SP
Sibongile P
Active since Jul 2012
20
Reviews
0
Industries
Reviews
20 reviews7 months ago
Excellent customer service
Today we received the best customer service from Zinhle at Old khaki in Nicolway, Bryanston. She served us with a smile and was very helpful. 10/10 to Zinhle
0 replies
7 months ago
Poor customer service
Today 15 September at 17h20 we visited Ocean basket at Chilli lane, Sunninghill We ordered 3 adult meals, 2 kids meals and drinks. The manager Elizabeth told our waiter that we'll only get 1 free kids meals, instead of 2 - because we only ordered platter for 1. Firslty she didn't check our full order, which was +-R550 for 3 adults meals. The manager Elizabeth didn't even greet or introduce herself when she got to the table. Zero professionalism and customer service. We canceled our order and left.
0 replies
7 months ago
Extremely Poor customer service
I ordered a bank card on the 15th July and paid R200 - I opted for the card to be delivered at Sandton branch. I didn't not receive any update to let me know when my card is ready for collection, no reminder or updates received till date. I called Discovery several times, phone lines didn't go through. Year day 9th September I called and I was on the line for a good 30minutes, in order to get info regarding my card. The consultant said that they'll deliver the card to my house, because they took long and didn't communicate timeously regarding my card collection update. I accepted that and gave them my address. This morning 10th September I got a call from Discovery, same consultant, he told me that I have to go to the branch to collect my card. They won't deliver, I should go collect. What the hell is going on, why is so hard to get my card and I paid for it, not not free. The hassle, inconvenience and troubles I had to go through just yo get my card, it's not worth it. Poor customer service from Discovery
371 replies
8 months ago
My brother has a policy with you and he was paying R226 monthly
My brother has a policy with you and he was paying R226 monthly. He covered himself, my other brother, his sons, nephew and niece. My other brother passed on 17 July, my brother called to process a claim. To our surprise, they told us that they won't offer full burial services. Full burial services is only offered after 24 months. 24 month waiting period?? Avbob doesn't aducate their customers, they just chase sales and leave customers stranded. We had to pay a top up of R14000 for the coffin, R2660 for the grave and had to hire family cars, tent, chairs, tables, toilets etc because they were not offered, When they call us to come to the branch, which the call was less than a minute - they charged us R25 per call, how ridiculous is that? In times of need, grieve and pain - Avbob just puts salt to the wound and leave you bleeding.
53 replies
10 months ago
Best service
A big thank you and shout out to Shangarie and Naveen at The Spectacle Boutique Myself, daughter and nephew got our prescription spectacles from this establishment and we got the best service ever. We were served with a smile, we felt welcome and built a lasting relationship for years to come. I highly recommend this place. 10/10
0 replies
11 months ago
Poor customer service
POOR CUSTOMER SERVICE - enter at own risk. 1st May my nephew did his eye test and 4days we made payment to order his specs. On the 11 I tried to follow up, but their phone was not working and I couldn't get hold of them. I sent emails, no response received . I sent message on WhatsApp and they finally called and told me that the specs were not ordered yet. I was furious, I cancelled and asked for refund. 13 May Precious sent me a refund form and on the 14th I returned the completed refund form. 18 May I sent an email to follow up on my refund, no response received, phone not going through. 21 May I followed up again via email, as no refund was received. I received an email informing me that Precious was on leave and finance department will only process my refund on the 23rd May I'm very disappointed by the ignorance and lack of customer service I received and I will never recommend this place to anyone.
227 replies
21 months ago
Disappointing.
I've been a loyal customer for 8 years and never claimed. I've never even received a payback or anything back for not claiming. Currently I'm not working, missed payments and they had a nerve to cancel the policy and said there's nothing they can do. Momentum treats customer like a number, no empathy or human touch. My hard earned money went to waste for the past 8years and now I'm thrown out like *******.
56 replies
24 months ago
Bob bad customer service, false advertising
Bob bad customer service, false advertising. They always advertise specials, but don't offer them when you get to the salon. On 11 March, went to Douglasdale branch, they relaxed my daughter's hair with Easy waves creme (they did not have any other products) my daughter was screaming with pain the entire time, when they were relaxing her hair. My daughter's scalp is burnt and hair is too super thin at the back of her head. I raised the issue with the salon and they just ignored me till date. That salon, it's enter at own risk.
0 replies
27 months ago
On the 16 January I purchased some items from the store at Nicolway and I checked my slip when I got home and realised that I was charged double for 1 item I bought
On the 16 January I purchased some items from the store at Nicolway and I checked my slip when I got home and realised that I was charged double for 1 item I bought. I called the store on the 17 Jan and spoke to Nombulelo, she took my number and said the manager will contact me to assist, no call received. I sent an email and attached my slip, then I received a response that instructed me to go back to store to get my refund. Firstly, the mistake was done by the store and not myself, I have to use my petrol and time to go an resolve a matter I did not create. I was further informed that they do not make electronic refunds, the only way to get my refund is to go to the store. I was inconvenienced, now I'm the one who has to make efforts to get refunded, while the store don't take accountability or efforts to meet me half way. Very disappointed.
58 replies
Review Distribution
5 Star
6 (30%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (70%)