BT
Brenda T
Active since Aug 2012
16
Reviews
0
Industries
Reviews
16 reviews32 months ago
Outstanding service
My husband and I had an extended stay at the Pivot hotel in Monte casino. We have been made to feel incredibly welcome. Every single staff member has a friendly smile and such a positive attitude from the front of house to house keeping, restaurant staff and managers. This is an example of a perfectly run business and I highly recommend this hotel.
0 replies
42 months ago
Lost payment - Standard Bank
My husband transferred a payment from his standard bank current account through internet banking of R108 000 on the 17 October 2022, there is no sign of that payment and neither his private banker nor the standard bank line can do anything other than tell him to phone the std bank foreign exchange help desk to resolve it. We are currently out of the country on an extended trip and have tried to phone this help; line three times already. Each time we wait over an hour in the phone queue and are no closer to getting through at a cost of thousands of rands in cell phone roaming fees. This payment is now over a month old, and I have given up and run out of ideas as to how to get this matter resolved.
396 replies
66 months ago
Outstanding service
I sent my sapphire ring in for repairs. Unfortunately I am traveling around South Africa before going back to the USA, they staff are unbelievably helpful and friendly. They went the extra mile to help me get my ring back before leaving. I really appreciate the effort. I would highly recommend their services.
0 replies
66 months ago
Love the Blue Marlin
We just arranged a family reunion with 27 family members to stay over at the blue marlin hotel in Scottburgh last weekend. 10 out of 10 and a huge thumbs up to the staff and food and rooms. Everything about our weekend was wonderful and great memories were made.
0 replies
83 months ago
Will only use these guys in the future (-:
I am totally amazed. I needed a heavy microwave/ oven picked up from morningside JHB and delivered to George Western Cape. Firstly their online facilities is user friendly, their quote was so reasonable and the item was delivered no problems. Such smooth service (-: very happy
0 replies
92 months ago
Still dissapointed with vodacom
On the 2 October (a week ago today) I wrote a review about my husbands vodacom account that we had canceled and 3 months later receiving a bill for R110 000. Clearly this is fraud and despite numerous requests vodacom have refused to give him an itemized billing for this amount, or to entertain any kind of credit for what is obviously a fraudulent charge. Please please can someone help )-: no one is getting back to him regarding this. CAN SOMEONE FROM VODACOM PLEASE CALL HIM AND HELP HIM PLEASE it feels like everyone is avoiding him)-:
210 replies
92 months ago
Disappointed Vodacom Fraud
My husband has had his vodacom account since 1996. We decided to have an extended trip to America. He went to vodacom in Broadacres to cancel contracts he wasn't using and had not used in years. This was done on 1 July 2018. He was assured that everything was in order. In August his bill for the cancelled data stick was R8504.34. He then tried calling them and sent an email to them querying this. They responded asking dit a copy of his id book which he sent to them and have not heard anything from them since. He then received a sms from vodacom today saying he must pay R100 000 for this cancelled data stick. He has spent the entire day by vodacom trying to sort this out. This is shocking and I just hope this letter falls into the right hands and that this ridiculous nightmare can be sorted out soon.
210 replies
95 months ago
Very dissatisfied
In January this year I paid a deposit to get my dog from JHB to aNrw York. The company seemed legit assuring you feel your pet was in good hands all the way. We flew out on 5 July. Before we flew we asked petport three times for the full details of where to collect our pet. We were told to go to SAA cargo but at the wrong street address and even when we phoned them they had no clue of the address.... we drove around for hours trying to find where to go as no one could give us an address. When we eventually found where he was (at a huge warehouse with fork lifts and cranes driving all over) we still could not see him. We were then told that we needed to take the documents that were sealed in an envelope to the other side of town to get the dog customs cleared. Then back to cargo to finally collect our pet. We also had to pay an unplanned $100 for his release. When we got him, despite petport s promises that he would be walked and well treated on arrival, he had not been taken out of his cage since he left joburg the previous day. He was sopping wet sitting in his own urine. So much for petport saying they will take care of him and we need not worry ... my other problem I have is that my vet warned me of the seriousness of a disease called heart worm in the states. The lady dealing with my casein petport said she had never heard of it and I shouldn't worry.. Apparently everybody in States is aware of this and inoculating is important. My next huge problem is I never got my dogs passport/ book with his history details back ... I gave everything to petport . I expect petport to take charge otherwise what am I paying them for? I need that book in order to get my dog inoculated... I am totally stressed by this. I have no idea how to get my dogs book? I am waiting for petport to get back to me ... no one is getting back to me. I also found some other persons details in between my documents... this person was from Mauritius...
53 replies
110 months ago
Going the extra mile
<p>A gentleman by the name of Freddy Mabelebele from the edenvale municipality went the extra mile to make sure my power was turned on after being off for a few days. He received the payment on a saturday and still continued to send emails out to the relavent people to get the power put on again. I did think with it being weekend nothing would be done but he certainally has shown customes delight and service. Such a pleasure having to deal with him.</p>
56 replies
115 months ago
Staff don't care
<p>I flew from JHB to CT on Thursday 13 October at 12:00 on flight SA333. After take off an alarm went off, thank goodness I found out on previous flights that its the coffee machine, being a nervous flier the alarm did start bringing on panic in me. After about 15 min of listening to this alarm going off my husband stood up to see why no one was doing anything about it. The airhostes gave him such attitude when he asked her to turn it off as there are nervous passangers on the flight. I just feel there is no "extra mile" being given to the paying customer. When food was served I asked for a veg dish and was told there was nothing yet on the other row of where I was sitting those passangers served by the other trolly had a veggie option )-: I am a proudly South African but SAA is starting to get such a bad reputation )-: very sad. </p>
0 replies
Review Distribution
5 Star
5 (31.25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (37.5%)
1 Star
5 (31.25%)