RV
Riaan van der Westhuizen
Active since Mar 2013
10
Reviews
0
Industries
Reviews
10 reviews6 months ago
GoSolr signed and processed a contract without my consent
I requested a quotation only from GoSolr after a site visit. Without my authorisation, their consultant submitted and finalised a digital subscription agreement, debit order mandate, and compliance documents in my name — including my ID and banking details, which I had provided for quotation purposes only. I later received a “Welcome” email from GoSolr attaching fully executed contracts showing my electronic signature and debit order authorisation, which I never gave. When confronted, their representative admitted in recorded voice notes that he had “concluded the onboarding process” himself and that I was “not liable for anything” and “not locked into anything,” confirming there was no valid consent from my side. This raises serious concerns about unauthorised contract execution, data misuse, and potential *****ulent processing of personal information. I have formally demanded cancellation and deletion of my data under the Consumer Protection Act (CPA) and POPIA, and will escalate to the National Consumer Commission and Information Regulator if unresolved. Consumers should be extremely cautious before sharing any personal information with this company.
159 replies
15 months ago
Busamed Harrismith - Worst medical "care" experience ever
I had to visit a medical facility or GP on Friday 27 December for a simple medical procedure. We were on holiday at ATKV Drakensville and my one ear became blocked with ear wax. I opted to go to Busamed Private Hospital in Harrismith, but it was a big mistake. On face value everything seemed fine. I was booked in by a trainee who took forever and did not know what he was doing, every step of the way he had to ask advice from another lady. After what seemed like forever I was escorted to the ER. The staff there was friendly and helpful, calling the doctor to come and assist me. After another long wait the "Dr" appeared. He was wearing a mask and I could not hear what he was saying. He did not introduce himself, nor what he was going to do. This is not the first time I had this procedure done and knew what to expect. When he opened a new needle and filled a syringe with cold saline solution, I immediately started to question in my mind what was going on, but I was desperate to get the problem resolved and "go back to holiday". He had me lying on my side while he was poking my ear with the fresh, sharp needle, squirting cold water into my ear to remove the blockage. I have not felt pain like that in a long time, the needle cut into my ear every time. After some wax came out, with the wax and water mix running over my face and into my mouth and eyes (I usually sit while this is done), he asked me to turn over for the other side. To my surprise, when he was done, there was blood on the pillow. This was a first and I tried not to freak out. He then said he's done even though my ear was still blocked and that I need to visit an audiologist to remove the wax as they can see what they are doing. I paid an exorbitant amount and left extremely disappointed and worried about my bleeding ear. On my return to JHB (the Monday after) I visited my GP. It took him 5s to clean each ear, while I was sitting upright, as usual, without any pain. It was also less than a third of the price Busamed charged me. It was the worst medical "care" experience I ever had. I seriously doubt the Dr's qualification and experience.
0 replies
17 months ago
Unacceptable service from Standard Bank
I have been a loyal Standard Bank customer for more than 20 years. At present I have my • Current account (Private Banking) • Credit card • Vehicle finance • Home loan • Home insurance and • Vehicle finance with them On Friday (2024-11-15) I returned from work travel out of town to find my geyser have been leaking for a few days while I was away. It was quite the mess, but I was not too stressed as I knew Standard Bank will quickly react once I submitted the claim and sort everting out…man, was I wrong. I phoned Standard Bank Insurance only to be told that my insurance policy is not valid. After asking some questions I was told that Standard Bank Home Loans have deducted the money from my bond for about 2.5 years now, but never paid it over to Standard Bank Insurance. Now I have to send them a letter and they will rectify the issue after 48 WORKING HOURS! So I have been paying for insurance for 2.5 years without cover. Why must I send them a letter and suffer so they can fix their mistake? I asked to speak to someone who can help with this, only to be patched through to a supervisor. He said he will phone Standard Bank Home Loans and give me a call back. That was Friday afternoon, I’m still waiting for the call back. So, we have been taking cold showers this whole weekend and will probably also for this whole week while they geyser is still leaking and destroying my ceiling. Having a Private Banker also helped nothing as I could not get hold of her when I needed her most, which was 15:20 on a Friday. Unacceptable Standard Bank. Is that how you value your loyal customers? I guess I need to take my business somewhere else.
