BP
Bradly P
Active since Mar 2013
22
Reviews
0
Industries
Reviews
22 reviews37 months ago
******* upgrades without consent
They upgraded my line without consent and now don't want to undo the change backdated expecting me to pay the upgraded difference first. They prepared to downgrade as at next month when `I didn't even authorise the upgrade
53 replies
105 months ago
Refund promised and overdue
I was promised a refund by RCS/Game for the credit balance on my account (which was approximately R900 at the time the email was sent) when following up I was then advised that this was a mistake by the agent. This is unacceptable and an expectation was created on a refund therefore I expect my refund. Game/RCS should write off these interest charges due to its agents error based on the written confirmation provided. I would like my refund as the call centre is giving me the run around. I escalated this to RCS AD383620 and was promised a investigation and call back and after a week no feedback again.
61 replies
105 months ago
Reneging on settlement offer
On 2 August 2017 I made a settlement offer to Edcon to close my Edgars account which was accepted on the 4 August 2017 by Nkosiphendule Seja in writing. I provided proof of payment and requested confirmation of account closure. I was repeatedly told by Nkosiphendule that they waiting for the discount given of R946 to be written off before the account is closed. I subsequently was advised by Nkosiphendule that she thought my account was under debt review and gave the settlement offer and it was a mistake!
122 replies
109 months ago
Always looking for a reason to decline a claim
<p>The appeals process is a joke, no action or feedback on my appeal for claim number: HLC17/001064. I had a accidental damage to my garage which collapsed. The structure poses a safety risk as it can collapse at any minute and it will cause damage to my house and my neighbours house. Looks like Standard bank Insurance would prefer to pay a bigger claim when the structure collapses further. Despite stressing the urgency and sending pictures i am yet to solicit a response.</p>
112 replies
112 months ago
Slow responses and excuses not to pay
<p>Standard Bank Insurance under references hlc17/000108 - hlc17/000109 - hlc17/000160.</p> <p> </p> <p>1. A claim was logged in January 2017 for storm damage after the heavy rains and flash floods in December 2016. When I became aware of the damage I reported the matter accordingly. The building contractor appointed was Bathopele construction. I waited for a week and eventually called the contractor to find out why they have never contacted me. They apologized due to an internal process failure as my claim was never sent to anyone to work on. I called Standard Bank Insurance to complain and they appointed Bundu thatching. The contractor, Bundu Thatching, came to assess the damages for the storm claim and inter alia the pipe claim/s.</p> <p> </p> <p>2. The contractor from Bundu thatching advised me that the storm damage was caused by roof leaks which was probably caused by the flash floods and heavy rainfall during the last few weeks. I advised the contractor that the roof was NOT leaking with every rain except when there was heavy rainfall. The contractor said that with cross winds it can cause the roof to move as it is a corrugated iron roof which can cause leaks. This will not necessarily happen with normal rainfall. The contractor took photographs of all the damages. I pointed out to the contractor that I had resealed and painted the roof in 2016 and he advised that he could see that the roof was well maintained except for 7 loose *****s which would require less than a liter of membrane.</p> <p> </p> <p>3. I therefore refute you repudiating my claim as the flash floods and heavy rainfall experienced during December 2016 and January 2017 were sudden and unforeseen events. I further refute the reasons or excuses in my opinion (my emphasis) that you are using to reject my claim as unfair and unsubstantive as you are merely reneging on fulfilling your obligations. The reasons and rationale given are baseless as the overall condition of my roof is in a very good condition and evidence of a roof that is maintained. If you were to grade the percentage of maintenance vs non maintenance my roof would qualify as 98% maintained and the unforeseen heavy rains and flash floods contributed to 7 *****s coming loose.</p> <p> </p> <p>4. I am therefore of the view that you are obligated to fund the costs of the resultant damages caused by the storm damage and I am willing to compromise and pay for the resealing of the 7 screens as a maintenance cost.</p> <p> </p> <p>5. I am also concerned by the report supplied by your contractor as being inaccurate and not a fair and accurate reflection as there are stark contradictions made in his report to you vs what he communicated to me at the time of assessment. I am further concerned that your contractor compiled a report a few hours/days later after assessing the roof at which point he may have visited other sites and relied on his photographs only as a point of reference and he was unable to accurately recall the details of my home and the 3 separate claims that he has been assigned to. I specifically asked the contractor whether he was able to distinguish between the 3 claims as he dealt with them interchangeably during his assessment and it was easy to get confused, he responded that he will work it out later when he does his report. I am making this assessment based on the fact that the same contractor was appointed to all 3 claims and on my pipes claim/s he supplied an inaccurate report and omitted to include important photographs as well as he submitted storm claim photographs on the pipe claim and he interchangeably mixed up the photos of the two pipes claims and not forgetting the other photos he omitted completely. The contractor further falsely stated that I repaired the tiles in my bathroom and that I should be reimbursed as I NEVER made any repairs and in fact followed up on 2 separate occasions this week with your call centre on the claim. On each occasion I was assured that the matter would be taken up with the contractor as he could commence repairs as it was within his mandate and I am yet to hear from him. I also left messages for him and I am yet to get a callback.