US
Ursula S
Active since Dec 2012
9
Reviews
0
Industries
Reviews
9 reviews9 months ago
A Disgrace to the Toyota brand.
My vehicle was in pristine condition but was due for its annual service. Toyota Sinoville managed to undo 19 years of good maintenance in one morning. When I returned the vehicle and explained that the issue I was having had only arisen after the service at their dealership, the lying started. I was charged for diagnostic tests to find the problem, which would not have been necessary if it had been serviced by a competent "technician". After holding my vehicle for 5 days I was advised that the fuel pump was the problem and needed to be replaced. I was urged to source a second-hand one and bring it into the dealership to be installed. After consulting with a friend who is a qualified motor mechanic, I contacted my service advisor and asked that the car and invoice be prepared for collection at the end of the day. My friend found nothing wrong with the fuel pump whatsoever. After explaining the problem to him and showig the invoices for the work charged, he said that the only conclusion he could draw was that the fuel strainer had been incorrectly replaced during the original service by a 'techician' who was either unskilled or ***********. When I advised that I would get a professional to check it out, then suddenly the 'technician'or his manager started the CYA process by repairing the part correctly. As far as I am concerned this dealership should admit the mistake, refund invoice 0285SISAAC3581 and take disciplinary action against the ****s who covered up the mistake. Where was the service manager in all this? Does he even know what is happening in his workshop? Clearly not. What Toyota South Africa should consider is whether such management and staff is a good advert*****t for their brand. Messing with a person's car is a safety issue - you take risks with people's lives!! Please do not force the service advisor to contact me and apologise - they are liaisons and probably get **** to as well.
53 replies
27 months ago
Backward Bank
Why is this bank so ***********??? Why does the app not work properly? How does the branch tell me my tax info has been manually updated (after I sat waiting for two hours) but two days later it needs to be updated AGAIN? How does updating my tax info change my settings to the point where I cannot transfer funds from one account to another? Please FNB - close up shop - you are the most useless bank in the country.
58 replies
37 months ago
*****ulent debit
I signed up for one month to try the DStv app. I paid R699.00 with my credit card. I was planning to renew for another month, but found that my credit card has been debited with R2097.00!!! (WITHOUT MY PERMISSION). How do you justify that kind of amount? When I log in to my account it shows that I owe R1398.00 for R699 x 2. Why am I being charged so much and for what. I intend to contact my bank and report this *****.
53 replies
44 months ago
One star because I could not select a minus
I have been trying to get information on my preservation (retirement) fund. I call the number on the website and wait so long in the queue that my airtime runs out. I try email, and all that happens is that one department forwards the email to the next. Eventually, instead of sending me a benefit statement - MY ORIGINAL REQUEST - I get an email confirming that my email is on their records!!! How is that helpful?
222 replies
49 months ago
What customer Service???
I am trying to sort out a company transfer from Sage v18 to Dage business online. Sage staff have cut me off twice. How can any company do business with this company when their staff cut you off and have attitude? It's sad how the company has gone down in recent years, considering that the customer service used to be of a high standard.
0 replies
71 months ago
Dangerous Incompetence
I have just spent 3 hours at Med-24 Montana and am utterly disgusted with the service and competence of the staff. In any normal country you get immediate service when complaining of chest pain. Not at Montana's Med-24. Here's my approximate timeline: 30 minutes just to get in the door. 5 minutes until I was showed to a room, I was still completing the forms. 55 minutes for someone to get there to do an ECG. She was in training, apparently. Then the weren't enough electrodes, so someone had to be sent for that. (Add 5 minutes) The ECG took about 20 minutes. Then came the patient history section - Oh, no pen or paper! After asking countless nurses, a few pieces of paper are pushed through. (Another 10-15 minutes) Then, Oh dear, no pen! Another wait and numerous requests. Finally a pen. (Add another 5-10 minutes) Random questions in no particular order - why not ask patients to complete a form for a history while they are waiting? Add another 30 minutes. After the history we waited for the doctor- add another 15-20 minutes. The doctor realized that she didn't have a stethoscope!!! Another 5 minutes for one to be located. The doctor was distracted and asked a few questions before an alarm went off for an emergency. Add 5 minutes for consultation. (I wonder what I will be charged for that?) I was to be placed on a drip for pain medication and blood tests taken. Then there was the realization that my temperature hadn't been taken! (I mean seriously, covid-19, anyone). Add another 5-10 minutes for a thermometer to be located. That was when I realized that this place was more hazardous than an actual heart attack. I asked to be discharged and was told that the doctor needed to see me! Another one? Another consultation fee? To anyone out there who actually wants to live - avoid Med-24 Montana at all costs.
0 replies
79 months ago
Shafick Allow
I received very good service from Shafick Allow when I contacted Discovery Insure recently. Frankly I was ready to cancel my insurance with them and he convinced me otherwise.
105 replies
130 months ago
eBooks
Since takealot has taken over kalahari's ebook business, I have been sold corrupted ebooks.<br> Today was the second time! Now suddenly there is a no refund policy on ebooks, so you pay first and later find that the download does not work. So far I have wasted R445.00 ebooks that i cannot read.<br> I urge everyone to buy the ebooks ONLY if you can afford to throw away your cash or ebucks.
75 replies
134 months ago
Where is my Will?
In October 2014 I completed the online will application. Everything seemed very efficient and shortly afterwards a courier came to fetch the documents. Since then I have heard nothing. The telephone number given in the correspondence does not work, emails are ignored. What I want to know is whether the will I sent in is valid? Has it been received? Did all the documents satisfy legal requirements? Why have I not been billed for the so-called \safekeeping"? These are important questions as I need to know if I should go to a proper professional instead."""
76 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (22.22222222222222%)
1 Star
6 (66.66666666666667%)