LD
Leoni T
Active since Aug 2012
14
Reviews
0
Industries
Reviews
14 reviews4 months ago
Long standing customer met with disgusting assistance!!
I have been a loyal Vodacom customer for over twenty years. In that time, I recall only two isolated payment issues, both of which I resolved immediately. Following a divorce where my ex-husband left substantial debts in my name, I was forced to enter debt review to protect my financial stability. Despite this, I have continued to make my Vodacom payments, and my accounts are being maintained. Vodacom is now refusing to allow me to upgrade my contracts and appears to be steering me toward cancellation, while simultaneously threatening to charge a penalty if I do so. This is unacceptable. If Vodacom’s policy is to refuse upgrades solely because a customer is under debt review, even when payments are current, that should be clearly and fairly explained, with reference to the precise policy and its legal basis. It should not result in customers being effectively pushed into cancelling long-standing contracts only to face punitive fees. To be clear, I am under debt review due to circumstances beyond my control, not due to reckless spending, and I have maintained my Vodacom payment obligations. I am not seeking new lines or reckless credit, I requested a reasonable upgrade in line with my existing relationship and payment history. If Vodacom insists on refusing an upgrade, it may not then unfairly penalise me for the only alternative it leaves me with, cancellation. I need a written explanation of the policy basis for refusing upgrades in cases like mine, including how Vodacom distinguishes between responsible account conduct and genuine risk. A review of my account and payment history with a view to either allowing a responsible, equivalent‑value upgrade or proposing a fair retention alternative. I have been a paying customer for two decades. Treating a loyal, compliant customer under debt review as if they are in default is unfair and out of step with the spirit of responsible, transparent customer care. I believe this should be escalated to the appropriate regulatory bodies and consumer dispute channels for further review. Clear that Vodacom doesn't really care or assist with the little people with mere contracts of R1300.00 per month.
318 replies
18 months ago
No form of contact
It is absolutely impossible to speak to someone on the phone. You have to submit tickets in the hope of getting called back. How does this work?????? How do we know where we stand or what is happening. Passed from the one to the other. Very on the ball wanting to join but when you do, they withdraw. I need to speak to someone asap to know what is happening!!!!
53 replies
23 months ago
Forever grateful and thankful
I lost my cat Bella on the 23rd of May. I posted everywhere for assistance and the community all said Healthy Hound. I was going crazy as she is my baby, my service cat, I was just not doing ok. I contacted Healthy Hound at 4am in the morning, which I didn't expect a response but couldn't sleep. Diane phoned me first thing in the morning and said WE WILL HELP. We arranged a time, they came, Cairo was AMAZING. Picking up Bella's scent in seconds and showing us exactly where she had gone. We would never have known and she was also not able to return home from the position she was at. Diane guided me through all this, what to do and what not to. With all of this we found Bella. Extremely thankful. Amazing people, amazing K9's, communication done very well. And the best of all Bella IS BACK WITH ME.
0 replies
29 months ago
Horrible
We have had endless battles in getting anything paid. From inception we have only had success with one claim to be paid of R900.00. It seems there is an amount problem when it goes over R1000.00 they bring in delaying tactics to not pay. We are being handed over for these accounts and Stratum finds excuse after excuse not to pay. Do not use this place as your Gap Cover choice.
317 replies
52 months ago
Road rage and no remorse
It seems that it is acceptable these days for owners of a big security company to condone the road rage of their drivers. And by doing research it seems that this was definitely not the first time and I am sure it will not be the last time. No remorse shown that my 10 year old daughter is too scared now to drive without her father in the car. Best of all it was a manager who drove so is this what he shows as acceptable conduct to others. Absolutely shocking.
