ZB
Zenda B
Active since Feb 2013
7
Reviews
0
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Reviews
7 reviews42 months ago
Why CanonSA?
18/10 I booked my printer at the Cape Town branch of Partserve because of an accidental feeding of prestik into the machine which was stuck on the back of a paper. I received a quote to pay and paid without hesitance to get the printer repaired. Haven't checked the invoice, only on 24/10 when I wanted to use the machine that I found that the printer is still faulty, keep on jamming the paper I use with the printer. I had to learn that Partserve decided to do a service on the printer only, not acknowledging the fault I advised them the machine has. I did not ask for a service I asked for a repair and according to me paid for. After a huge fight and getting Canon SA involved, Abdul Goolam, who assisted me and managed to get the machine back with Partserve to have it repaired correctly on Partserve's expense. After it was tested again, this time looking into the main reason I mainly booked it the previous week, they told me that they found that the bypass unit was faulty and had to be replaced, On 7/11 Bridget collected the paper I use with the machine, from me to test it and make sure the machine is now 100%. I had no feedback and today, 14/11, had to email again for an update. Bridget phoned me, 14/11, with a story of the fuser now apparently faulty which needs to be replaced on my expense. A part that was not faulty when the machine was collected by the courier on 25/10. According to her a fault which they could not properly find only after the roller were replaced and a diagnostic run, what happened to the bypass unit that they said needs to be replaced. When I asked her how they can now say the fuser is damaged after they serviced the machine on 21/10 and the diagnostics then did not show any damage to the fuser. her response...she has no answer. We are now going 5 weerks without a printer to generate an income to my small business and Partserve demanding payment on a damaged part, which had no damage the day I sent it to them. Only problem at the time was the paper jamming because of the mistaken Prestik feed into the machine which caused the paper to jam. I phoned Abdul Goolam again and he said he will get the MD of Partserve Johannesburg to give me a call and see how they will assist me. Only reason for me using Partserve is because it is advised by CanonSA, as Partserve is their service partner. I am so disappointed with the service I receive from Partserve and now trying to blindside me with additional repairs apparently needed to have the printer repaired. What is bonechilling is that when Rene His**** offered to collect the printer on my expense, 24/10, to look into my problem, I told her telephonically that I am not comfortable to do that as I feel that as I don't trust their technicians to not damage the printer more. And now we have a case where the printer has additional faults which was not faulty 3 weeks ago. If Partserve did do a service on 21/10, aren't they now responsible for the machine? Why won’t Canon SA take responsibility and be accommodating as their advised service centre was used to repair the machine, which is clearly now going to have just more problems. We are Canon supporters for 20 years and to have this type of problem by their service centre in Cape Town will instill questioning any future product purchases.
0 replies
42 months ago
Partserve Cape Town not to be trusted
18/10 I booked my printer at the Cape Town branch because of an accidental feeding of prestik into the machine which was stuck on the back of a paper. I received a quote to pay and paid without hesitance to get the printer repaired. Haven't checked the invoice, only on 24/10 when I wanted to use the machine that I found that the printer is still faulty, keep on jamming the paper I use with the printer. I had to learn that Partserve decided to do a service on the printer only, not acknowledging the fault I advised them the machine has. I did not ask for a service I asked for a repair and according to me paid for. After a huge fight and getting Canon SA involved, Abdul Goolam, who assisted me and managed to get the machine back with Partserve to have it repaired correctly on Partserve's expense. After it was tested again, this time looking into the main reason I mainly booked it the previous week, they told me that they found that the bypass unit was faulty and had to be replaced, On 7/11 Bridget collected the paper I use with the machine, from me to test it and make sure the machine is now 100%. I had no feedback and today, 14/11, had to email again for an update. Bridget phoned me, 14/11, with a story of the fuser now apparently faulty which needs to be replaced on my expense. A part that was not faulty when the machine was collected by the courier on 25/10. According to her a fault which they could not properly find only after the roller were replaced and a diagnostic run, what happened to the bypass unit that they said needs to be replaced. When I asked her how they can now say the fuser is damaged after they serviced the machine on 21/10 and the diagnostics then did not show any damage to the fuser. her response...she has no answer. We are now going 5 weerks without a printer to generate an income to my small business and Partserve demanding payment on a damaged part, which had no damage the day I sent it to them. Only problem at the time was the paper jamming because of the mistaken Prestik feed into the machine which caused the paper to jam. I phoned Abdul Goolam again and he said he will get the MD of Partserve Johannesburg to give me a call and see how they will assist me. Only reason for me using Partserve is because it is advised by CanonSA, as Partserve is their service partner. I am so disappointed with the service I receive from Partserve and now trying to blindside me with additional repairs apparently needed to have the printer repaired. What is bonechilling is that when Rene His**** offered to collect the printer on my expense, 24/10, to look into my problem, I told her telephonically that I am not comfortable to do that as I feel that as I don't trust their technicians to not damage the printer more. And now we have a case where the printer has additional faults which was not faulty 3 weeks ago. If Partserve did do a service on 21/10, aren't they now responsible for the machine?