168 replies
65 months ago
Bad service
More than two months ago an employee of Toyota Halfway Fourways drove into the back of my car with a company vehicle (2 October). As I did not cause the accident I decided not to claim from my insurance (and pay excess), but rather do a 3rd-party claim. I expected Toyota Halfway Fourways to take responsibility and do what they can to expedite the process. I phoned the person responsible at Toyota Halfway Fourways on 2 October to ask what I need to do to help the process along. I was told that a claim will be registered and it is “out of their hands” and that their broker will contact me soon. The claim was registered by the other party a few days after the accident (5 October). Almost a month went by and no one contacted me. I phoned the person responsible at Toyota Halfway Fourways on 30 October again to ask for their broker’s contact details as nothing has happened. I phoned the broker (Scottfin) and was told they knew nothing about it. I then found out that the person responsible at Toyota Halfway Fourways only phoned them that morning to notify them of it and asked they phone me. I sent all required documents to Scottfin on 2 November. This has been referred to the insurer (Bryte) who has been ignoring me for two weeks now. They say they need three quotes to “prove my damages”. I’ve sacrificed hours of my time to visit various approved auto body shops and they all require a payment of R250 for a 3rd-party quote. I’m not going to pay R750 for three quotes as I only need one to prove my damages. If it is Bryte’s requirement they or Toyota Halfway Fourways can pay for the other two. I have paid R250 for one quote and sent it to Bryant on 18 November. I can not believe that this has been such a painful and protracted process just because I opted to go for a 3rd-party claim. Surely the responsibility to facilitate the process still remains with Toyota Halfway Fourways as one of their company vehicles crashed into me.
112 replies
65 months ago
Bad experience
More than two months ago an employee of Toyota Halfway Fourways drove into the back of my car with a company vehicle (2 October). As I did not cause the accident I decided not to claim from my insurance (and pay excess), but rather do a 3rd-party claim. I expected Toyota Halfway Fourways to take responsibility and do what they can to expedite the process. I phoned the person responsible at Toyota Halfway Fourways on 2 October to ask what I need to do to help the process along. I was told that a claim will be registered and it is “out of their hands” and that their broker will contact me soon. The claim was registered by the other party a few days after the accident (5 October). Almost a month went by and no one contacted me. I phoned the person responsible at Toyota Halfway Fourways on 30 October again to ask for their broker’s contact details as nothing has happened. I phoned the broker (Scottfin) and was told they knew nothing about it. I then found out that the person responsible at Toyota Halfway Fourways only phoned them that morning to notify them of it and asked they phone me. I sent all required documents to Scottfin on 2 November. This has been referred to the insurer (Bryte) who has been ignoring me for two weeks now. They say they need three quotes to “prove my damages”. I’ve sacrificed hours of my time to visit various approved auto body shops and they all require a payment of R250 for a 3rd-party quote. I’m not going to pay R750 for three quotes as I only need one to prove my damages. If it is Bryte’s requirement they or Toyota Halfway Fourways can pay for the other two. I have paid R250 for one quote and sent it to Bryant on 18 November. I can not believe that this has been such a painful and protracted process just because I opted to go for a 3rd-party claim. Surely the responsibility to facilitate the process still remains with Toyota Halfway Fourways as one of their company vehicles crashed into me.
0 replies
65 months ago
Bad experience
More than two months ago an employee of Toyota Halfway Fourways drove into the back of my car with a company vehicle (2 October). As I did not cause the accident I decided not to claim from my insurance (and pay excess), but rather do a 3rd-party claim. I expected Toyota Halfway Fourways to take responsibility and do what they can to expedite the process. I phoned the person responsible at Toyota Halfway Fourways on 2 October to ask what I need to do to help the process along. I was told that a claim will be registered and it is “out of their hands” and that their broker will contact me soon. The claim was registered by the other party a few days after the accident (5 October). Almost a month went by and no one contacted me. I phoned the person responsible at Toyota Halfway Fourways on 30 October again to ask for their broker’s contact details as nothing has happened. I phoned the broker (Scottfin) and was told they knew nothing about it. I then found out that the person responsible at Toyota Halfway Fourways only phoned them that morning to notify them of it and asked they phone me. I sent all required documents to Scottfin on 2 November. This has been referred to the insurer (Bryant) who has been ignoring me for two weeks now. They say they need three quotes to “prove my damages”. I’ve sacrificed hours of my time to visit various approved auto body shops and they all require a payment of R250 for a 3rd-party quote. I’m not going to pay R750 for three quotes as I only need one to prove my damages. If it is Bryant’s requirement they or Toyota Halfway Fourways can pay for the other two. I have paid R250 for one quote and sent it to Bryant on 18 November. I can not believe that this has been such a painful and protracted process just because I opted to go for a 3rd-party claim. Surely the responsibility to facilitate the process still remains with Toyota Halfway Fourways as one of their company vehicles crashed into me.
