LC
Lavinia C
Active since Jan 2013
9
Reviews
0
Industries
Reviews
9 reviews5 months ago
Do not answer calls or return customer calls
I called Hyundai Germiston on the13 Nov at approx 7h30am to make an appointment for my car to be serviced. After numerous attempts, my call was eventually answered by a lady from car parts who informed me that the servicing department was accepting cars for servicing and therefore unable to take calls... Fine, she asked for all my details and promised to get someone to call me as I wanted the cash price since my car is out of service plan. No one got back to me the entire morning. I then called back in the afternoon and was assisted by Prelen. I requested to speak to the manager to which I was told he was in a meeting. I asked him to get the manager to call me back. Today is the 25th Nov I have still not received a call from the manager. Just very disappointed with Hyundai Germiston
0 replies
9 months ago
Rude and condescending consultants
Van Rhyns attorneys are rude and condescending and in all my interactions with them, they do not provide me with the option of making payment arrangements. They have instead addressed me with rude and unhelpful attitudes and numerous threats to have me listed on Credit Bureas. They have pointed fingers without understanding the history of what has transpired since the procedure to date (Their client had an incorrect email address and I was not aware for 2 years that there was an amount not paid by the medical aid) I am very disappointed in the unprofessional manner in which I have been handled, and I urge the company to upskill their consultants in the correct manner of dealing with people. Being employed by an attorney does not mean that they have the right to BULLY anyone especially if the person is willing to make payment arrangements. They scream and shout, and talk over a person. This is tantamount to harassment and is unacceptable.
0 replies
23 months ago
Buffalo International Logistics poor service
I have been experiencing numerous issues with Buffalo International logistics (Newcastle KZN Branch) since December 2023 when a parcel I had ordered was supposed to be delivered to my home address in Ladysmith KZN. The driver was lost , called me and I gave him directions however he decided to return to Newcastle with my parcel. Since then I have called, sent numerous emails and what's-app queries to Buffalo support to follow up. All my efforts have been to no avail , as I have not received any feedback (or direction and guidance) on any of my queries. I even tried to get someone to go to the warehouse , however I was told that no customer's are allowed there , hence why there are no physical addresses shared on their website. Today , I suddenly received and email from Buffalo support stating that "all parcels remaining in their warehouse after 3 months due to unpaid taxes or incorrect contact details are destroyed as per their agreement with the suppliers" I find it unacceptable that after so many queries I now received an email of this nature. Buffalos service has been very poor and frustrating to say the least. They do have my e-mail address, contact numbers and address and have chosen not to respond. I have responded my unhappiness about this email, have requested a full refund and I have stated that I cannot lose my money because of their internal incompetency's however Buffalo responded that I should take up my grievance's with the supplier. The supplier has NOT been an issue here, they sent my parcel within a week days to SA, the issue is from Buffalo Newcastle. This is the email from Buffalo: "Unfortunately any cancellations, refunds or returns must be addressed directly with your supplier, BUFFALO International Logistics only handle the international airfreight to SA and see to the delivery of the parcels. If you have cancelled with the supplier and they have still dispatched the parcel then you have the option of paying the customs tax and receiving the parcel or if if you do not pay the customs for 3 months then the parcel will be destroyed" I have requested them to look at my e-mail trials since this issue started. I did not cancel with the suppliers. Once again the problem stemmed with the delivery from Buffalo Newcastle.
0 replies
24 months ago
Frustrating Absa Call Centre
I am very disappointed with the The Absa Call Centre for savings and investment banking, I have tried a few times to get through to them and I have not received assistance despite holding on for 20 minutes at each attempt. Unlike other call centres they do not even provide you with a queue number to at least give an indication of how long you will be holding on for. Furthermore there is no option for a consultant to call you back so you are left holding on with no idea of when you will be assisted. This is very frustrating Absa! At least introduce queue numbers so we are informed of how long the wait will be/count down .
