HR
Helena R
Active since Jan 2013
22
Reviews
0
Industries
Reviews
22 reviews2 months ago
Extremely worried about AF as my fund administrators
Receive and email indicating that 'ongoing contributions have been switched in accordance with the provisions of the lifestage model applicable to your retirement fund'. Lof on to AF Connect. Realise they have by retirement age wrong. Request to be contacted. Four weeks and no contact. Try WhatApp number - no live operators. Phone the call centre. Hold the line for 7 minutes. Explain situation to operator, who transfers me to the appropriate section. Get a recording that I can't be assisted as staff have training and the call is ended abruptly.
53 replies
2 months ago
Impossible to cancel expired contracts or reverse unauthorised upgrades
I have been trying to cancel Vodacom contracts that have long since expired, and the process has been nothing short of impossible. Despite repeated attempts, I am met with delays, deflection, and no resolution. To make matters worse, upgrades have been processed on my account without my consent. When I returned the devices and requested the upgrades be cancelled, I hit the same wall — it appears to be virtually impossible to get Vodacom to reverse an upgrade, even one that was never authorised in the first place. This is not a once-off issue. It is a pattern of making it deliberately difficult for customers to exit contracts or correct errors that Vodacom themselves have made. Locking customers into services they did not agree to and then making cancellation nearly impossible is not acceptable business practice. Vodacom, I require the following: 1. Immediate cancellation of all expired contracts on my account. 2. Reversal of all unauthorised upgrades and confirmation that no further charges will be app****. 3. Written confirmation that these matters have been resolved. I should not have to fight this hard to cancel a service I no longer want or to reverse something I never agreed to.
168 replies
2 months ago
Complete failure to respond to third-party insurance claim
I am an FNB third-party insurance policyholder (claim no. RMO40202). After my husband reversed into a third party’s vehicle, the claimant was directed to contact your firm at enquiries@ngov-attorneys.co.za to process his claim. The claimant emailed your offices over two weeks ago with all relevant details. To date, he has received no response whatsoever — not even an acknowledgement of receipt. The claimant had initially tried to claim through his own insurer but was expected to pay a R5 500 excess for an incident that was not his fault. He followed the correct channels by contacting your firm as directed. Your silence has left him without recourse and has placed me in an embarrassing position. I have since sent your firm a formal letter of complaint. As legal professionals appointed to handle insurance claims, the very least one would expect is a timely acknowledgement of correspondence. I urge anyone dealing with Neil Govender Attorneys on an FNB insurance matter to document everything meticulously.
0 replies
11 months ago
PPS Short Term/Brolink Claim rejecting Tactics
Extremely disappointed with PPS Short Term Insurance's (administrated by Brolink) customer service and claim handling. After damage to our ceiling and interior and a collapsed boundary wall on my property due to unusually high rainfall in Pretoria (first 4 months of 2025), PPS has REJECTED my claim despite: 1. Proof of regular maintenance (extensive roof work done in 2021 and re-checked in January 2024) 2. Professional assessment that the wall collapsed because the lower part gave way due to exceptionally high rainfall and water pressure between our wall and that of the neighbour 3. Confirmation from my neighbour (an engineer) about drainage planning in constructing their boundary wall (after ours). It took PPS TWO WEEKS and THREE phone calls to reach this unacceptable conclusion. I have TWO properties with them insured after switching from Momentum (where I received much better service) solely for the supposed profit-share benefit of bundling services. Their slogan, "EFFORTLESS HAS NEVER BEEN THIS EMPOWERING", clearly doesn't apply in practice. If you're considering PPS for short term insurance, be warned about their claim rejection tactics and poor customer service. Agents: Sandile Mbatha and Frank Chidi #BadCustomerService #InsuranceClaims #PPSInsurance #ClaimDenied
58 replies
13 months ago
***** Bidvest McCarthy Toyota (Hatfield) strikes again
@BidvestMcToyota @toyotahatfield Following up on my post from 28 Nov 2023 about this dealership's questionable practices. Fourteen months after purchase (wanting to resell the vehicle), we've discovered why they "conveniently" withheld the service book for a month after delivery. The Impossible Service History: - A car that allegedly travelled 135 000 km in SIX DAYS (Aug 2019). Perhaps they took it to Mars? - Miraculously, by Nov 2019, the odometer had shed 120 000 km. How refreshing! - Later, it supposedly covered 30 000 km in 24 days (Oct-Nov 2020) When confronted, Walter (used car sales manager) seemed blissfully unconcerned about these glaring signs of odometer tampering. One wonders what the Motor Industry Ombudsman would make of a dealership that either lacks basic due diligence or deliberately obscures a vehicle's ***** history.
