TD
Tony D
Active since Jan 2013
33
Reviews
0
Industries
Reviews
33 reviews5 months ago
Great customer retention service
Dealing with Donovan Smith from customer retentions. He was at all times professional and courteous and did his best to accommodate my concerns. I did renew in the end and he kept a clients as well as build trust. Well done.
53 replies
7 months ago
Cannot trust Payfast for automated banking
Payfast put through 6 auto transactions on my credit card instead of one. When i discovered it a couple of days later, I spoke to a call center lady who said it would be attended to within an hour. I then got an email which said two days. After two days - and no response - I called. Still no resolution, no escalation and the call was "dropped". I mailed. No response. Mailed again. No response. Mistakes can happen (but shouldn't with banking intermediaries) but what to do when you lose trust with an automated banking company! Surely customer service should be better than this? Perhaps the Ombudsman can help them?
53 replies
10 months ago
MBFS useless service, cannot get a response
It has taken over a month for MBFS to respond to a simple enquiry and settlement at the end of their Argility finance. We have written emails, called them, visited TWO dealerships (who refer us back to MBFS), and when we do get a mail it is "encrypted" with instructions to "register with webmail" which do not work - repeatedly. This is actually "business on a plate" for you with an excellent client who has never missed a payment in over a decade! How about just picking up the phone and talking to your client - we have bought 4 Mercs in a row. This will most likely be our last engagement with Merc. Shame on you.
0 replies
14 months ago
Zero customer support from Makro.
An order is now almost 4 weeks overdue. Delivered in 3 parts. One item (the main item) was not delivered at all. Customer services are not able to resolve and say they will escalate. The Strubens Valley shop do not answer their phone, ever. Emails to support mail are responded automatically with "we have lots to deal with and will get back o you" type of message. They never do. I am unable to get it delivered, or process a refund. What appalling service.
407 replies
19 months ago
****mers - cheap Chinese - Not SA company
They claim to be in SA but are Chinese. The quality is disgusting (leather jacket is plastic, leather shoes plastic too. Good luck trying to get your money back or customer service.
0 replies
23 months ago
Read the reviews - you will lose your money. ******.
Ordered two months ago. Not delivered, not tracked etc. their email either doesn't work (info@ rel*****) and their call center is always at least a 20 minute wait then cuts off. These guys are ****** and no way to contact them. you will loose your money - red the other reviews - all saying the same thing.
0 replies
26 months ago
Lunarpro excellent service
Lunarpro, a service provider for King Price, did an excellent job. The speed of response was top notch and the installation done within a day of confirmation. The team on the ground were professional, answered all questions and did a neat and efficient installation.
0 replies
26 months ago
Unexpected same day delivery - brilliant
Brilliant delivery Service I ordered a printer around 2pm, went out for a meeting, came home around 5pm and it was already there! I didn't even realize. Now THAT'S service!
0 replies
29 months ago
No inetnet on MTN data. No support. Unable to resolve. 5 months...!
Cannot get MTN to get my internet to work on their data. Have spoken to call center numerous time who "reset" their data. Have purchased new data bundles. Hva erest all my data settings on iphone 12 latest IOS, Have spoken to their technical data department twice. Can never speak tot he same person twice, so have to rexplain every time, and they do the same as the preveious person. The get to speak to someone is the workst IVR in history and when you do get to someone (try reporting *****, someone actually answeres) they put you on hold. Appalling service.
0 replies
41 months ago
Don't believe the sales pitch! They don't want to pay.
"We aim to create fans, and not just policy holders" so they say when you call. The truth is far from it. As per many insurance companies, the sales process and promises are slick and friendly. The claims are a nightmare, full of miscommunication, and confusion until they rapidly cancel the claim. Even after repeatedly calling them, letters from vets, calls even visits to the pvet, things are still not resolved - i I need to chase them to reopen and get it sorted. Appalling customer service., and the usual slow and painful escalation process which is aimed at wearing you down so you give up. It's disgusting.
264 replies
Review Distribution
5 Star
4 (12.121212121212121%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
10 (30.303030303030305%)
1 Star
19 (57.57575757575758%)