explain to me what is the point of these agents if they all DONT have the skills to resolve the query? Every agent that I spoke to about forex was not helpful. I get a standard response. This is not the first time that the incompetence showed. You own manager admitted in writing that the staff is not week trained. And here we are over a year later and there's still incompetence. Provide details regarding what service I am paying for. Don't direct me to the pricing guide as I am fami**** with that - what I require is confirmation of me having access to "an elite team of bankers" - thats a lie! When opening the account I was promised great service, that has yet to be seen. Now I need to wait for Monday for someone to decide to wake up and load the forex on the cash passport. What happens if I am out of the country with no access to a telephone and now over a week later, the forex s not loaded on the card. Are you seeing the trend of pathetic service yet when I have to pay for something , there's no issue with the payment. SOMEONE NEEDS TO LOAD THE PAYMENT ASAP. I CHECKED ONLINE BANKING AND THERE'S NO CURRENCY / BALANCE SHOWING.
53 replies
38 months ago
Shut the restaurant down / stop stealing R70 and lying about the market day
False advertising for a Market in 5 Mar 2023. There were less than 10 stalls and they sold things that wasn't worth buying or looking at. The place was morbid - you could feel the boredom as soon as your R70 ticket was scanned and you entered. The few stalls were strategically places at the entrance and on a winding path to camouflage the fact that the market was a failure (more like a disaster). The HONEST thing to do would've been to advertise that there were few stalls or cancel the event It as a waste of R70, in fact it is paramount to robbery! The restaurant should be shut down. They don't tell you that they don't have stock of certain foods until after you order and receive your drinks. Each time the waiter passed by he stopped to tell us what was the latest item they didn't have stock. It was easier to count the items they had stock of on one hand! Apart from stealing R70pp, people had to starve! PATHETIC
0 replies
39 months ago
Pathetic customer service for mecer inverter
Took the Mecer inverter to Mustek in Midrand on 5 Jan for assessment and a quote. The inverter is only about 2 years old and all of a sudden it stopped working. I have been trying to call the services department but the phone just rings, I tried to call sales etc. Its a miracle if someone picks up the call. I eventually got through to the receptionist, she said that it is in the queue. No confirmation as to when they will assess it and definitely no indication how long the repairs will take. When asked when I can expect the quote and feedback for the assessment, the response was that she cant say and they have inverters from Nov 2022 in the queue. Is this product defective for there to be so many inverters in for repairs? How can they just ignore customers and not provide any update? There's radio silence from them and when you try to call them, no one answers. Is this their standard level of service???? Can someone provide a status update and when I can expect the feedback on the assessment. What is the point of buying an inverter if I cant use it??????
0 replies
39 months ago
Pathetic customer service from Mustek (Mecer)
Took the Mecer inverter to Mustek in Midrand on 5 Jan for assessment and a quote. The inverter is only about 2 years old and all of a sudden it stopped working. I have been trying to call the services department but the phone just rings, I tried to call sales etc. Its a miracle if someone picks up the call. I eventually got through to the receptionist, she said that it is in the queue. No confirmation as to when they will assess it and definitely no indication how long the repairs will take. When asked when I can expect the quote and feedback for the assessment, the response was that she cant say and they have inverters from Nov 2022 in the queue. Is this product defective for there to be so many inverters in for repairs? How can they just ignore customers and not provide any update? There's radio silence from them and when you try to call them, no one answers. Is this their standard level of service???? Can someone provide a status update and when I can expect the feedback on the assessment. What is the point of buying an inverter if I cant use it??????
0 replies
44 months ago
ARENA COMMITTED FRAUD AND STOLE MONEY
Paid for a subscription for print and online for Aug 2022. Print was NEVER delivered despite numerous follow ups. Call centre agents don't do their job and lie that they will resolve and revert. Emails to the help desk are ignored, follow ups are also ignored, The refund has still not been processed. After there was confirmation on email in Aug 22 stating that the subscription was cancelled R86 was STOLEN from the account. You did not have authorization to debit the account in Sep 22 as the subscription was cancelled. You therefore committed FRAUD. The profile page does not allow any access to delete the bank account details so you just keep stealing??????? The level of service remains pathetic! REFUND ME THE MONEY YOU STOLE!
0 replies
51 months ago
FRAUD / INTERNAL FRAUD AT FNB
FRAUD ON VIRTUAL CREDIT CARD Secure chat banker, Lavern does not read messages and does not respond other telling me to all fraud. My questions were in charges itself i.e. VISA PROVISIONING SERV. I have the virtual card for a year and have never received that charge. The charge is R0.00 but the fact remains that some processed a charge and now knows that it is a valid charge. I called fraud on 087 312 5910 - not operational on weekends. I called 087 575 944 and was told that they cant assist. I have a reference number for that call. I told the agent that I cancelled the virtual card and asked if that is the correct step / action to take. she confirmed. Note, still no help from this agent. I had to think for your staff and cancel that virtual. Neither Lavern nor this lady exercised common sense to say cancel the card. The level of expertise shines though! I go back to the chat and Lavern then changes his mind with the fraud dept telephone number he provided and tells me to call 087 736 9250 and they will definitely help. The automated voice keeps asking for cell number and when I input the number linked to my account, it cannot link the number to my account so again I am asked for a number. This goes in circles. Should I just stay on the call indefinitely and keep inputting the number? I messaged Lavern again to tell him the aforesaid, he then tells me that digital banking will be able to link my number to my account. WHY IS MY NUMBER NOT LINKED TO TMY ACCOUNTS IN THE FIRST PLACE? WHO'S NUMBER IS LINKED TO MY ACCOUNT? Lavern also tells me that I could be receiving messages for another client! WHY IS MY NUMBER LINKED TO ANOTHER CLIENT'S ACCOUNT. This seems to be internal fraud. RESPOND ON EMAIL (NO CALLS!!!!!!) WITH DETAILED RESPONSES AND SOLVE THIS ISSUE. I APPLIED COMMON SENSE AND CANCELLED THE CARD, ANY FRAUD ON THIS ACCOUNT WILL BE FNB TO SORT OUT. How to you have an experienced team of banker who are so incompetent? I contacted them around 08h20 - were they sleeping / still sleeping at 09h29 or is is just incompetence? I eagerly await your email with the lies and excuses.
159 replies
54 months ago
PATHETIC SERVICE: LINE IS DEAD AND TELKOM IS NOT ADDRESSING THE ISSUE
The fixed line has been dead from 14 November 2021. Fault logged on Wednesday 17 November 2021. To date nothing has been done. The only communication was to download the open serve app. What is the point of downloading he app when we are not open serve customers, the problem is with the fixed line and the request was for sms updates. A telkom technician was working in the area and said that he was working on he open serve line and then he fixed line goes dead. Why??? So, the payment is up to date and we are paying for a line bu cannot use it. On what tlevel does this make sense? Can someone competent work on this ASAP????????
53 replies
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5 Star
1 (5.555555555555555%)
4 Star
0 (0%)
3 Star
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1 Star
17 (94.44444444444444%)