MJ
MJ J
Active since May 2012
13
Reviews
0
Industries
Reviews
13 reviews2 months ago
Unacceptable Claim Handling, Wasted Time & Unfair Rejection
I am extremely dissatisfied with the way my claim has been handled from start to finish. To begin with, I have had to repeatedly follow up myself just to receive feedback. There has been no proactive communication, and once again today I had to chase for an update. After following up, I received a call from Anthony, the assessor who attended my property. When he came out, I explained the entire situation in detail. The gates were removed as part of necessary renovations. I had no choice but to remove them during the renovation process. He personally inspected the property and saw the setup, including where doors were replaced and where work had been done. Despite this, the claim has now been declined on the basis that it is “not covered under theft.” What makes this even more unacceptable is that Anthony instructed me to obtain quotations for the replacement of the gates. I took time off work, arranged for service providers to come out, had measurements taken, and submitted the required quotes to him as requested. If there was never going to be a reasonable chance of the claim being approved, why was I instructed to go through this entire process? Why was I asked to invest further time, effort, and inconvenience if the outcome had already effectively been decided? I feel that my time has been completely disregarded and wasted. The handling of this matter reflects poor communication, poor claim management, and a lack of transparency. I am formally requesting: 1. Immediate escalation of this matter to a senior claims manager. 2. A detailed written explanation of the rejection, specifically addressing the renovation context that was fully disclosed during the assessment. 3. Clarification as to why I was instructed to obtain quotations if the claim was not going to be considered. 4. A full reassessment of the claim based on all facts provided. This experience has been extremely frustrating and disappointing!
165 replies
2 months ago
Product Not Fit for Purpose
I am writing to formally escalate a complaint regarding a Lenovo IdeaPad 1 (Intel Celeron N4500, 8GB RAM, 256GB SSD) purchased from Fourways Mall store in June last year for approximately R6,000. Since purchase, the laptop has consistently performed extremely poorly. It lags significantly, takes an excessive amount of time to open basic applications, and struggles to load standard website .The device is used only for light tasks, including Outlook, Microsoft Teams, and general web browsing. There are no heavy programs installed. I returned the laptop to the store on the 12th Feb where it was factory reset. Unfortunately, the performance issues persist. The explanation provided to me was that it is a “low-spec” or “entry-level” device. While I understand it is not a high-performance machine, entry-level does not mean unusable. A laptop with 8GB RAM and SSD storage should reasonably be able to perform basic productivity and browsing functions without freezing or taking excessive time to open applications. Under the Consumer Protection Act, goods must be of good quality, in good working order, reasonably suitable for their intended purpose, and durable for a reasonable period. A laptop that cannot reliably perform basic functions for a school-going child raises serious concerns regarding fitness for purpose and reasonable durability. Given that the device has already been reset and the issue persists, I do not believe a further assessment period is reasonable. I am therefore formally requesting a full refund of the purchase price, as the laptop is not fit for purpose!!!