0 replies
45 months ago
Beware of Durbanville Properties
Beware of leasing a property from them. Especially in Eikenbosch Kuils River. As we were in a bad situation and urgently in need to acquire a house as we were moving to Cape Town and had only 2 weeks left to pack up and move from North West, we had to discover too late that all verbal discussions and agreements with Hugo and Clinton are denied numerously or they will change the original conversation to suit their lies. Upon viewing the house we were informed of a sub-lettor but that she is paying R450 towards electricity (their exact words). Within the first couple of weeks moving in we enquired about when exactly we will receive the sub-lettor’s payment towards the electricity, then Hugo denied having this conversation. We took it upon ourselves and reached an agreement with the sub-lettor that she has to pay 1/5 of the electricity which she gladly agreed to. A few months later we learned that we are also paying for the sub-lettor’s municipal usage and from there we had a fight on hand to get the sub-lettor to pay her part and Hugo from Durbanville Properties to get our request heard and our money refunded. As time passed the municipal account for the sub-lettor accumulated and the sub-lettor started to abuse the electricity and we had to pay for it. Our complaint falls on deaf ears and Durbanville Properties simply does not try or even want to solve our complaint. This situation is suspicious as Durbanville Properties, whom apparently has no relation with this tenant financially or personally, rather sides with this tenant than to resolve our complaint, their legal lessee.
0 replies
47 months ago
Clicks Safeway ****
Clicks and their so called experts won’t assist with us to purchase replacement parts for a Safeway milkshake machine bought last year and given to me as a present. Giving excuses and all we asked for is to buy replacement parts not have it replaced on their expense. Safeway is definitely a bunch of **** sold and Clicks can’t offer backup service at all.
0 replies
52 months ago
Aramex South Africa are thieves......
I am so frustrated and angry with Aramex South Africa, especially Cape Town. My client order water decals last week and chose the dropbox option from my shipping option and the parcel was received at the facility Friday 31 Dec. 2021 in the morning. The same day it left the facility and all tracking stopped. Until my client contacted me with the system saying the parcel was returned to shipper and then investigation started. Today, 7 Jan 2022, Aramex phoned me to tell me the parcel is missing and unfortunately for me they don't offer insurance on the dropbox option and now I have to refund my client. And Aramex is just not concerned. I feel the person who scanned the parcel last should be investigated and office CCTV should be made available at the last scanned point which apparently was at the airline, which I doubt, as I feel the parcel went missing between the Aramex facility en-route to the airline and that vehicle and persons should be investigated. I want a full compensation for the loss I now incurred with the refund I have to cover and the sleeve I bought and the stationary and time to print the water decals. Aramex will now be removed from my shipping option and I am going to post this story on socialmedia.
0 replies
116 months ago
Junk
<p>December 2015, we bought a wifi router. For 7 months it worked with no issues. Till one afternoon. The signal light kept jumping from blue to red. First we thought it was network related, we contacted Vodacom. They checked their coverage and also came and replaced our network booster. But still the problem persisted. We took the unit back to Telkom, they said it's got a warranty, therefore the unit has to go through to Huawei for repairs. Last week Thursday we collected the "repaired" unit. The repair form indicated that the problem was software related and they installed software. Back in my mind I knew that when we get home the issue will resume. Now the unit's light stays on 4G, might I add, we don't have 4G Vodacom coverage. And still the router does not work. When I replace the simcard in our older portable router, we have wifi in home with no issues. Thus is the problem with the device.</p> <p>Now it is expected that we drive 70km, one way, again to take the router back to Telkom, should we do that, it will only be for a refund. I contacted Huawei technical support, they can't help. Told me that we should request a refund from the supplier. When asked for customer care at Huawei, I was informed that they don't have the contact e-mail address to lodge a complaint. I will definately not accept an exchange, I would rather take the refunded money and purchase a product of value. </p>
0 replies
131 months ago
Stealing?
On 13 July I contacted Cell C to cancel my son's BIS subscription on his 9230 Curve, because I gave him my Z10 and in order to activate BIS on the Z10 we had to phone customer care to cancel the standing subscription. After the request was honored I loaded him airtime on the Z10 to purchase BIS. We chose the R37 option which was given on the menu after dialiing *147#. The phone worked till 15:12 on 14 July.<br> Today I phoned customer care and was forwarded to the technical department and was informed that we actually purchased BIS for the older model Blackberries and not BB10. When I asked why the options given for BIS was not for the BB10 the woman couldn't give me an answer and told me that I should again purchase BIS. I told her that Cell C then owes me R37 because it is not my fault that we received the wrong options upon BIS purchase through *147#. And I am not going to freely give Cell C R37, even though it is a small amount, but how many other customers had the same problem? Add the amounts, you will get to a hell of alot of money. I demand a refund for the R37! Otherwise Cell C will loose 4 customers in our household alone and we will spread the word...
75 replies
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