NB
Nicolas B
Active since Aug 2012
13
Reviews
0
Industries
Reviews
13 reviews17 months ago
Sub standard food and service
My wife and myself were on holiday and decided to visit Hout Bay harbour and have lunch there. We wanted to get some fish and chips. We decided to try out the Mariner's Wharf restaurant upstairs instead if standing in a line to get our food. What a huge mistake. The waiter was very friendly. That is unfortunately where it ended. We both ordered hake and calamari combo. The fish was OK. The calamari was tuff and over cooked. The tartar was nearly uneatable. Had no taste what so ever. We informed the waiter. He later returned and informed us that the manager acknowledged that key ingredients were missing. The manager did not make any effort to come and apologise. He left it up to waiter to take the wrap. Our bill was in access of R700. We will NEVER visit that restaurant again. There are enough other restaurants and eateries to visit. The view means nothing if the food is sub standard. After all one pays for the food. The view is just a bonus.
0 replies
20 months ago
Insurance with the worst ever service
On 18 June 2024 I placed a review on Old Mutual Insure. Since then, I have had 1 call. The person informed me that they were aware of my complaint and that it will be escalated. I then received an email to which I responded. I did not get any further response. After a while I received an email with the sender stating that she was not at work because she fell ill. I have sympathy for her being ill, but I still did not get an answer or solution. I further fail to understand that a firm as big as Old Mutual, that no one else could attend to the matter. After this I informed the sender that I am cancelling the insurance with immediate effect. Since then, I have not received a single phone call or email. However, the debit order still continued. Old mutual even went as far to instruct my bank that I was not allowed to reverse it. This is the worse ever service I have ever received and NEVER suggest Old Mutual Insure to anyone. It is, according to me just another company which, because of its size can just walk all over people and take people's hard-earned money
53 replies
22 months ago
Bad service from a "well respected" company
My wife and I have a short term insurance policy with Old Mutual. During January 2024 we discovered that both my wife and I were paying for the same policy. The premium initially went of my account. The premium, after changes, which included removing items from the list of goods insured had been made started going off my wife's account. However the premium in access of R2700 perv month is still been deducted off my account. Furthermore the annual increase in the monthly premium was also implemented and has increased to R3300 which is now been deducted monthly from my account. Upon checking my wife's and my own bank statements I identified the following about the deductions. Not one of the deductions has the same reference number on both our statements although it is for the same policy. The total amount which is in dispute is in access of R25000. We currently have a broker. It is extremely sad that despite his efforts he is not allowed to access the records of the policy as he did not write the policy. This is ridiculous. It is our policy. We need to have the say of who may have access. After all we are paying the policy. This makes one ask the question. Is there any transparency and who is trying to hide what. The above position is now having an very negative effect on us as a family. Due to financial changes we have a constant shortfall on our monthly budget and is currently struggling to survive. Our negative interaction with Old Mutual even goes back further. With the last claim submitted after a motor vehicle accident we were informed that the access we paid will be refunded. My wife was informed that the money was paid into her account. However she never received the money. She enquired in terms of the bank account number into which the funds were deposited but has up to date had not received any feedback. At this point in time we are considering changing insurer and ensure our experience is heard
53 replies
34 months ago
Unprofessional and bad service
My wife got me a Lenovo tablet on contract from Vodacom Canal Walk. The tablet gave problems from day one. We took the device back to the store as it was still under warranty. We were told that the store does not deal with Lenovo products and we were given an email address to which we needed to send an email. The email was sent but we have, up to date have not recieved any response. The staff at Vodacom really had a don't care attitude which was completely the opposite when the contract was taken out.
