Active since Jan 2013
9
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0
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Reviews
9 reviews3 months ago
Service Delivery and Useless BOT
Is there anything more annoying than having to deal with this company? I tried logging a call for service since yesterday, first my account number on my account from them is now not recognised when i call - nor is the reference number i got from the Alfred the BOT. Don't let me start with the direct number in Bellville.
219 replies
4 months ago
Extreme dissatisfaction with Dis-Chem’s delivery service
The service I have experienced has been unacceptable. The staff managing the WhatsApp service have been arrogant, dismissive, and clearly unwilling to provide the level of service promised to customers. If Dis-Chem is unable to reliably deliver medication, then this service should not be offered at all. As a diabetic patient, timely access to my medication is not optional—it is critical to my health. Due to repeated delivery delays, missed commitments, and ongoing failures to deliver on time despite numerous follow-ups, I have repeatedly missed my medication. This is deeply concerning and completely irresponsible for a pharmacy service provider. The lack of accountability and urgency shown by your delivery team demonstrates a serious disregard for patient wellbeing. I am disgusted by the conduct I have experienced and expect this matter to be treated with the seriousness it deserves
0 replies
6 months ago
RCS sucks
RCS is the pits when it comes to customer service - in January i paid my account via Capitec and although the money reflected they needed me to get a document from the bank which i did but they listed it as a missed payment- never going back to correct that. The most recent incident i made a payment of R1300 which translated to available credit being R895 after using R150 the credit left was R397 - am i missing something in this math? I called and was sent from pillar to post . They just dont care.
70 replies
9 months ago
Urgent: Ongoing Billing and Service Cancellation Issue (Ref #10708362)
Dear Webafrica Team, I am writing to express my frustration with the ongoing issues I have experienced in trying to cancel or downgrade my services since 26 June. Initially, I was assisted by Aaisha A, who convinced me to stay by offering a reduced package at R632.50. However, this adjustment never reflected on my billing. I communicated this to her, but my message was not acknowledged. I followed up again on Saturday, 2 August, and spoke to Banele, who assured me that the matter would be escalated. Unfortunately, I never received any feedback thereafter. I made further contact on 4 August, spoke to Khetsiwe, who transferred me to Kiara. Kiara confirmed that my billing would be adjusted to R554 and provided reference number #10708362. Yet today, I received a message stating that my service would be disconnected, and the invoice still reflects an incorrect outstanding amount of R759. I am now speaking with another agent, Lihle, who has not responded to my follow-up. This situation has become extremely frustrating and unacceptable. I kindly request the following: Immediate correction of my billing statement to reflect the agreed-upon amount of R554. Confirmation that my service will not be disconnected. A clear resolution plan for my downgrade/cancellation request. Please treat this matter with urgency and provide a written response as soon as possible.
70 replies
15 months ago
Telkom service sucks
A telkom agent accidently deactivated my cellnumber end November 2024- up to date i am still struggling to get it restored . I went in person to a telkom store in December and did not get assistance , yesterday, 11 February 2024 i called and is still waiting for feedback. This really sucks. Telkom you should do better.
0 replies
35 months ago
CANCELLATION OF CONTRACT
DESPITE THIS BELOW PROOF I JUST LEARNED THAT I HAVE BEEN BILLED AN ADDITIONAL R988 EVEN THOUGH MY CONTRACT WAS CANCELLED AFTER EXPIRING - NO WAY OF CONTACTING TELKOM TO RECTIFY. Please keep the important information below handy for any communication with us with reference to this cancellation request. Your case number: 31479749 Service number to be cancelled: 0659450617 Kindly note that it may take up to 2 months for the billing process to be completed after cancellation due to a 30 days’ mandatory notice period required on all service cancellations. We hope that we can be of service to you in the near future. Please feel free to contact us should you require any further assistance. Best regards, The Telkom team
0 replies
45 months ago
FNB Private Banker - Lack of service
Kim Pedro responded to my call re opening a bank account for a minor - she asked for the documentation on the 24th August - i forwarded it on the same morning of the 24th and up to now 2 September no response. I called numerous times and received no joy. Why the hell it is call "private banking" is anyone's guess. I am better off queuing at the bank like everyone else without having to pay the facetious fees "bestowed" upon private bankers.
192 replies
88 months ago
Your customers deserve more
I would like to have someone with a braincell to actually interact with me at Multichoice. I cannot for the life of me understand why the public get subjected to people who do the basic reading which as a Self service customer you can read of the screen. I cancelled my services for the month of Oct-Dec and reconnected it on the 2nd January during that time I insured my decoder and provided my bank details for deductions as my services weren't active. Upon reconnection in January I was told I owed for insurance which I disputed and asked to cancel which it was done and I received cancellation letter- low and behold when I was due to pay for my services in Feb I was told about my insurance again and I sent through the cancellation letter to no avail as I was in arrears with insurance- does that mean I can backdate a claim during the time I did not pay for it- cause I am sure if I had a claim during that time I would have been told im not covered so why should I pay now after cancelling it?
0 replies
93 months ago
Unprofessional skelms at Cape Executive Parking - Cape Town Airport
I left my car in the care of Cape Executive Parking and left my key with the person on duty on Wednesday,12 September and picked it up on Saturday around 17:20PM . Upon my return I found my car dirty and called the person on duty to show him the dirt on the outside of the car and the shoes that was put on the back seat of the car. On top of that I found that my cubby hole has been fitted with a new lock and my car keys cannot open the lock. I called and was given the details of the Operations Manager as well as an email address which I emailed to explained my complaint. The first reaction was him laughing saying that he is the only person who can changed locks and he don't belief his staff did it- than I was given an excuse that they outsource the services of cleaning of the car and their bakkie is in for a service he would come out the next day to have a look at the lock. The day he was suppose to come out he called me telling me he spoke to his guys who told him the cubby hole was locked - which does not make sense as my keys do not work on the lock fitted. He was very unhelpful and clearly trying to shift the blame - no customer service at all. I will never use this company ever again!!!!!!
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
8 (88.88888888888889%)