KP
Kelvin P
Active since Jan 2013
8
Reviews
0
Industries
Reviews
8 reviews5 months ago
Thank you Outsurance...
Thank you Outsurance for living to your values of being human, passionate and awesome service.
53 replies
8 months ago
No professionalism, no dedication and no integrity at Bruces Panel shop in Pietermaritzburg
Pathetic treatment of a Pensioner- les and deceit - my dad took his Mercdes bemz to Bruces-he has received nothing but shoddy treatment, They drove the vehicle from his house but we not sure what happened at the panel shop now the car is dead-not starting. Jose from the workshop has spoken lies about the conversation he had with my dad-luckily calls are recorded. Now they want to claim through our insurance. PMB is small and Bruces claim to be client service driven-its all just talk and lies. Now we had to get our own mechanci to go and see what the issues ate and in the meanwhile my pensioner dad has no vehicle because of their disgiusting and disapponting service. Wheres the committment,
0 replies
20 months ago
Uber Eats values: Provide fast, reliable food delivery services- what a joke
I placed an order on 11 August 2024 for a burger and chips. The driver supposedly came to my complex and stood there for 10 minutes-one call was missed and no one tried to call again. He sends a picture to me saying he delivered the food yet I stay in a complex and we searched for the food we could not find it. I contacted Uber eats and told them I cannot find my food. If they can let me know where the food is-I got the same message three times, from a bot, not even a human being saying that the driver followed policy-where is the empathy and compassion. I requested three times that I only want the food-I don't even care for a refund. In future, please do not use Uber Eats-they really lie and **** us. And they have no value propositions for their clients.
0 replies
38 months ago
Disgusting and pathetic service at MiWay
Good day, may i please say that Miway insurance is the worst service provider ever,. My dad is trying from August last year to get his car repaired after someone knocked him and he is still waiting. He is a pensioner with 1 vehicle and they do not care. Their call centre is useless, everytime he phones, it is at his cost and he keeps getting the run around. What has happened to service delivery in this country, has it gone down with the GDP??? He pays for this service yet they are so unhelpful and have no compassion.
53 replies
47 months ago
Heartless, Uncompassionate and Cruel Service.
I write this letter with disgust and disappointment. My husband received this letter of demand and the lawyer is demanding R8000 from him every month to prevent legal action. I decided to write on behalf of my husband, as he has medical conditions, and this issue has given him sleepless nights. The lady we dealing with is so uncompassionate and heartless. We trying to explain our situation to her, pleading to hear our circumstances that unfortunately our lives took a turn for the worse when I lost my job, and my husband lost his dad so we basically had to support 2 households and then Covid hit and I could not secure a job just contract positions which barely helped us. I only managed to find a job now 8 months ago and we are trying to rebuild our lives again. She insists that we pay R8000 per month, despite me explaining that can we arrange to pay R2000 per month, we have 2 kids in school, and we need to survive as well. Paying R8000 is simply not feasible for us right now. If our circumstances change in the future, we will try and pay this off but right now, we are struggling and paying our bills, this R8000 demand will ruin us. She insisting that we pay R8000, how cruel can a company be. The accountability is ours but yet they would rather cripple their customers then help them through with compassion. Having a heart hasn’t killed anyone yet? I see on their website, what sets them apart is "At Norton-Lambrianos Attorneys, we have the wealth of experience, skills, resources, and modern technology to deliver outstanding service in a cost-effective manner. We continuously deliver the best results for our clients by employing a multitude of collection techniques to ensure an efficient experience and prompt payment" so does that mean dealing with humans as if they dont matter is that what sets them apart.
339 replies
47 months ago
Heartless, Cruelty and Non Compassion: The new values for "customer obsessed" ABSA
I write this with utter disappointment and disgust with Absa credit card. My husband received this letter of demand and I see Absa is demanding R8000 from him every month to prevent legal action. I decided to write on behalf of my husband, as he has medical conditions, and this issue has given him sleepless nights. Unfortunately our lives took a turn for the worse when I lost my job, and my husband lost his dad so we basically had to support 2 households and then Covid hit and I could not secure a job just contract positions which barely helped us, i only managed to find a job now 8 months ago and we are trying to rebuild our lives again. We accept full responsibility for this, and we are prepared to pay this amount off, we have 2 kids in school, and we need to survive as well. Paying R8000 is simply not feasible for us right now. If our circumstances change in the future, we will try and pay this off but right now, we are struggling and paying our bills, this R8000 demand will ruin us. Absa is demanding this amount be paid, now when I look at the values Absa stands for: Our ambition is to sustainably create shared value and play an integral role in our customers' and clients' life journey, empowering them to achieve more and to recommend us to family, friends and business associates. Their cultural transformation is story is about people coming together to reflect on what matters the most, we are customer obsessed, we acknowledge the strength of our people and we deliver results sustainably, with an African heartbeat. These 2 statements are so ironic to what they are doing to their customers now. The accountability is ours but yet they would rather cripple their customers then help them through compassion. Having a heart hasn’t killed anyone yet? How can we recommend Absa to family and friends when they not even prepared to listen to their current customers.
268 replies
77 months ago
Air Mauritius has no heart when it comes to the customer
Now in the age of the consumer, I find the service I received at Air Mauritius shocking and heartless. An Airline that talks to their commitment to customer expectations and delighting the customer in their values and mission, is an airline that has no heart ,no compassion or empathy at all. I had booked a holiday for August 2019 in January 2019 and paid for it via my credit card. Unfortunately I was retrenched on 26 June, and I noticed the agency immediately. We decided to postpone the trip to October, hoping to have secured a job by then. However, things did not go to plan and I notified the agency of my options, apparently since I booked in January 2019, the tickets expire in January 2020, and to travel in January 2020, I would need an additional R 35000 to pay in. In the interim few days before our flight in October, my husband was booked into hospital and we could not travel due to his illness. I did send all the documentation to the Airline and all they can do is give me R 1000 for each ticket as tickets are non refundable. Where is the human element in their strategy as an airline. Life happens, and yet they have no sympathy or care or feeling for the customer. I practically begged them to postpone the tickets to August 2020, I would pay the difference in as losing R 70 000 is not an option for any person in today's economy. This is the first time that my daughters and I were travelling overseas, why on earth would we want to cancel and lose that money if the circumstances were not justified. How despicable is that!!! I am retrenched, battling to survive and they want to pay me R 1 000 per ticket. I guess robbing people contributes to their "sustained profitability" When I spoke to Air Mauritius, the staff member mentioned that they do appear heartless but its because people get a doctors note for the slightest thing and they want their money back, I tried to explain that this is not who I am as a person as I am desperately trying to find employment and with my husband being off sick, we could not travel but I have never received such pathetic and cold service from a Company that depends on people to drive their business. I never realized that retrenchment or having a sick member at home means nothing if it does not happen to you. Having human decency and compassion is free. It costs nothing. It would be so great is these big corporate practiced this simple humane behavior.
0 replies
81 months ago
Pathetic service at Telkom towards Pensioners.
I have had such a bad experience with Telkom. My landline has not been working from 22 August. I phoned the consutant, Nosipho and she advised that cables were stolen. The technican Karen has sorted the cables out but we must buy new phones, new phones that work with WiFi. There is nothing wrong with the phones we have, we are pensioners who cannot afford data and Wifi. The reference was 29756087. All I want is my landline to be restored, my llandline is 033-3915780. Can someone from Telkom please resolve this query urgently.
0 replies
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7 (87.5%)