</p> <p> </p> <p>a. In conclusion I have the storm claim and the resultant damages that need to be reviewed and assessed on the basis of what a court of law would do by applying the reasonable man’s test of what is defined as a roof not maintained vs a roof that has been maintained and whether the 7 loose *****s could be justifiably used as the basis for declining payment.</p> <p> </p> <p>b. I also have the 2 pipe claims and the outstanding resultant damages which have not been properly reported as stated in paragraph 5 above as well as the false report that I had already proceeded to replace the tiles.</p> <p> </p> <p>c. I would like to recommend that the contractor is placed under review and that you perform a proper due diligence on your service providers as I have had bad service from the outset of this matter.</p> <p> </p> <p>d. I called your call centre to advise them that the plumber has put the new pipes on first pipe claim on the outside of my house and that these pipes needed to be insulated and I was told that the contractor would call me to do a revised quote which is yet to happen.</p> <p> </p> <p>6. I would appreciate your prompt intervention and I have included the Ombudsman and Standard Bank compliance office on this email as the various issues noted are unacceptable and tantamount to the overall bad service I have had from Standard Bank. It seems that each time I call the call centre I am hitting a wall and I have no option but to escalate this matter to solicit the service that I am entitled too.</p> <p> </p>
56 replies
113 months ago
Atrocious service Cape Town
<p>Worst rental experience. They never had a category B vehicle which Inhred and so they downgraded me instead of upgrading me to a category A, Hyundai i10. They promised a swap out late that evening or the next day the latest. I eventually had to call them repeatedly on the third day and eventually drove through to the airport to swap out the car and then I get penalized for returning their car with my 40km x2 trip coming off my 100km a day free mileage and I'm responsible for the fuel yet I had to do their job for them. When I objected I got a nonchalant, "it's management" response.</p>
0 replies
113 months ago
Worst experience ever
<p>I have had the worst service from Northcliff throughout the entire sales process and even after sales from delays in the finance application to the run around on delivery of the vehicles. I have facilitated my own sale and that of my brother and dealt with the most incompetent F&I and sales person, Tumi and Sinclair, respectivley. My insurance was supposed to have 2 nominated drivers, which was never done. My brothers insurance was never issued and so it's inconceivable how Tumi could have released the vehicle without confirmation of cover and then blames Sinclair. Sinclair promised me a finders fee of R500 per vehicle (total R1000) end December and now he has resigned and doesn't answer his mobile. I have never dealt with such incompetent staff ever. Even after alerting the DP during the process of the issues then a Tracy was assigned to us however that was just as a sense of false of hope as nothing happened either.</p>
0 replies
114 months ago
Still waiting 1 week later on a 1 day TAT
<p>Hi, I completed migration forms on Thursday last week at Summit road service centre with Tumi Seripe and was told it takes 2-48 hours. Tumi also advised that i will receive a prorata of the new minutes as its an upgrade and pay the prorata subscription on my next account. I have made a few follow ups and its still not done. Now the 808 call center says its only effective on my next bill date???? Another agent says theres no record of it, another agent says i must call upgrades. Upgrades says i must speak to 808. Im always getting the run around from 808 and they clueless on everything you ask them, always put on hold for excessive long periods and then they battle to articulate whatever they were told when relaying the message back. I made numerous follow ups with 808 who have given me the runnaround and put me on hold for 10 minutes at a time and then disconnect the call and you never hear back from them. My number is ********** 475 regards Bradly Petrus. </p> <p> </p> <p>Perhaps MTN should cancel my contract and write off all fees due to their ineptitude in providing me a service. Right now everything is a disservice and despite various escalations I keep hitting a brick wall. I would oove to send screen shots of all my calls to 808 and my emails to Tumi which are simply ignored.</p>
56 replies
116 months ago
Groupon Voucher terms not kept by merchant
<p>I purchased a Sushi voucher from Groupon for The Huguenot Restaurant in Flora Centre. Despite the T's and C's stating: Valid until 31 October 2016. Monday and Thursday, 11:00 to 21:00 and Saturday, 13:00 to 15:00, it has been impossible to get a booking on a Saturday and on a Monday and Thursday only between 11h00 and 2pm. AFter my third attempt i realised that the manager was only stating they fully booked when he heard its a Groupon. I raised a concern at Groupon and it was simply dismissed and i was refunded with a GROUPON CREDIT due to their policy. I find this inconsistent application of policies tantamount of theft and false advertising. I tried 3 times to make a booking within the provisions of the validity period however when the Huguenot manager hears Groupon then he simply says they full and insists you come when they not busy despite the times given. When i questioned him on this he became very rude and abrupt.</p>
0 replies
116 months ago
Voucher terms not kept by merchant
<p>I purchased a Sushi voucher from Groupon for The Huguenot Restaurant in Flora Centre. Despite the T's and C's stating: Valid until 31 October 2016. Monday and Thursday, 11:00 to 21:00 and Saturday, 13:00 to 15:00, it has been impossible to get a booking on a Saturday and on a Monday and Thursday only between 11h00 and 2pm. AFter my third attempt i realised that the manager was only stating they fully booked when he heard its a Groupon. I raised a concern at Groupon and it was simply dismissed and i was refunded with a GROUPON CREDIT due to their policy. I find this inconsistent application of policies tantamount of theft and false advertising. I tried 3 times to make a booking within the provisions of the validity period however when the Huguenot manager hears Groupon then he simply says they full and insists you come when they not busy despite the times given. When i questioned him on this he became very rude and abrupt.</p>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
9 (40.90909090909091%)
1 Star
13 (59.09090909090909%)