0 replies
3 months ago
Discovery Insure Sensor – Unfair Deductions and Extremely Frustrating Experience
I am extremely frustrated with the Discovery driving sensor and regret ever agreeing to install it. Today alone, I lost 16 driving points for alleged “cell phone activity.” I made a call while stationary in a parking lot, and once I started driving the call was connected via Bluetooth, completely hands-free. Despite this, the sensor still penalised me. On another occasion, my son was seated in the back playing a game on my phone, while the phone was not in my hands at all, yet I was again penalised for cell phone usage. This clearly shows how inaccurate and flawed this device is, as it cannot distinguish between the driver actually using the phone and a passenger using it. To make matters worse, the sensor frequently flags hard braking, even in situations where braking is unavoidable and necessary for safety. Recently, I was penalised for hard braking when an Uber bike skipped a four-way stop, forcing me to brake suddenly to avoid an accident. Penalising defensive driving in dangerous situations is not only unfair, but completely illogical. I am extremely frustrated with the Discovery driving sensor and regret ever agreeing to install it. Today alone, I lost 16 driving points for alleged “cell phone activity.” I made a call while stationary in a parking lot, and once I started driving the call was connected via Bluetooth, completely hands-free. Despite this, the sensor still penalised me. On another occasion, my son was seated in the back playing a game on my phone, while the phone was not in my hands at all, yet I was again penalised for cell phone usage. This clearly shows how inaccurate and flawed this device is, as it cannot distinguish between the driver actually using the phone and a passenger using it. To make matters worse, the sensor frequently flags hard braking, even in situations where braking is unavoidable and necessary for safety. Recently, I was penalised for hard braking when an Uber bike skipped a four-way stop, forcing me to brake suddenly to avoid an accident. Penalising defensive driving in dangerous situations is not only unfair, but completely illogical. Instead of encouraging safer driving, this device creates constant anxiety and irritation. It feels as though I am being punished for situations beyond my control and for technology that simply does not work accurately. The sensor is extremely annoying, unreliable, and unfair, and I genuinely regret installing it. I expected a system that rewards responsible driving, not one that continuously deducts points based on incorrect assumptions and unavoidable real-world scenarios. I hope Discovery seriously reviews the accuracy and fairness of this device, as the current experience is deeply disappointing Instead of encouraging safer driving, this device creates constant anxiety and irritation. It feels as though I am being punished for situations beyond my control and for technology that simply does not work accurately. The sensor is extremely annoying, unreliable, and unfair, and I genuinely regret installing it. I expected a system that rewards responsible driving, not one that continuously deducts points based on incorrect assumptions and unavoidable real-world scenarios. I hope Discovery seriously reviews the accuracy and fairness of this device, as the current experience is deeply disappointing
224 replies
7 months ago
Terrible Service – No Assistance at All
I visited Bathroom Bazaar Strydom Park today to shop for bathroom accessories for two bathrooms. I spent about 20 minutes in the store, which was practically empty (only myself and one other couple). Despite three or four salespeople standing around – one on the phone, another drinking coffee – not a single person bothered to approach me or offer assistance. This level of customer service is unacceptable. If customers are ignored when they actually want to spend money, it says everything about how little the store values them. Very disappointing experience!!
0 replies
8 months ago
Defective Aluminium Stack Door
I purchased an aluminium stack door from your Fourways store for R14,000. It was the last one available, and since I am in the middle of renovations, I believed I was fortunate to find it. Instead, I have been sold a defective reject. The problems are unacceptable: • The box contained no keys, handles, or accessories. • The lock cylinder was jammed and had to be broken out, forcing me to return to the store and spend an additional R370. • The locking mechanism does not align with the designated hole, making the door impossible to use. This is not a minor fault — it is a clear case of a faulty product being sold at full price. I did not pay R14,000 for s**** metal. I demand an immediate solution: either a full refund or a replacement with a properly inspected, quality-checked door. I also expect to be compensated for the additional expense and inconvenience caused by your negligence. If this matter is not resolved urgently, I will have no choice but to escalate it further, including lodging a formal complaint with the Consumer Protection Ombudsman
56 replies
18 months ago
Wanting to debit my account 5 days before payday without my authority!!!
Received a sms from Nedbank on Friday stating " streamline your finances with ease, your personal loan monthly debit order date is not aligned to your salary date so we are changing it to the 20th Nov to match your salary date, call us on 0861100033 before 14th Nov" I have no idea where you got this information from as you have successfully been debiting my account the end of the month when I get paid! Who told anyone at Nedbank I get paid on the 20th? What's even more frustrating, I call the number and was told this is the incorrect number, I was then transferred to 3 other ppl and none of them assisted. Imagine my frustration trying to get something sorted that Nedbank took upon themselves! Trying to sort out a non-existent problem and wasting my time and increasing my cell phone bill on utter *******!!! this entire exercise is pointless! Do better!!! and leave my debit order as is! i will not waste my time trying to call anyone at Nedbank to solve this nonsense!
0 replies
18 months ago
PATHETIC CUSTOMER SERVICE - DO BETTER DISCOVERY!!!!!!
