SB
Sadika B
Active since Jun 2012
12
Reviews
0
Industries
Reviews
12 reviews53 months ago
Price discrepancy and poor attitude
I noted a discrepancy on the prices of identical items. I was told by the shop assistant that it will be resolved at the till. When I got to the till they were extremely unhelpful and had a bad attitude. I asked for the manager and my request was ignored. When I checked the price of the item online it was clear that the one item was incorrectly priced. This was even presented to the shop assistant. To further validate that this was an issue I have obtained pictures of the online pricing as well as the price on each of the items. It is shocking how they could not see the issue nor were willing to resolve it.
0 replies
53 months ago
Brush strands found in focaccia
I purchased a cheesy garlic focaccia which had a large umber of plastic strands under the cheese. They seem to have been from a brush that was used on the focaccia. When it was reported there wasn't even an apology. I have taken pictures of the strands that was found on the focaccia. Further to that, when I used to purchase this previously it was the size of a large. In recent times it has been reduced to a medium. The quality and value for money seems to be diminishing.
0 replies
55 months ago
Poor Quality and Service
Poor quality of meal at Nando's Sandton City Item was not prepared as per request. Ordered a veggie burger meal without mayo. When the meal arrived it had mayo and the burger was falling apart. When the order was corrected less chips was brought back with the order, looked as though the chips were removed (probably the chips monster got a hold of it). The chips were half and quarter pieces. Chips were also old. Even the manager mentioned the chips looked old. Food was cold. The potato wedges were very oily, looked brown as though it was fried in really old oil and tasting bad. The garlic roll had very little butter and was dry. Then I get a call a few days later saying they will give me a free dessert. I find that quite lame. It is not about a free dessert it is about acknowledging that the quality and service are both not up to scratch. A free dessert!!! Really Nando's?! Picture available upon request.
53 replies
59 months ago
Incompetent / Poor Service
I have endless problems in resolving a matter regarding my RA. Every time a consultant is spoken to, there is a different version. My issue has been persisting since March 2021. In addition, they marked my plan as paid up when it was not even an instruction from my side and then charge transaction fees. Really poor service. It also seems like no one knows what is going on. How hard can a single transaction be???
53 replies
80 months ago
Disgusted - Rude and Arrogant staff
I was a unfortunate customer at the Monte Casino branch of Candylious this Sunday. During my visit the staff were extremely rude and arrogant. I purchased an Ice Blast. On first tasting my Ice Blast I noticed that it did not taste like usual as I am a regular customer. I immediately informed the staff. They were extremely rude and refused to help me. When I asked for the manager I was informed that the manager is not there and they don’t have the number for the manager. They refused to refund me or give me another Ice Blast. They ignored my requests and told me they will not waste the product I must drink the one I was given. Absolutely disgusting behavior from a rude bunch of people who do not know how to treat customers. Disgusting!!!
0 replies
83 months ago
Poor service and quality of food
Poor service and quality of food I visited the branch at Monte Casino. The food was burnt and the service was really bad. We had to wait over 20 minutes for garlic rolls while the rest of our food went cold. When the rolls arrived they were burnt. The halloumi was absolutely thin slices which were also burnt and gone hard due to being so thin and grilled. The chicken was dry and sauce-less. There was no urgency to rectify the mistakes. The outlet was not even busy so that we could consider the fact that there were a lot of customers and hence the mess up with the order. I have pictures as well as the receipt depicting the quality provided.
75 replies
88 months ago
Poor Quality of Hisense Fridge
I purchased a Hisense fridge from Makro. Within a space of just over six months the computer board on the fridge no longer operated. I had to make a number of calls and visits to the store before I was assisted. I was then sent a service agent to assist with investigating the issue. The service agent informed me of the issue and mentioned that it would take anything between 3 days and 2 weeks to obtain the necessary parts to repair the fridge. By this time a large amount of my stock in my fridge had perished. The fridge was repaired approximately 3 days after it was assessed. I was promised to be sent a form that I could populate with the losses I incurred during this time. I was informed by the service agent and at Makro that I would be reimbursed for my groceries that had perished during this time. I reached out to both Hisense and Makro to start this process. I was then informed that they (Hisense and Makro) are not responsible to reimburse me. I find this deceptive and really disgusting behavior. Post being repaired the fridge is once again not operating as intended. This is disappointing. The brand has displayed a number of issues and the supplier is not accommodating in resolving the issues as a matter of urgency. Clearly they have no consideration to live up to commitments made.
0 replies
88 months ago
Poor Service Makro Woodmead
I purchased a fridge from Makro. Within a space of just over six months the computer board on the fridge no longer operated. I had to make a number of calls and visits to the store before I was assisted. I was then sent a service agent to assist with investigating the issue. The service agent informed me of the issue and mentioned that it would take anything between 3 days and 2 weeks to obtain the necessary parts to repair the fridge. By this time a large amount of my stock in my fridge had perished. I was informed by the service agent and at Makro that I would be reimbursed for my groceries that had perished during this time. I reached out to both the supplier of the fridge and Makro to start this process. I was then informed that they are not responsible to reimburse me. I find this deceptive and really disgusting behavior. I am a regular shopper at Makro, spending a minimum of R6000 on any given visit. Clearly they have no consideration to live up to commitments made.
105 replies
111 months ago
Disgusting Customer Service
<p>I took my car in for a windscreen chip repair. The damage caused to windscreen post the repair was worse than the damage by the stone. I went back to branch and had the damage viewed by the manager. I was told that they did not cause the damage. I then called head office who conference called the manager of the branch in. Again he denied the damage was caused by them. I was then told that a technical specialist will arrange to meet with me to analyse the damage. To date I have received no call to arrange a time to inspect this damage. Most repulsive service ever. They also refuse to take accountability for the damage as there are large scratches around where the chip was and further damage above the chip. I would definitely not recommend their services to anyone. Its now over a week and no action has been taken. It is poor service like that that leads customers to never want to deal with such service providers again!!! You can be guaranteed that I will NEVER recommend your services to anyone as well as that I will never use your services again!</p>
56 replies
120 months ago
Poor service Poor customer retention
<p>I made numerous attempts enquiring about my premium increase. Each time i was given different answers even though I put forth my points of concern. It is sad to note that clients are not taken seriously nor are their concerns. I was a loyal client, however it looks like a move is essential. </p>
106 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (16.666666666666668%)
1 Star
10 (83.33333333333333%)