106 replies
55 months ago
Unfair treatment durind application
I wrote a review on Jet Stores after they declined my application for an account a few days ago. I mentioned in the review I said that I applied for an account at Jet. It was declined even though a 2nd bond for R200000 was approved at ABSA on which I co signed. Nobody from Jet made any effort. I believe that the least they could have done is to give me the reason why it was declined. Instead they send a sms and have ghe nerve to indicate that I can can still benefit TFG lay-buys or TFG rewards. So my money is good enough. Since then I went back to Jet Stores and made a purchase. I mentioned to the employee, who was the person assisting me with initial application, that it was declined. I mentioned that I am unhappy with the outcome. She did show any interest and showed no interest in trying to assist what the decline was. If how I was treated as a possible new client is the bence mark it is truly VERY VERY sad
0 replies
55 months ago
Bias decision on account application
I applied for an account at Jet which was declined. After a brilliant employee assist in a very professional manner, I was really positive about my application. Nobody communicated with me about the application. I am of the opinion that it was a bias decision. Yes I was sequestered but my rehabilitation was also done. I have since then got a vodacom account. I also co signed for my wife on an increase on a bond which was approved. I am of the opinion that if Jet personnel did just that little more they would be able to approve the application as I have the proof that I am credit worthy.
0 replies
65 months ago
Unprofessional and bad service
I visited Food Lovers Market on 30 November and purchased various items. When I got to the till I made an enquiry about the cutlery promotion. I informed the cashier that I would like to purchase specific cutlery and asked her when they will have stock. I showed the completed cards and a card with a few stickers on. She called a supervisor. During the conversation I mentioned that I am going to Market liquors to purchase wine in order to get more stickers for the completion of the last card. At no point was it indicated that I will not be able to obtain stickers from Market Liquors which I believe is part of Food Lovers Market. I was informed at Market Liquors that they do not give stickers. I went back to Food Lovers Market and spoke to a supervisor who just brushed it off. I spent R10400 at Food Lovers Market during the cutlery promotion and was looking forward to purchase the cutlery. 30 November is the last day for collecting the stickers. I am sitting with 5 completed cards and one where I still need 12 stickers. If I knew that Market liquors does not give stickers I would have purchased the wine at Food Lovers Market. I would have been able to complete the 6th card. will think twice before I shop at Food Lovers market again, especially when they have promotions similar to the cutlery promotion.
56 replies
70 months ago
BAD SERVICE
Package was sent to me from Germany. I received an e-mail indicating the delivery date. I made an enquiry in terms of the delivery time. I was informed that the package has been delayed to to lockdown regulations which is understandable. I went onto the Fedex website regularly to view the update on the package. The package arrived in Johannesburg at the beginning of June 2020. I have been trying for weeks, using all possible channels to get reasons for the lengthy delay. I phoned the customer care number numerous times and was on hold for more then 30 minutes at a time. I never got to speak to anyone. I tried the online chat........what a load of rubbish. The system said I will be connected to an agent. That never happened. All I need to know is when I can expect my package and why is it been delayed for so long. I payed for a service that I do not get. This is VERY SUB STANDARD service for a large international company. I will NEVER recommend this company if this is the level of service one can expect.
53 replies
78 months ago
Bad quality service and sub standard quality products
On the 8th of November 2019 I posted the following review to which Decofurn did not even have responded that they have received the review. This confirms to there is no urgency to provide a quality service and/or have a range of quality products. Here is the original review. I purchased a 2 seater recliner couch from a Cape Town based branch. I had the choice of a few different models and finishes of the item and decided to purchase which was more expensive as I believed it is more durable. In September 2019 I e mailed the company as I was unhappy about the quality/durability of the product. The leather was tearing on both sides at the same spot and the seating area of both recliners were sagging on the one side. The response was that they have received the query and will get back to me within 48 hours. I did receive a 2nd e mail but it did not say much just that the mail was received and will be sent to the relevant department. Two months down the line and no response what so ever. This makes me believe that the company is not interested in any form of customer service. The quality of their products also leaves a lot to be desired
0 replies
78 months ago
Judge-mental service Outsurance
I applied for life cover with Outsurance. I was not sent for a medical check up but was asked a number of health related questions. A representative contacted me again wanting to have more information about health issues. I then got a call from another representative who claimed that I suffer from a serious brain injury. He also named the condition. I informed this person that I do not have the injury. I further indicated that I was involved in a serious car accident more 30 years ago during which I suffered a head injury. I then also indicated that I recovered from that fully and that a physician gave me a clear bill of health in 2019. The fact that Outsurance did not even gave me an opportunity to supply proof that what they claimed is not correct is unprofessional and judge-mental. I do not believe any of their claims in their adverti*****ts. Professional, cost and good service. I don’t think so.
105 replies
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2 (15.384615384615385%)
1 Star
11 (84.61538461538461%)