I have been a client for only 3 months, and I want to cancel my medical aid and find another provider due to the pathetic service from your Vitality team. Not a single person wants to take responsibility or assist, I called on Monday, spoke to no less than 5 people and they keep pushing me from one department to another. The lady that assisted me with getting onto the medical aid got her sale and then fell of the face of the earth! doesn't respond to mails or anything. They give you 3 months free vitality then expect that you must just remember to CALL them if you don't want to take it up! They debited by account with R439 for a service I don't want! I never used it during the free trial. I was told by Anieta she is unable to refund as the vitality team needs to change some or other date, after sitting through the lengthy process of getting verified I spoke to Anneliesa who told me to hold then proceeds to put me through to Anieta after I told her Anieta can't assist and asked me to call the Vitality team. I WANT MY MONEY BACK! I AM NOT PAYING FOR A SERVICE I DONT WANT OR NEVER USED
106 replies
36 months ago
Agents lies has me waiting 4 days already! Rather deal with experienced staff!
My bed was collected on the 9th May due to water damage. The lady I was dealing with BANELE MSIZA was professional and gave the impression that she was understanding to my situation when I explained that I would like to purchase a bed on Saturday as I have been sleeping on my sofa since Tuesday. When we spoke to Thursday, while on the line she advised me that she has done the transfer and I will be settled within 48 hours. Its 4 days later and still no money has been paid in order for me to replace the bed. This means that due to my working hours, I am going to be on a sofa, in my cold lounge for another 5 nights. It's just the lie that she had done the EFT that disgust me, I have always had exceptional service from Momentum until now. I would like an explanation. It can never take this long for funds to clear.
53 replies
80 months ago
Unprofessional make up assistant
I will never attempt to use Foschini Forest Hill City mall again. I urgently needed foundation and love Smashbox. They are the closest store that supplies the brand. When i arrived I was told to come back in an hour as the consultant was on lunch and nobody else can assist. I then came back an hour to later and a lady dressed in a white coat was there. I told her that I need assistance with smashbox and she offered to help. I was really exited to see a new range of foundations but was promptly told that they don’t have testers and if I take it then I will have to keep it. How do you take a bottle of foundation which cost that much without tearing it? She then gave me some other tester and when I tried it it completely does not match my skin at all!! Please train some professionals!!!!! Your service is unacceptable and pathetic
0 replies
98 months ago
Holiday ruined by lies!
On the 22nd March. We booked a holiday with Nadir Singh from your Centurion Lake Branch. We took along our passports, my boyfriends passport expires in 5 months, we asked Nadir over and over if it’s fine for us to travel, he assured us it was fine. We made the payment and all was in order for our trip. We then got to the airport as scheduled on the 3rd April for an anticipated trip to Bali. My boyfriend was then told at check in that he could not travel because his passport has to be expiring in 6 months or more. We then called Nadir Singh from the airport and his response was “ try and see if you can’t pay a bribe”. We then just knew that we have been scammed by Flight Centre and left the airport. When we arrived at the flight center office in centurion, Nadir had the audacity to lie infront of his manager and then says that it’s our responsibility to have documents in order. We asked him! A “ travel expert” and if he said it would be an issue we would have gotten a new passport before our trip. Lebogang, the manager told us to come back later that afternoon as he will be at the store until 17:30. When we arrived at 16:00, he was not in. We then sat with Liezel who said he was in Fourways to fetch his car. When we tried calling him numerous times he sent an sms saying he is in a meeting and called back 3 hours later. Liezel told us when you get to the airport in these cases it’s the “ luck of the draw” what absolute garbage!!! Neither Nadir or Liezel have any clue about travel whatsoever, they both bragged about how they booked a holiday for a client on an expired passport at some stage. This was then referred to Emily at customer care who said she would call me back before COB. Instead, I received a long 2 page email from her saying that we are liable for cost. I called her and her response is that since Nadir said it verbally they have no choice but to not give us a refund. How is his even possible? If we had received the correct information from the start from Nadir Singh we would be in Bali right now. We paid R680 for the gautrain to the airport, had paid for insurance etc which all was complete waste of money. Emily refused to give us a more senior persons number and said if this goes to the CEO, he will refer it back to customer care. Flight Centre is a company that is only in this to scam people so the agents can some pennies Home at the end of the month.
53 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (15.384615384615385%)
1 Star
10 (76.92307692307692%)