DM
Dharmeeth M
Active since Jun 2012
8
Reviews
0
Industries
Reviews
8 reviews17 months ago
Benmore Gardens - Terrible service with impossible call routing
I purchased a meal for a corporate lunch. The meal was order at 12:20 with a stipulated delivery time of 15:15. The order finally arrives at 16:15. It's virtually impossible to navigate through the call center as their attempts to connect me to the store failed 7 times. They provided me with 2 different options to contact the store as one advisor said use option 2 and one said use option 3. Only one advisor advised that they will get the store to call but they store just says they don't know why the order is late. Food arrives an hour late and lunch was ruined as a sit down lunch and discussion turned out to a 10 minute dash to serve lunch before the close of business and the Sandton rush. Food was cold, and due to the poor service and delays 70% of the food was wasted. After speaking to the store manageress she advised that she cannot assist as she just came into her shift and that she will speak to the owner and get back to me to no avail after days. How do we fix this as I wasted R3150.00 from a premium service provider who lacks follow through and empathy when they are failing their consumers
0 replies
28 months ago
PATHETIC SERVICE MTN CORNUBIA
Pathetic Service by MTN Cornubia. I signed up for a Black Friday deal and to date the promotional offer hasn't been updated on my profile. No one answers the Cornubia store number and the servicing agent says that this mistake has affected numerous users and their operational manager is aware of the issue. How is MTN rectifying their error? Why must the consumer bare the consequences of a business mistake? How do we escalate as the servicing agent doesn't want to provide us with guidance? It's now over 3 weeks and no resolution of this however it was raised week's ago?
0 replies
46 months ago
Lairs and Fraudsters
This is one of the worse companies to deal with. They took my money and have not completed my work. They reject your calls and fail to respond to emails
0 replies
77 months ago
Pathetic service by Edgar's
Pathetic service received from both the store and call center. I have been trying to exchange an online order for the last 2 weeks however the store doesn't want to accept the goods and the call center advises that I should go in store. I have completed a exchange telephonically with the call Centre who advised that my items will be arranged by the online team however no feedback for 2 weeks. I then called the call center to find out the progress on my exchange and I was advised to take it back to the store and the store declined to accept the stock. I called the call center again on the 28th of December at 13-40 and the lady terminates the call on me when I requested to speak to a manager. How does Edcon conduct business in this manner and their patrons are left to suffer.
122 replies
81 months ago
FORD EVADES WARRANTY PAYOUT
Ford worst warranty ever. Once again Ford doesn't honor their claim were they advise that their exterior trim is not covered by the Warranty and therefore the FADING/ DETERIORATION of it is due to negligence and not manufacturing defects. Sad part is my claim was for exactly that and FORD rejected my claim without even investigating. I need to ask Ford how can you reject a claim without investigating the matter but give feedback that its fading due to inferior / incorrect soap used to wash the vehicle. if this is true can ford prove this ?
0 replies
95 months ago
Poor Quality of Ferrero Roucher
I purchased 3 packs of Ferreros from Checkers Hyper Gateway a week ago. Once i opened the 1 pack the chocolates seem to be tasting different and the product seems to be stale as it doesn't have the taste that normally comes with, Could someone please assist me in exchanging these items so i can enjoy the exceptional taste of Ferrero and I can enjoy the goods which i purchased. Note: 2 packs are still sealed and 1 has been open with expiry dates months from now
0 replies
97 months ago
Telkom - NO HELP, NO SERVICE DELIVERY, JUST A WASTE OF TIME
Telkom services prove to be pathetic once again. Based on my last write up Telkom failed to have my ADSL connected within their SLA however to my amazement they were billing me on my second land line number. I lodged a formal dispute on the 12-03-2018 and the consultant Busisiwe advised that she has logged the query and can see that the reason why my services weren't working was because the line was suspended and that the technician only lifted the suspension on the 03-03-2018 and therefore she has requested a full refund. To date the following issues still persist: 1. I have been billed from November for services i didn't have access to 2. My dispute that was lodged still has no resolution 3. Benefits from the initial offer still has not been made available to me. ie: the promotion came with a wifi range extender, a sim card with data and a android media box which Telkom Phoenix and Gateway never had stock off therefore the only feedback i receive is keep trying and when we have stock we can give it to you. 4. i requested for my bills to be split however this still has no resolution Please can someone assist as my local Telkom (Phoenix Branch) is totally useless and they treat their customers very badly.
53 replies
102 months ago
Pathetic Service with an even worse call center
This company wants clients to join into contracts however there isn't any client services. I applied for uncapped ADSL a week ago and a technician was dispatched the my second house and not the house i requested for the line to be installed at. Good - Tech advised that he called up and realised that it was the wrong house therefore he asked me to call the call center and ask them to make the relevant changes. Bad - when i called the call center (10213)they advised everything on there side is correct however they cannot help me as i need to call (10210) as this is a technical fault. I then called 10210 and spoke to Goodwill where he promised me a call back at 12 on the 05/12/02017 however to date i still haven't received the follow up call. I then called the call center again 12013 and waited for an agent to take the call for 20 mins and when I finally got to speak to an agent, the agent Hlengiwe puts me on hold and then the call is dropped. Please assist as this sheds a poor light on Telkom and leaves me in a position of whether i will get the service delivery i require or not
210 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (12.5%)
2 Star
0 (0%)
1 Star
7 (87.5%)