RR
Robyn R
Active since Jun 2012
25
Reviews
0
Industries
Reviews
25 reviews2 months ago
Terrible Customer Service!
I ordered extra shelves for my fridge at the beginning of January. They sent the wrong shelves and I'm still waiting for them to collect and deliver the correct shelves 6 weeks later, despite following up repeatedly. When I asked for feedback, I was told that I just need to wait since I'm not the only customer they're dealing with. I asked to speak to a manager but they would not give me a contact. I then called their call centre and asked for a manager or team leader to call me. It has been three days, no one has called, and I've still had no feedback. Terrible customer service!
0 replies
26 months ago
Best Insurer Ever!
In my opinion Naked is the best Insurer ever!. I've tried many different companies over the past few years, and Naked is the best hands down! Besides very reasonable premiums on my house and car insurance, their application process via their app is exceptionally easy. Very recently, I have had to claim on my car insurance and the process was handled speedily and very professionally. Everything was done via the app and I did't even have to get quotes, it was all handled by their assessor. Thank you so much Naked, for making this process so easy and stress-free. And thank you to Mbali Khoza and Tiyiselani Mmabund for you absolute professionalism in handling my claim. Other insurance compnies can learn a lot from you!
58 replies
28 months ago
Bad Stock Management
REPEATEDLY, things are out of stock on your app, even though your app says that it is in stock. Then I try and order on the Mr Delivery app and the same thing happens. I end up paying for delivery and driver tips and still don't receive what I ordered. This has happened REPEATEDLY on both the ASAP app and the Mr Delivery app. It's really not rocket science to be able to update your app if something is out of stock. The second issue is that to save myself grief, I have twice asked your support team to check whether something is in stock. Each time I receive a reply days later, with a standard apology, but still not actually answering my question. Is this REALLY so hard???
244 replies
31 months ago
Bad Service - no real concern for pets or pet parents
Very disappointed in the service received from Absolute Pets today. I've always had really great service at their stores, and Courtney at the 3 Arts store goes out of her way to be helpful. Today I needed to order food for my dog who is on a special diet and could not get to the store so I tried to order via the website. After creating my account, I had to change my password four times before it would accept on their website, but okay. Then I needed to link my loyalty card since I am a loyalty member, but there is no way to link it online, so I sent them an email asking them to link it as I needed to place an order. I also tried to contact them on their whatsapp line, but their number (a landline) doesn't work on whatsapp. Over two hours later, I called them explaining that I needed to place an order urgently and needed to speak to someone about linking my loyalty card to my account. I was told that no one was available to help me but that they would call me back. Almost three hours later I received an email asking for my details so they can link my card. Another 4 hours later and I haven't heard back. Needless to say, the work day is now over, and I still haven't been able to place my order. Maybe it sounds like a small thing, but my dog is highly allergic and I cannot buy normal food for him, he is on a very strict diet that has taken almost a year, lots of doctor's visits, and lots of medication to get right. I normally keep extra food for this very reason, but I've been ill and unable to get to the store. You've really let me down, Absolute Pets!
131 replies
33 months ago
Bad Service - 11 weeks later and claim still not finalized!
I have received such bad service from The Unlimited! I tried to claim on my scratch and dent policy but it's almost impossible to get anything done through them. They are very quick to sign you up for the policy, but they don't tell you that if you don't have a standard colour car, it's almost impossible to do the scratch repair for the insured amount of cover. The panel beater they referred me to basically told me that they don't pay out and I shouldn't use them. It's been 11 weeks and they have yet to finalize my claim. And no one bothers to reply to messages despite numerous calls and emails. In my opinion, they are a ****. I will definitely not EVER take another policy through them and I do not recommend any of their services.
120 replies
41 months ago
Bad service - no response to inquiry
I contacted MetroFibre via their whatsapp chat, to ask about their Black Friday fibre special. I clearly stated that I wanted to sign up and they said that their sales team would contact me. Near the end of the day, I contacted them again, reiterating that I wanted to sign up for their special, and again I was told that their sales team would contact me. I contacted them again the next day and was told that the matter would be escalated. I contacted them again three days later and again a week later, and I still have not heard anything from them. Needless to say, the special is now over. REALLY BAD SERVICE. Very glad that I didn't sign up with them!
132 replies
41 months ago
Excellent Service
Great service from the lady at the Mr Delivery helpline (I'm sorry that I didn't ask for your name) who canceled the order that I had put though incorrectly, and then reinstated the voucher code so that I could use it on my next order. Such a pleasure dealing with you! You listened, understood my issue, and efficiently sorted it out. Thank you.
0 replies
41 months ago
Terrible after sales service
, I didn’t have a very good experience with Firstshop. I ordered a Bluetooth folio and keyboard and only received the folio not the keyboard. After receiving an email saying that the order had been processed, I received no communication about delivery. Fortunately delivery didn’t take too long - I received it in 4 days. However, there was no keyboard only the folio in the box. (The folio was so cheap I would have kept it but for the fact that it is really bad quality. Although maybe I should have expected that for the price). I contacted Firstshop through your website, and instead of having my issue investigated, was then given an email address to send my query to. I sent an email, but the lady that responded did not properly read my email and thought that I meant that the parcel had not being delivered, so sent me proof of delivery. So I had to email again. I was the contacted by someone in their returns department, who said that she would arrange the return, except that after almost a week, the return was not arranged and I heard nothing from her. I emailed her again asking for an update. In the misdt of all this back and forth, I received an email from the Social Medica Administrator, asking me give feedback on their service I received. I sent her a long email explaining exaxtly what had happened and she said that she had escalated it to the returns department. The return was then organised and I received a partial refund. I emailed Firstshop again and asked them for my full refund including shipping costs as I did not receive the product that I ordered. A week later, I still haven't heard from them nor has my refund been finalised.
131 replies
45 months ago
Their mistake but no cash refund
I've always had good service from Hyperli, but now they refuse to refund my money. I bought a voucher which the merchant refused to honor, since their were conditions attached to the voucher that Hyperli did not disclose on their website. Instead of refunding the money to my bank account as I asked, they issued a voucher and refuse d to refund the money to my bank account. Shame on you Hyperli for penalizing me for your mistake!
0 replies
65 months ago
Unauthorised debit on Edgars account
My mom's Edgars account keeps getting debited with Cell C airtime, although she has never used Cell C nor has she authorised this debit on her account. She has been into the branch multiple times but the issue has not been resolved. Now she is getting SMS's threatening legal action if she does not pay the account. She tried calling the number on the sms and keeps getting put through to different people and getting told to email different addresses etc. I would like this resolved ASAP. Please cancel this debit order and credit my mother's account.
112 replies
Review Distribution
5 Star
3 (12%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (12%)
1 Star
19 (76%)