JR
Jacques R
Active since Jan 2013
17
Reviews
0
Industries
Reviews
17 reviews1 month ago
Defective product (rust) and insulting "exchange" offer - Do not buy LG microwaves
I purchased an LG Microwave (Model MS4235GIS ) on 24 April 2021. After just under 4 years of normal home use, the interior of the microwave began to rust badly. This is clearly a material defect—a microwave should not be rusting through after such a short period. When I contacted LG to complain, hoping for a goodwill replacement due to the premature failure, I was met with the most irrational customer service I have ever experienced. LG offered me a "chargeable exchange." This means I have to pay them R2,519.29 to give back my defective unit and receive a new one. Here is the problem: LG's own website currently shows this microwave with a discounted price of R 2,699 (normal retail price R 3,599) . So they want me to pay 93% of the discounted price for a replacement, while simultaneously taking my old, rusted unit off my hands. Essentially, they want me to pay almost the full sale price for a replacement for a product that failed due to their poor manufacturing quality. When I pointed this out to them, they insisted this was their only offer. This is not a "discount"; it is unreasonable. It tells me that LG does not stand behind their products. They expect you to throw your money away every 3-4 years when their microwaves inevitably rust out. Save your money and buy a different brand. LG has lost my trust forever.
0 replies
4 months ago
Makro don't care
I want to know why Makro makes the use of the Payjustnow service and have staff that can’t help the customer if something goes wrong with purchasing process? On the 26th December 2025, I went to Makro Carnival branch to purchase some electronics and groceries. Makro uses payjustnow I thought it would be easier for me to use the service. Upon arriving at the till I asked the cashier if payjustnow is working. The cashier proceeded to scan all the items and the amount came to R7288. I then scanned the payjustnow QR code and the money has been deducted from my bank account but the was a problem the Transaction didn’t go through on makro’s side. I had to pay cash because i needed to products since i was Traveling from Mpumalanga.
162 replies
4 months ago
PayjustLater
On the 26th December 2025, I went to Makro Carnival branch to purchase some electronics and groceries. Makro uses payjustnow I thought it would be easier for me to use the service. Upon arriving at the till I asked the cashier if payjustnow is working. The cashier proceeded to scan all the items and the amount came to R7288. I then scanned the payjustnow QR code and the money has been deducted from my bank account but the was a problem the Transaction didn’t go through on makro’s side. I had to pay cash because i needed to products since i was Traveling from Mpumalanga. I tried contacting Payjustnow to try to resolve the matter but getting ahold of them is futile. You stand a much better chance getting blood from a stone. This whole experience was so embarrassing Payjustnow please make your support service better and let us contact a real person and not a Ai bot
0 replies
5 months ago
Burger king Secunda
Burger King should just close their operations in Secunda, mpumalanga. Dreadful service no customer care. Unacceptable.i guess the cappuccino machine is the new ice cream machine always broken
0 replies
7 months ago
Do Not Trust Fnb or The Nimble Group
I had an arrears on my FNB checking account and the account got handed over for collection to Nimble Group. I struggled to pay off the areas and the Nimble group offered me a discount of 45% to settle the account. They have sent me sms’s confirming the settlement of 45% I then pay the discounted amount and to my surprise the account has not been settled. I looked at my acc There was still a balance of areas. So was this whole exercise by FNB just to trick me into paying a huge amount into the account? Just my advice to not trust FNB and the Nimbe Group, they have just manipulated me
53 replies
8 months ago
Not So Prime after all
I must admit in my 24 years of having a car insurance Prime is the least favorite of them all. They have service providers like a glass fit that does not provide alternative transport even if it is just drop and go. Do Prime not check if their service providers have such facilities? This is a real inconvenience
0 replies
9 months ago
Greyhound bus service no thank you
At this point Greyhound must just give up as a public transport company, the bus route from JHB to Cpt is so delayed customer support cant give me a straight answer at what time the bus will be at the pick up point. I will make it a mission in life just to warn my fellow people about the poor pathetic service greyhound offers
0 replies
17 months ago
FNB FUSION ACCOUNT
FNB loaded a default payment on my credit record. I have already a payment plan regarding the arrears account. This unprofessionalism is not acceptable. I have phoned the credit risk team to find out what is happening and why. The agent tried to transferred me to the legal department and the just got cut off, no call back no nothing. This FNB is behaving like a ruling party and just do what they want to customers.
112 replies
20 months ago
FNB Short Term Insurance
If you think about using FNB as a vehicle insurance, you are better off going with the tried and trusted in the industry. I phone in last week Tuesday to cancel my vehicle insurance with FNB as there was a better offer from a competitor. The consultant (Kagiso) then asked me if there anything FNB can do to keep my business. Which I rep**** yes if they can do something about my insurance premium. My Premium at the time was R1541.08. The new premium negotiated came to R1257.81. On the 23rd of August FNB debited R2792.69 which almost double on the agreed premium between myself and FNB. I then emailed the consultant (Kagiso) on Saturday morning trying to find out why this could have happen, to my surprise their office was closed on weekends. I was expecting feedback regarding my concern first thing Monday morning, but still not a word from the consultant. I then phone in to find why my bank account was debited almost double the premium. I eventually got through to an consultant after numerous attempts. The consultant explained to me that the reason for the debit is because I'm in arrears with my premium payments, before they could debit the discounted premium FNB had to recover the arrears (R1541.08) . I never had arrears on my premiums and went through my bank statements whiles on the phone with consultant reading trough each of months my premiums that went off. The issue has not been resolved as yet. I can not explain the inconvenience this has caused in my finances as most people are aware each sent is accounted for in this tough economy we are facing really hard times. FNB and other companies like them are reckless in just assuming people have money and just do as they please without explicitly making the consumer aware. I must say I'm deeply disappointed with FNB short term insurance. I would recommend that rather stick to the traditional Short term insurer institution that know what they are doing. That is just my personal opinion.
53 replies
23 months ago
FASTA
I have settled my loan account on the 20th of this month and today they still debit an installment on my bank account today the 22nd of May. I have used FASTA in the past and was more than happy, but today is can see its very difficult to get in touch with FASTA there is no number you can phone on their website. I logged a ticked but they have not responded it is a flawed system. They need better way for customers to get a hold of them. I need my money back today!!
0 replies
Review Distribution
5 Star
1 (5.882352941176471%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (29.41176470588235%)
1 Star
11 (64.70588235294117%)