0 replies
15 months ago
Where is my money?
Nice one, Absa! I requested reversal of a transaction last week Friday before 9. Was assured money would be back in my account within 3-5 work days. Reversal done at 1 pm last Friday. Still no money in my account. Someone has been earning interest on a considerable amount of MY money.
265 replies
17 months ago
Absa ***** line in cahoots with Mr D
Actually, -5*. Reported 2 *****ulent Mr D Transactions on 13 October (I'm in the WC, these were for groceries from PnP Menlyn). Payments were reversed. Replaced my card. Transactions were re-authorised today by investigator Nkosinathi without any explanation to me. Phoned me after I had phoned the ***** line again without identifying himself or where he was calling from, then put the phone down in my ear when I had finally extracted the information from him. Really?
224 replies
17 months ago
Excellent service: Mariana Grobler Ooba Home Loans
GROOT kompliment vir Mariana Grobler van Ooba op die Tuinroete. Ek het nog altyd direk met Absa-huislenings gewerk om 'n huis te koop. Dit was nooit regtig maklik nie, maar ek was oortuig daarvan dat ek as 'n privaat kliënt so die beste diens kry. Tot ek nou 'n t****e eiendom wou koop... Ek was nie eers lus om deur 'n verbandmakelaar te werk nie, want ek was nie oortuig daarvan dat hulle waarde toevoeg nie. Tot Mariana Grobler vir my uitsekende diesn gelewer het en 'n baie beter aanbod by 'n ander bank onderhandel het. Nou skuid ek sommer al my banksake. Mariana, jy's 'n juweel - baie dankie!/BIG compliments to Mariana Grobler from Ooba on the Garden Route. I have always worked directly with Absa Home Loans to buy a house. It was never really easy, but I was convinced that as a private client I was getting the best service that way. Until I wanted to buy a second property... I didn't even want to work through a mortgage broker, because I wasn't convinced that they added value. Until Mariana Grobler provided me with excellent service and negotiated a much better offer with another bank. Now I'm just doing all my banking. Mariana, you're a gem - thank you very much!
56 replies
24 months ago
Great service!
Exceptional service from Tapiwa Mhlanga during our recent call. His professionalism, knowledge, and friendly demeanour made the process of negotiating a favourable insurance rate for my NP 200 an absolute pleasure.
53 replies
26 months ago
Teneo: zero communication, less teaching teaching time than other schools, not ASD-friendly
As an educator and trainer of educators, I would have given this "school" -1, if I could. Not only have I tried (unsuccessfully) to contact the school on countless occasions, find out who the grade coordinator is, asked for help through the helpdesk (you're lucky if you get an answer, let alone within 48 hours, to the point that I had to get in through the Zoom technical learner support platform to have someone HEAR me), I have also found out that they have much less teaching time than other schools (this is not disclosed to parents beforehand). As a result, they rush through the first term curriculum so they can start their test series (and suspend teaching) at the end of February. This now leaves me to employ extra tutors to cover the rushed content with my Grade 10 son, although he is in the most expensive Teneo package. And, please don't be fooled by Teneo's "autism friendly" face, they have no idea how to work with children on the spectrum.
0 replies
Review Distribution
5 Star
3 (13.636363636363637%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (9.090909090909092%)
1 Star
17 (77.27272727272727%)