SW
Steve W
Active since Mar 2009
42
Reviews
0
Industries
Reviews
42 reviews13 months ago
FNB and CCD Couriers service assurances not kept
On 13 January 2025 CCD Couriers, on behalf of FNB, phoned me to arrange delivery of my banking card. They stated I would receive an SMS 24 hours before delivery, but then pitched up at my home the very next day without prior notification, just as I was about to leave home. Complaints to both FNB and CCD Couriers have been met with a denial, and an insistence that I was sent an SMS. CCD even got more confused, and thought I was complaining about my card not even being delivered. This is the third year in a row that there has been some or other problem with card deliveries for my family at my address by CCD, and FNB assure me every time that problems won't occur in the future, but this assurance has still not been met.
53 replies
19 months ago
Don't be misled by the packaging
I am receiving radiation treatment for cancer on my face and due to gum sensitivity my oncologist recommended I start using Sensodyne toothpaste, so on my way home from treatment on 28/8/2024 I popped into Dischem to acquire some. I saw a tube which in large bold font stated NATURAL WHITE, but to my horror when I opened the packaging (which was sealed, and had to be torn) the toothpaste was BLACK and unpleasant!!! I then wrote a complaint to Haleon (who used to trade as GSK) but many email exchanges later I was informed that as the product was not faulty, they would not entertain a refund, and repeatedly ignored the MISLEADING TEXT which caused me to purchase this product. It seems that although Haleon no longer have ties with GSK, their customer services department still claims to be GSK aligned, based on the email footer, so whether I am being treated like this by Haleon or GSK, it would appear they are one and the same. Why would any company call a product which is BLACK in colour "NATURAL WHITE"?
0 replies
23 months ago
Every promise broken and substandard customer service
I signed up with them on 9/5/2024 and was told the dealership where my car was and I would receive a call about installation. By 11/5 we had not received a call so I phoned again. Was told installation would be 08h00 on 13/5. Morning of 13/5 was phoned to say it would now be afternoon of 14/5. Phoned and complained. Then they changed the installation to 14h00 on 13/5 without calling me. Now taken delivery and the Tracker system does not work and someone can only look at it on 20/5. I was promised an apology letter from their management by supervisor Nozinhke, but still waiting days later. I feel they owe me a complete refund, as they have broken every promise made, including their so called "piece of mind".
106 replies
23 months ago
Not adhering to the Consumer Protection Act
I was awarded free airtime for a purchase but Vodacom debited my normal airtime. Now I cannot speak to a human who is willing to help and their Tobi chatbot is a total waste of time, and designed to avoid customer interaction. Their Facebook messenger service is equally unhelpful. So now they are in breach of the Consumer Protection Act, and they won't even interact with me to resolve this issue.
265 replies
32 months ago
Disgusted with the treament of the elderly
My wife and I are pensioners. During the height of COVID, SBSA forced us to stand in a queue of over 20 people outside their branch, and expose us to the potential of acquiring COVID-19, just to change our address, as they refused to perform an address change in any other way! I was angry at the time. Now, one of my neighbours in our retirement village WHO IS 3 MONTHS AWAY FROM HER 100TH BIRTHDAY and frail, is being denied a replacement for her lost card unless she goes to the branch, which is 6km away, and as she can't travel it might as well be 100km away. I complained to the Lost card Division when helping her cancel her card, and after the agent referred to her supervisor she said she would get someone from the Cresta branch to call back. The call was never received. I then wrote to the "Complaints Resolution Centre" on 30 August 2023, and after receiving an automated response saying I would be contacted within 24 hours, I have received NO CONTACT! So much for a department wrongly described as complaints RESOLUTION! Now I am just disgusted with the way Standard Bank treats the elderly!
1178 replies
32 months ago
Great service
Just had great service from Mvuyisi Mzukwa when updating my wife's policy details
120 replies
37 months ago
Continual difficulty getting paid out
Although Enlighten Panel claims to have sent me my reward, once again they have not. Every time I cash in my rewards I have this problem, and it takes ages to sort out.
53 replies
39 months ago
Total disappointment with Pick n Pay
In December 2022 I complained to the Pick n Pay Honey Junction store because a frozen pizza I purchased from them had been defrosted and refrozen, and there was black mold growing on it. As this was the second time this had happened (as I had to return two pizzas for the same problem in July 2022) I requested compensation for my travel expenses as well as the pizza replacement. They replaced the pizza (as they did in July) but refused to compensate me for traveling all the way to their store, even though this was a repetitive problem with their freezers. They would also not comment on how safe their frozen products were if they refreeze them after they have thawed. Prior to visiting them I tried phoning to request they deliver a replacement to me, but they repeatedly failed to answer their phone. I also complained on their Facebook page, but they didn't even acknowledge the complaint. I then emailed a complaint to Pick n Pay "customer care" on 24/12/2022, but after many weeks, all they did was close my complaint! I cannot believe that the Pick n Pay at Honey Junction would treat customers like this, even though we had been loyal for decades, ever since the store opened. I am even more disappointed with Pick n Pay Head Office for ignoring this complaint, as we have been their customers for even longer than the time we have favored the Honey Junction store. I now have an open complaint lodged with the Department Of Health.
180 replies
42 months ago
Makro Stubens Valley Supervisor doesn't care for customers
On 1 September 2022 I visited the Strubens Valley branch to purchase Jameson Whiskey for a special price of R319 instead of R355. Their price was however not the advertised price so I complained to the supervisor who was totally disinterested in my complaint. I wrote to their complaints department the same day. Eventually, after many followups by me, the store manager phoned me on 20 September 2022, but the call continually broke up and was then dropped. I have attempted to phone the manager back on the number she called me from, but nobody answers. I now tried to followup via email but all my emails to macrocare@makro.co.za are rejected with a message "Delivery has failed to these recipients or groups". I tried to find a complaints address for Massmart, but they no longer seem to have one.
133 replies
45 months ago
Public company that cannot keep a promise
It started in July when the itemised bills I was being charged for failed to appear. Numerous attempts by call centre staff failed to provide them, so I changed my contract to a cheaper one without itemised billing. However service continued to plummet, as I was charged more than my quoted amount and had additional itemised billing charges added. So WITHIN THE 14 DAYS PERMITTED I CANCELLED MY NEW CONTRACT, but since then all attempts to obtain confirmation of this cancellation have been met with promises stating I would receive an email within 48 hours or someone would call me. PROMISES THAT WERE NEVER KEPT. Even the Vodacom person who responded to my previous complaint on Hellopeter promised someone would phone me, but that call never materialised. Numerous promises from Vodacom Facebook staff to have someone phone me also turned out to be false, as those calls never materialised either. This is my last attempt at trying to get Vodacom to prove their ethics are worthy of a public company before I seek legal assistance which will include the recovery of any legal fees I incur, as well as the refund of the incorrect charges levied on my statement. I am shocked that Vodacom would allow their staff to act in this matter and I have recordings to prove it!
356 replies
Review Distribution
5 Star
4 (9.523809523809524%)
4 Star
0 (0%)
3 Star
1 (2.380952380952381%)
2 Star
13 (30.952380952380953%)
1 Star
24 (57.142857142857146%)