0 replies
75 months ago
Poor service
My (soon to be) ex-wife and I started mediation at Jennifer Scholtz Attorneys during October 2018. We attended a number of sessions from October 2018 onwards. In April 2019 we received a quote of +-R14k for finalising the matter and we were asked to pay R6k each to proceed. Not much has happened until August 2019 and soon thereafter the process was abandoned by my (soon to be) ex-wife. I have been trying on a monthly basis since October 2019 to get a statement of my account. To date I only received excuses of how busy you are and nothing else. Now my emails are being ignored.
0 replies
113 months ago
Worst service from Home Loans division
<p>I have been a loyal Standard Bank customer for more than 23 years. At the end of November 2016 I applied for a re-advance on my home loan. Throughout the process communication have been poor, I did not expect to still wait for an answer by this time (2017/01/12).</p> <p> </p> <p>Almost seven weeks and I still do not know if it was rejected or approved.</p>
56 replies
124 months ago
Used cars you can NOT trust
After searching for months I purchased a 2015 VW Amarok from McCarthy VW Parrow Mastercars on 15/01/2016. I'm from JHB and took a day's leave and fly to Cape Town to collect the car. I was very excited as it is the most expensive car I have ever purchased. The salesman was Etienne Vermeulen. I drove the vehicle back to JHB over the weekend and was very happy with it. The service from the dealership was good.<br> <br> I discovered on 20/01/2016 the vehicle had its first PDI in June 2014. I was shocked, I investigated the matter further and according to the VIN the vehicle is a 2012.<br> <br> I could not believe it. I was sad and angry and felt betrayed.<br> <br> Unfortunately, while in Cape Town the gail force wind blew the bonnet open while I was checking the oil and water. This resulted in the windscreen being cracked and a dent in the bonnet. I had the windscreen replaced before I discovered I was misled with the vehicle.<br> <br> I requested that the purchase be cancelled before the end of the first week and that they take the vehicle back as-is and also refund my expenses.<br> <br> To date the purchase has not been cancelled and now I received a letter from their lawyer.<br> <br> Mastercars - used cars you can NOT trust
0 replies
124 months ago
Not taking responsibility
After searching for months I purchased a 2015 VW Amarok from McCarthy VW Parrow Mastercars on 15/01/2016. I'm from JHB and took a day's leave and fly to Cape Town to collect the car. I was very excited as it is the most expensive car I have ever purchased. The salesman was Etienne Vermeulen. I drove the vehicle back to JHB over the weekend and was very happy with it. The service from the dealership was good.<br> <br> I discovered on 20/01/2016 the vehicle had its first PDI in June 2014. I was shocked, I investigated the matter further and according to the VIN the vehicle is a 2012.<br> <br> I could not believe it. I was sad and angry and felt betrayed.<br> <br> Unfortunately, while in Cape Town the gail force wind blew the bonnet open while I was checking the oil and water. This resulted in the windscreen being cracked and a dent in the bonnet. I had the windscreen replaced before I discovered I was misled with the vehicle.<br> <br> I requested that the purchase be cancelled before the end of the first week and that they take the vehicle back as-is and also refund my expenses.<br> <br> To date the purchase has not been cancelled and now I received a letter from their lawyer.