AS
Anesh S
Active since Dec 2012
17
Reviews
0
Industries
Reviews
17 reviews3 months ago
Opt Out Means STOP!
This company either does not know, or wilfully ignores, the requirements of POPIA and my fundamental right to privacy. I have explicitly unsubscribed from their advertising SMSs and blocked their numbers. Instead of complying, they simply switch to a different number and continue harassing me. This is not an accident; it is deliberate and systematic non-compliance. Someone needs to put an immediate stop to this unacceptable and ******** behaviour.
56 replies
3 months ago
Opt Out means STOP!
This company either does not know, or wilfully ignores, the requirements of POPIA and my fundamental right to privacy. I have explicitly unsubscribed from their advertising SMSs and blocked their numbers. Instead of complying, they simply switch to a different number and continue harassing me. This is not an accident; it is deliberate and systematic non-compliance. Someone needs to put an immediate stop to this unacceptable and ******** behaviour.
112 replies
4 months ago
Service your vehicle elsewhere
Horrible Service NMI Kuils River. My car has been back and forth 3 times in 3 weeks due to useless service. My car a 2021 RAV4 is sluggish and feels like it is cutting off. I left my vehicle for its annual service and also added the complaint about the cutting off. The service was done in the morning and the car stood the whole day with nothing else done on it. I had to take my car back a week later at 15h00 the guys calls and says he needs to keep my vehicle overnight. I refused as I need my car the next day. The car was booked for an overnight today. I made a minimum of 12 calls and each time the call was either cut-off without being answered or it cut-off after being transferred. When I got hold of Reinhard at about 14h00, he promised he would speak to the technician and get back to me. It is now 16h59 and I haven’t heard from him. I finally managed to speak to the booking clerk who couldn’t help because she is not a mechanic. When she tried to get the technician to speak to me, he refused. I have purchased and serviced four vehicles from the Akoo brothers at NMI DSM, I never had this kind of nonsense from them or their staff. The service manager and the dealer principle are totally unhelpful. Nobody has an answer of what is wrong with my vehicle and when it will be repaired.
0 replies
15 months ago
Genuine Care for Customers
In December I bought a whole lamb from the newly opened Airport branch. The blockman was given a written request of how I wanted the meat cut, but he didn't follow the instructions. When I was packing the meat it had a smell and looked pale. We cooked some of the mince on the day I bought the meat. It had a funny smell and tasted off. The next day we fried chops which also had a much stronger smell and was oozing tons of fat. I contacted Reaaz Ahmed and he asked me to bring the meat back including some of the meat that I had pre-marinated. He took my cutting order and asked me to leave it with him. The next day the replacement meat was delivered to my door, cut to specification and neatly packed. This was the best meat we have eaten, lean, tender and delicious. Well done to Reaaz and his team.
0 replies
45 months ago
Bring Back the Buttons
Pep has a wonderful range of sweets called Lekker. I especially love the Zillions Mint, Candy, and Chocolate Coated Peanuts. Please ensure that stocks are available at all times. Run a promotional campaign to get people to buy your wonderful value-for-money range of sweets. My chocolate favorite is the Buttons, but these haven't been in Pep/Dealz stores since about May this year. Please bring them back. They are tasty, value for money and are better than some of the big brand equivalents.