212 replies
27 months ago
Discovery Car Insurance Poor Service
I submitted car insurance claim with Discovery on the 18th Dec 2023 and it was approved on 19th Dec 2023 . To date my car has not been fixed (31 Jan 2024) and Discovery insure seems to have no urgency in getting it fixed. There is no feedback to my e-mails except that a consultant will contact me. There is also no COMPLAINTS email addresses or process that I can follow on their website or app. I keep getting referred to the information email address but I do not get assistance. In December I was told that the dealers were all closed and would only be of assistance from the 8th January 2024. I notified Discovery that I was only in Ladysmith for the December break and would be in Johannesburg by the 9th January. This was not captured or noted on the system by the consultants eg: On the 12th January, I called the claims Centre to again notify Discovery that I was no longer in Ladysmith and wanted the repairs to be done in Johannesburg. No notes were made by the consultant despite telling me that she would arrange that a dealer from Johannesburg contact me on the same day. On the 17th January when I queried the status of the claim I was surprised to find out that the dealer that was allocated for repairs was still Tugela Panelbeaters from Ladysmith. I have still not been assigned to any dealer in Johannesburg to have my car fixed, instead I had someone from CAPE TOWN call me and advised that they were allocated the claim. I explained to the consultant that I Live in JOHANNESBURG. Why is Discovery getting it so WRONG? I am really unhappy with the amount of time that has passed since I submitted my claim and this process has been very frustrating and disappointing to say the least. Discovery needs to do better. Disappointed client
116 replies
47 months ago
Jet insurance poor service
I have been trying to claim for lost cellphone from Jet insurance since last year but I am not successful. I have been sent from pillar to post and provided everything that they need. The consultants have promised to get back to me but still up to now there is no feedback. It is difficult to get through to the cellphone insurance departments. The voice activated answering machine services is absolutely horrendous, you cannot get to the options you want to get to. I am constantly holding on endlessly for consultants who either do not answer or if they do answer they ask you told on whilst transferring you to the correct department. Needless to say I do not get to the correct department and I am then asked to rate the service then. I get cut off immediately thereafter. This is the most frustrating experience with Jet . My airtime and time is wasted so much trying to get assistance from them. Can someone please assist me with this issue???
0 replies
50 months ago
Hirschs poor customer service
Good day Hirschs customer service is the absolute pits. They do not respond to emails or telephone calls. I purchased a Hirschs voucher via the Vodapay app in Nov/December 2021. Hirschs confirmed my order and sent me an order code. To date I have not received my voucher despite numerous attempts to get in touch with Hirschs. I have also sent emails to the emails addresses provided. I received this message from them on the 10 December 2021: HI Lavinia Crouch, Great news! You order is now processed. We apologise for the delay in processing your order and thank you for your patience. Your voucher code is: 15073299f5364 Should you have any queries, please contact us at orders@hirschs.co.za, or justin@hirschs.co.za
0 replies
62 months ago
Unsatisfactory and non responsive service
My car went for service in November 2020. When I got the car back my window and mirror mechanism/panel on the drivers side was stolen. I lodged a claim with King Price and sent pictures. It is now MARCH 2021 and I am still waiting for assistance. The service has been unprofessional and most times non responsive when it comes to handling this complaint This is a safety issue for me as I cannot see clearly with the mirrors being in the position they in, I cannot open any windows or adjust my mirrors, I have to open my drivers door to get pass toll gates and boom gates etc. My airconditioner is not working and sitting in the car for 5 minutes in the heat is torture. My son has been ill twice in the car due to the heat and no ventilation. This is not the first time that I've experienced this with King Price. Every consultant that I speak to promises to get back to me with no result. I have phoned numerous times, utiised the whatsapp chat platform and everyone says someone will get back to me with no results!! King Price has the habit of exhausting clients to the point that they end up leaving the query or complaint. I talk from previous experience and from friends feedback. This practise has to end. I have started a job thst requires traveling and I cannot cope in the heat with my car windows been broken.
56 replies
128 months ago
Medical aid suspended for no reason
My mother was very ill from Monday 28 Sept 2015. On Tuesday evening (29 Sept) my brother took her too hospital and she was turned away. Reason - Account suspended until further notice. This was a big shock to me as my premiums are paid every month. .<br> <br> I called Bankmed on Wednesday morning and they say that my account is not suspended and is active. They say no one from the hospital called them to confirm. (PS: their call centre working hours end at 16h00)<br> <br> I then called the hospital and they checked on the system . It is STILL reflecting as \account suspended until further notice". It shows that I have no funds and is unapproved. The hospital confirmed that they do not call Bankmed unless it is for admissions. If the patient needs to see a doctor in casualty"
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (33.333333333333336%)
1 Star
6 (66.66666666666667%)