0 replies
64 months ago
Account department shocking
Where do I begin. My issue is with your accounting department. I have sent numerous emails, tried to phone numerous times and cannot get this resolved. I do not take it lightly in receiving a letter of demand especially if there is no reason for it. This letter of demand which I have tried to resolve threatens legal action. Please will you now proceed with legal action. I will then enter my appearance to defend, attach all my correspondence of proof of payments done and also attempts to correct your administration and then also I will pursue a cost order as going to court for this will waste my time and money. Stop wasting my time and proceed with summons. This platform is my last resort. Ref 7700596397
61 replies
81 months ago
Great service
Great service received from the AA today. My car broke down. From the person I logged the call with to the person who towed my car. Very friendly, helpful and efficient. Special thanks to Tshepo and Thabang great service thank you.
105 replies
82 months ago
Discovery not honest
I have not been this angry in a long time. We joined Discovery and the Vitality programme presenting all these benefits we can enjoy. We made it clear from day one that one of the main benefits we will use is the flight booster. We concluded a contract with Discovery based on the information we received then and that was that the flight booster will be a benefit. We then have to wait for 3 months before we can enjoy that benefit. No problem to us we will then just book after 3 months. By chance I logged into Vitality today and see that flight booster is coming to an end today and guess what our 3 months have not come to an end which means we cannot enjoy this benefit. How is this fair really? We joined on the premise that this was a benefit and please do not tell me that Discovery decided on a whim to cancel this benefit this was in the pipeline way before we joined SO WHY WAS THIS POSSIBILITY NOT CONVEYED TO US WHEN WE JOINED. This is out right contract breach. I insist that the date for ending this programme be moved until our 3 month period comes to an end so that we can enjoy this benefit as PROMISED by Discovery when a contract was signed. Also where are the notices to members, I have gone through my emails and I knew nothing about this benefit coming to an end. If I did not log in today I would never have known. Please let me know by close of business today as I will take this further with my contract which was concluded with Discovery and everything that was concluded.
130 replies
86 months ago
Insufficient service delivery
I simply cannot understand why it takes this long so sort something out. I have been trying since 7 March 2019 to get this done. Spending endless hours on the phone in an attempt to get this sorted. Today alone 60 minutes on the phone and still waiting. On 7 March 2019 transactions were reversed due to fraudulent activity. A few days ago these transactions were debited from my account. I again phone FNB and they reverse saying it will take effect in 48 hours. I am still waiting. Please can we get this sorted I have to use my cheque account surely that should be common sense that I need to money to live and therefore need to use my account. Surely!!!!!
56 replies
87 months ago
Extremely frustrating
What a frustrating couple of days it was dealing with Fedhealth and still no answer. I could find no other forum that this one where Fedhealth actually responds, well lets see if it is not only just a standard response to all. Approximately two weeks ago I contacted Fedhealth to make sure what optical benefits I have on my plan. The consultant I spoke to said I should visit a network optometrist and then I have certain benefits which is a consultation, R200 of a frame and the single vision lenses (this is covered by risk). He confirmed that Torga Optical was on the list so I made an appointment. The test done, this has to now be submitted to Fedhealth. Torga Optical is adamant that only an amount of R725.00 of the quote of R3504.00 will be covered. Your various consultants contradict each other all the time (obviously no training) and says there is no amount regarding the risk benefit just it is the consultation etc that is covered. How difficult is it just to confirm what amount of a quotation is covered and which amount is taken off the savings. I spent 50 minutes on the phone yesterday and still no answer. I just cannot understand. Can someone just tell me what is covered and what is not? I am afraid that Fedhealth is more concerned in merging with another medical aid, changing plans (which is really unpractical), implementing new processes (wallet) than to adhere to their motto (alleged motto) family look after family. I don't know what has changed but since we joined to now Fedhealth is declining each year re their customer services. Really sad as we never used to have so many issues. I even see on Hello Peter I really struggle to find any comments that is not a one star rating, does that not bother Fedhealth? The one thing however then never changes is the premiums that go up every year. I am led to believe that if you are not on the highest plan or a company they don't really bother.
315 replies
Review Distribution
5 Star
3 (21.428571428571427%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (14.285714285714286%)
1 Star
9 (64.28571428571429%)