HW
Hue-Tsi Wu
Active since Jul 2012
14
Reviews
0
Industries
Reviews
14 reviews6 months ago
Eskom meter movement - ? ******* insider *****ing units from old meters
Eskom replaced my old prepaid box with a new prepaid box. The technician noted the original units, which was 4268.48. However, now Eskom refused to refund the units and only gave 76.80, claiming that it what they have recorded. I emailed them the photo of the meter movement form and now they say they need to verify it and their working time is one month. They cannot explain why there is a such a discrepancy between the units but it seems to me that someone has altered the form so that he/she can ***** the units.
0 replies
18 months ago
Does not repair/replace watch in warranty. Do not buy from them.
Bought a water-resistant watch online from The Watch Boutique (#TWB1960, Casio Mens 100M - AE-1200WH-1AVDF). Now it has water inside. It is still within warranty but the Treger Group repair department does not respond (other than an automated email reply with ticket number 26334). The online customer service says they can't help. The shop at Canal Walk also refuses to help, saying it was bought online. It looks like they don't honour warranties. Do not buy from them.
0 replies
18 months ago
Does not honour warranty. Do not buy from them.
Bought a water-resistant watch online from The Watch Boutique (#TWB1960, Casio Mens 100M - AE-1200WH-1AVDF). Now it has water inside. It is still within warranty but the repair department does not respond (other than an automated email reply). The online customer service says they can't help. The shop at Canal Walk also refuses to help, saying it was bought online. It looks like they don't honour warranties. Do not buy from them.
53 replies
18 months ago
Does not honour warranty. Do not buy from them.
Bought a watch online from The Watch Boutique (#TWB1960, Casio Mens 100M - AE-1200WH-1AVDF). Now it has water inside. It is still within warranty but the repair department does not respond (other than an automated email reply). The online customer service says they can't help. The shop at Canal Walk also refuses to help, saying it was bought was online. It looks like they don't honour warranties. Do not buy from them.
0 replies
32 months ago
Excellent response
Had initial issues with returning a robotic vacuum cleaner for repair. However, Makro responded and kept me updated on the repair progress. Now the unit is back and working well. Many thanks to the Makro team especially David Mabena (Hello Peter consultant) and Norman Dilley (Makro Care)!
60 replies
33 months ago
Poor online service. Defective item not picked up for repair.
Poor online service. Defective item not picked up for repair after two weeks despite multiple phone calls and emails.
180 replies
43 months ago
Poor customer / digital service
Very poor digital service. Ordered an F-secure antivirus subscription from Takealot. Received an email without any licence code. Phoned Takealot multiple times. Customer service just says they will look into it. Now it's more than a week. Still waiting for them to send the actual licence code.
0 replies
48 months ago
Refund not received. Please refund.
Ordered and paid for a hard disk in 28 February 2022 for R5690. Order still not received. Asked for a refund in April. Refund still not received after 4 weeks.
0 replies
48 months ago
Fraudulent website.
Ordered and paid for a hard disk in 28 February 2022 for R5690. Order still not received. Asked for a refund. Refund not received. Then I looked back in my emails and saw that I paid for a printer in 15/10/2016 for R7481 which was also never received and never refunded (despite emailing them for a refund). This is a fraudulent website. I have been scammed R13171.
0 replies
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5 Star
4 (28.571428571428573%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
10 (71.42857142857143%)