0 replies
51 months ago
**** After Sales Service
Horrible after sales service. I purchased three couches from Cielo last year. The sales staff in Ballito were fantastic. The items were delivered to me in Cape Town in November on the scheduled date. After using the couches for two months, I felt that my favorite couch was sinking. My wife complained that her couch was also feeling uncomfortable. I complained to the store from which I purchased the units and the salesman asked me to take pictures of the area where we felt the discomfort for him to file a complaint. I sent the pictures and circled the uncomfortable areas. I was then contacted by customer service (what a joke) who asked for a detailed explanation for the damage. There was no detail except that the seat had become uncomfortable. I was then asked by the same person to take pictures of the underside for a batch number. When I checked the underside, there was no batch number, but I was asked to send the picture nevertheless. That was not enough, I was then asked to take a video of my wife sitting on the couch for them to see what was going wrong. Are these people serious!!!! How does one capture a feeling of discomfort on a camera. There is nothing visual to see. Send someone to sit on the couch and you will know there is a problem!!! These guys prices are ridiculously high, but the furniture looks good, pity the quality is not as good as the looks. I had seen adverse reports about poor customer care before I bought the furniture. Based on the wonderful service from the Ballito sales staff, we chose to buy from Cielo and are now stuck with defective goods and nobody taking ownership that the customer has a problem and needs to be helped.
53 replies
54 months ago
Thank You Nompumelelo Zuke
I was recently hospitalised at Parklands. Nompumelelo Zuke gave me excellent treatment. When I arrived in the ward, Nompumelelo gave me a warm welcome and promptly went about making me comfortable. When I buzzed for water she was very polite and got the water promptly. Later on i required more blankets and a pillow. There was none available for the day shift. Nompumelelo made a plan by bringing me extra sheets to keep me warm and she rolled one up as a pillow. She even left a note for the next shift to give me fresh linen. Nompumelelo's dedication is what helped with my healing. Thank you Nompumelelo.
0 replies
56 months ago
Excellent Customer Service - Emily Motsepe
I recently purchased a new tracking unit, but the fitment certificate didn't have my registration. I called the customer service line and was assisted by Emily Motsepe. Emily was courteous, professional and very friendly. She took down my details and promised to send my certificate in a short while. A minute after ending the call, the e-mail came through. Thank you Emily for your efficient and courteous service.
53 replies
56 months ago
Excellent Service - Nkosinathi Kotobe
I recently purchased an Explora Ultra from OnAir. They lied to me that it was a simple plug and play installation. When I plugged-in my decoder it gave me a number of error messages. I called the DSTV customer care line and was told by a young lady that she can't help and that I would need a technician to sort out the problem. The next day I called OnAir to get support from them. They blamed DSTV and transferred the call to DSTV. I spoke to Nkosinathi Kotobe who was the most wonderful customer service person I had the pleasure of speaking to. He took an hour with me on the phone but step-by-step he helped me sort out the error on three decoders that were clashing. Nkosinathi was pleasant, patient and very, very knowledgeable. When I wanted to throw in the towel and call a technician, he reassured me that we were almost over and that everything would work. And true it did. Whilst it cost me about R100 in airtime, Nkosinathi saved me about R300 in technician fees and he signed me up for a DSTV contract which saved me a further R95. Thank you Nkosinathi, you did an excellent job.
53 replies
56 months ago
TOTAL STORE MANAGER IS RUDE AND NASTY
I purchased 3 cakes on 1 September 2021 from Total on Ridge. Two cakes had fungal spores on them. I took the cakes back today. I did not have my slip as I had used the packet with the slip to deliver items to my wife in hospital. When the first manager was called I called up my bank account on my phone to prove that I made the purchase. He refused to give me a refund. A second manager was called and he informed me that he could not give me a refund. I was irritated and asked him why is he a manager if he can't take a simple decision, the spores are clearly visible on the cakes. A third manager Ray Pillay was called who brought a schedule from his supplier and started giving me a lecture on the investigation he has to perform before he gives me a refund. I questioned him if he would deliver my refund to my home as the investigation would come to the same conclusion and that they would have to give me a refund. I was irate and speaking loudly that nobody could authorise a refund of R100. Ray Pillay then rudely and loudly told me "get out of my store" Why? I am not riff raff? I am not a thief? An injustice has been done to me. I expect Total to take disciplinary action against Ray Pillay and i will give verbal evidence that he brought the Total name into disrepute.
0 replies
Review Distribution
5 Star
8 (47.05882352941177%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (52.94117647058823%)