DC
Deslan C
Active since Apr 2012
37
Reviews
0
Industries
Reviews
37 reviews85 months ago
Sunninghill and Wendy are driving your name through the mud!
I went for an eye test in December and also ordered new glasses. Once I received them, I was asked to pay the copayment / shortfall, which I did. 2 months later I went to collect my trial contact lenses, where I was not asked to pay any further money. A month later I get a rude and threatening email from Wendy, saying that they will hand me over to lawyers. I asked her for proof of previous requests for outstanding money, quotations and invoices showing how much I owe and an explanation as to why this was not requested previously. She responded with rude and condescending emails basically saying that I am stupid and I need to pay the money before she hands me over to lawyers. Dear Specsavers: this branch is obviously poorly managed, Wendy is tarnishing your name further I cannot even imagine what her people s****s are like to customers in your branch and it is clear that I do not owe you guys a cent. Wendy even admitted that their paper work is not in order and she did not send me previous emails yet she sent a rude final demand. I would like the head office to please set this useless branch in order and also get Wendy to call me to apologize for wasting my time - I had to sift through previous emails and quotations to give her a breakdown as to why I do not owe the claimed amount.
112 replies
91 months ago
Makro lies about their prices to make sure that you spend money online with them
I placed an order for a birthday gift on Saturday, all set to receive it by Thursday. Makro then send an email on Tuesday saying that they made a mistake with the pricing, pulled out some BS statement from the CPA, and said that my order will be cancelled and they will send a voucher within 24 hours. I did not receive a voucher. And I do not want a credit of my money into my Makro account! I want the product that I ordered. This is really poor service, and I did send an email to their customer support team and have not received a response. Why would I want Makro credit when I will face the same situation - you cancel an order 48 hours before delivery and say "oops we made a mistake". Please just give me my product!
105 replies
95 months ago
Poor service and empty promises from management
Gave my watch in for repairs last month at Fossil Mall of Africa. The ETA on my slip says 29th May. I called to follow up after this date and was told that it should be ready the following week. After not getting a call I called again and spoke to the manager Joanna. She said it usually takes 6 weeks. I asked to please give me a follow up call the following week and she has not. Why do your slips have a ETA date if you cannot honor it nor have the common decency to give your customers a courtesy call even when you promise to? In my household we have 3 Fossil watches, a bag and wallet. Happy to say that I'll never buy another product due to your pathetic service. Please can this escalate to an area manager!
53 replies
98 months ago
Please can I get fibre
I have been waiting for over 10 months for someone to contact me to set a date to install my fibre. I have used 2 service providers to get this done, but it seems Vumatel are doing well and don't need more business.
53 replies
98 months ago
Do yourself a favour and use a professional
They ruined our wedding. We were promised 2 photographers, but only got one. He showed up in a shorts and t-shirt! Did no editing to our photos - we received it 2 days after the wedding. We chose an unlimited package, received 200 photos for 6 hours but there was only 2 good ones. Zero natural photos. He gave us pictures with my head cut off, head shining, water bottles in the background. They bragged about how good they were with the elephants at Askari lodge, but he aggravated them and was making it worse - the elephants then sprayed mud on us, on our wedding day! He sat down and rested during opportunities to take photos and even interrupted alot of it by asking us to pose for photos that would have been better with natural shots. There was asymmetry in the group pictures when he told us where to stand. Poor lighting too. But guaranteed they did no editing on our photos and he insists that he was happy with his work
0 replies
98 months ago
Don't bother with their fibre deals
I was promised fibre within 14 days. I was even told to cancel another contract that I had taken and was waiting for Vumatel to contact me. Vodacom committed to take ownership of this and drive it with Vumatel. It has been 21 days and still no feedback. To make it worse, Thuli does not answer my calls. As usual, pathetic follow up service from Vodacom - you did not close the deal until I have my fibre installed!!!
158 replies
100 months ago
"Team" of prestige bankers. They don't even respond
Due to the pathetic service from prestige banking I will be closing my standard bank account. But I want to downgrade it until I have transferred all my debits etc. Why pay your ridiculously high fees for non existent service? It's a simple request please have the decency to respond to my email
105 replies
102 months ago
Lie to make the sale and then cannot deliver
We were told that we will have our bed delivered before 3rd December, so we made payment for our bed instead of going with another company. After making payment Solly stopped replying to emails and did not acknowledge receipt of our money. He then called to tell us that the stock will arrive at the end of next week, and proceeded to call my wife a liar. He refused to let me speak to the manager, saying that she will call me back but she has not.
53 replies
104 months ago
System is conveniently offline when you need to use your free voucher
On the discovery app, we get free drinks each week if you meet your vitality rewards target. But more than three times in the past month I have had experiences where either the app had an error and could not give me my code, or the shell garage told me that the system is offline. Is this just a trick to make us buy the drinks and have our vouchers expire?
0 replies
104 months ago
Shell garage in Rooihuiskraal never has stock
Every other cafe I go to has the mini slab chocolates that they give customers when they purchase a drink. How come this Vida has not had it for the past year?
0 replies
Review Distribution
5 Star
6 (16.216216216216218%)
4 Star
0 (0%)
3 Star
1 (2.7027027027027026%)
2 Star
12 (32.432432432432435%)
1 Star
18 (48.648648648648646%)