ES
Eric S
Active since Mar 2012
9
Reviews
0
Industries
Reviews
9 reviews75 months ago
Unwanted wasp subscription
I've been subscribed to a wasp called reycreo_monthly without my permission for R9/mth Just received the confirmation email. I'm fairly certain this behaviour is illegal, and MTN is complicit by allowing this to occur Please refund me my airtime and fix your systems to prevent this from occuring. It's clear that this is happening to many people.
2 replies
89 months ago
poor installs and services. Don't work with them.
Really really bad workmanship. Botched the installation, and we're still trying to get it fixed 6 months later. Technician came in and just shook the unit from side to side and called it a day. They also don't do proper servicing, they just clean out the filters and even if you ask them to check the gas, they refuse. Despite it costing R500 per unit for maintenance. For them to just clean off the filters. Had to call them back 3 times to get our units gassed up. Now we're in a situation where we have to call another company to come fix their poor job because it's almost time to do the bi annual maintenance as required for warranty and they've cancelled on us twice, and showed up too late when we had to turn them away, and now rescheduled for almost 2 weeks from now when the warranty service period might have lapsed, rendering the warranty null and void. and this is while we're still just trying to get the mistakes made in installation fixed. It's just not worth working with these guys, they're terrible.
0 replies
94 months ago
Domino's pizza call centre is ruining business for the store owners.
We ordered 2 pizzas tonight through the newly implemented call centre as well as some accompanying items. This was at 19:19 The pizzas were delivered at 19:48 When we realised one of the pizzas was incorrect after delivery we phoned again to correct the issue at 20:10. We were told they would phone us back and that they were going to check with the store. At 20:18 we we're phoned back by Siphiwe. We were told that they were preparing the replacement pizza. We waited until 20:47 when we phoned again expecting the pizza to be delivered but it still hadn't been. We explained again and we were told that the pizza was being made at the time and would arrive in the next 20 minutes. At this point we declined and told them to come fetch the pizza and return our funds as we had been waiting too long already considering the pizzas usually take roughly 20 minutes to make and deliver. The person on the phone then said they would get a manager and that we must hold, but they hung up the phone. We phoned back immediately and insisted that we wanted the incorrect pizza collected and to be refunded. The person on the line insisted that they were making the new pizza and that it was ready to leave the store. At this point we asked to speak to manager and was told he was phone. We asked that he phone us back as soon as he was off the phone. At 21:03 Siphiwe phoned back and said that the driver from the store had been in an accident and that's why they were having issues with the delivery and that he would call the store and try sort it out. At this point we we're tired of waiting and took the incorrect pizza back to the store. We spoke with Chris from the store and all the employees who were shocked and confused as the drivers were fine and there had been no accident. Also no order for the replacement pizza had been sent to them The manager there Chris was very helpful, polite and understanding. Even though this wasn't their fault they had tried to remedy the situation. At 21:19 we phoned the call centre again when we informed them that we we're at the store. They then offered to call back on the land line at the store. They spoke with Chris on the phone for a few minutes, and the conversation seemed to go nowhere as it is not Domino's policy to give refunds and Chris was seemingly being told to do so on the phone. The person on the phone then asked to speak with me. The person on the phone was also named Siphiwe. I explained to him that the previous Siphiwe had phone and told me there was a motorcycle accident which was a lie and had told us an hour ago that the pizza was being prepared when the store did not receive such an order. We pointed out that they had lied to us a number of times regarding the issue. He said he no would speak to the other Siphiwe and try to find out what was happening. We left the incorrect pizza with the store, and Chris tried his best to remedy the situation and make amends, but we told him that we didn't feel it was his responsibility to do so as they hadn't made the mistake and shouldn't take a loss from it. We do feel however that the call centre is costing this store and perhaps others business by behaving unprofessionally and lying about matters regarding customer orders. We also don't feel that the call centre is necessary or functional as we have never had an issue with this store in the last year of using them phoning them directly. And our first encounter with this call centre was a disaster. It was also confirmed by the manager who checked the phone recordings that the order was taken down incorrectly later. We feel we are entitled to a refund from corporate/head office as we are out a hundred bucks, returned the incorrect pizza, and never received a replacement and have wasted way too much time dealing with this matter when the system of phoning the store worked great before. We commend the store and it's staff for professionalism and empathy in this matter. They've always done great. However this call centre is clearly going to tarnish their reputation and lose them money. Get rid of it. The order was no234
3 replies
101 months ago
Metrofibre unusable for weeks now
Our fibre connection has had dns connection problems, regular timeouts, horrible speeds etc. for weeks now. It has been utterly unusable during this time. Even metrofibres phones are offline at this time. There is no means of even contacting their support about the horrific quality of service currently being sold.
0 replies
106 months ago
30 day cancellation policy extremely exploitative
This 30 day cancellation policy is highly exploitative as circumstances can change and making users pay for a whole month of service that they cannot use is absurd, especially in the case that service has only been active for less than a week. Will be sure to inform others that vox policies are as exploitative as this.
5 replies
106 months ago
30 day cancellation policy is extremely exploitative
Forcing people to pay an extra month for a service they can't use when circumstances change is utterly exploitative. The service was terrible to begin with, and now we have to pay for an extra unnecessary month of it. Shame on you webafrica
1 reply
106 months ago
Rude, incompetent, changed address for no reason
Dawn Wing support is incredibly rude, and they changed the address on the way bill for no reason and went off to completely the wrong place. When we tried to explain their mistake to them the lady Cindy hung up on us and seemingly stormed out as she was no longer at her desk when we phoned back. Really unprofessional and at more than double the price of good courrier companies. Will never use dawn wing again. 2 stars only because they've arranged to deliver after hours, but the poor attitude, service and pricing cannot be looked past.
1 reply
128 months ago
Afrihost support, what happened to you?
After reporting to Afrihost that I have a line problem, which is causing my line to disconnect 10+ times a day randomly, as well as when I pick up/put down the phone, when there's rain and that the line is syncing at weird changing speeds like 2571, or 3064 or 891 kbps etc. AND that there's crackling on the line clearly showing there is an issue on the line, several Afrihost employees refused to log a fault for me.<br> <br> After 5 days of asking them to do it, I got fed up and told them I'd logged the fault myself and that I wanted the issue escalated to complaints because I'd felt they were completely ignoring the things I'd been telling them, they reported the fault.<br> <br> So there is a possibility of the extra fault causing a charge for me now.<br> <br> What happened to Afrihost support? You guys used to be great, now you're a nightmare.
1 reply
136 months ago
MTN selling personal information to spammers
Seriously guys, I pay to use your service and you pull this nonsense?<br> <br> Why should I prefer your service over another if you'll sell my information to spam advertisers across the country?<br> <br>
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (33.333333333333336%)
1 Star
6 (66.66666666666667%)