<br> <br> \Mastercars - used cars you can trust""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1947468;778318;770649;34;2;0;0;0;0;2;NULL;NULL;NULL;15/12/15 8:45;16/01/27 6:58;and again Groupon !!! ;Groupon code: 001010031Y;;835616077;i have order 2 x tasers and when received 8 Dec, none were working. After logging the call and the parcel collected by courier and delivered back to Groupon on 4 Jan (wb 6A5277A88AR ), i have receive no response whatsoever. I constantly email and try to phone, but get no answer. <br> <br> i also cannot see on my Groupon account that anything was done to this call!! <br> <br> is this the service you give???!!!!!!!!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1947470;935745;901093;13;2;0;0;0;0;2;NULL;NULL;NULL;16/01/27 8:48;16/01/27 6:58;COMPLAINT BILLING ACCOUNT PH BREETZKE;7,61E+12;the manager;832669118;I TOOK MY VEHICLE TO MOTORMATE TO LOOK FOR THE PROBLEM. I PAID R285 AS QUOTED. THE PROBLEM WAS NOT FIXED AND I HAD TO GO BACK THE FOLLOWING DAY. I WAS TOLD THEY NEED A PART AND WILL PHONE ME WITH A PRICE. WHICH THEY NEVER DID AND I HAD MY CAR FIXED IN EAST LONDEN. NO I GET AN INVOICE FOR R700 AND WAS TOLD IT WAS FOR 2HR LABOUR, ALTHOUGH THEY WHERE ONLY AT MY CAR FOR 10MIN AND NO SPANNERS. I ALSO ASKED FOR DISCOUNT AND PAY THE ACCOUNT ALLTHOUGH I WAS NOT HAPPY TO RECEIVE THE ACCOUNT.<br> PH BREETZKE;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1947472;943529;23;1;2;0;0;0;0;2;NULL;NULL;NULL;16/01/27 8:41;16/01/27 7:01;not responding for insurance claim;CHL001581398;homeloane;079 742 6344;DEAR SIR <br> <br> I have reported that my insurance from standart bank home loan ,I make a claim on Monday an call them I don't get any respond ,I keep calling they don't ans the calls they say they are busy with another claint now iam shock as iam a client also ,an they tell story ,that what I must do an I don't no anything about it ,my house get burn on fire on Monday an as I no that I pay I have insurance not even once I dit not pay ,but now when I make a claim they don't attend me ,THE NAME OF INSURANCE IS STANDART BANK HOME LOAN :ACCOUNT NUMBER ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1947473;228349;901094;18;2;0;0;0;0;2;NULL;NULL;NULL;15/10/15 6:00;16/01/27 7:02;Paid for fishing trip and no response to book;;S.Sewnath / Andre - skipper;;Payment was made in full for a deep sea fishing trip for 8 people at R 8 000. We were unable to go on the original date booked due to weather, and all further attempts to contact them to either book an alternate date or obtain a refund have been in vain. No response is ever received from the email or the cell number provided.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1947474;209899;814134;18;2;0;1;0;0;2;NULL;NULL;NULL;16/01/27 8:59;16/01/27 7:03;Sent order to the wrong address;7,60E+12;;833832880;I ordered and paid online. I have a confirmation email with the correct delivery address. They sent my order to the wrong address. When asked about it they said I captured that address, but I clearly didn't as the confirmation email proves.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1947481;131764;893260;16;2;0;1;0;0;2;NULL;NULL;NULL;16/01/27 9:02;16/01/27 7:04;Incorrect Contract Migration;833076348;;833076348;THIS IS NOW MY THIRD COMPLAINT ON HELLOPETER IN AS MANY WEEKS FOR THE SAME PROBLEM! MTN HAVE NO INTENTION OF FIXING THEIR OWN MISTAKES. THE LAST CALL I HAD FROM MTN WAS FROM THE RETENTIONS DEPT (MAUDE) WHO SAID THAT SHE WOULD SPEAK TO HER SUPERVISOR AND CALL ME BACK. I HAVE NOT RECEIVED A CALL YET.<br> <br> On 1 Sept 2015, I contacted 808 to migrate my contract, REF: 133786079. MTN then converted my number to a PAYG and not the contract I requested. I have now been battling with MTN Direct since then for them to fix the mistake, but the last response I had, \Our technicians can't find your number on our system so we can't help you.\""<br> <br> I want my number back on the contract as it was before MTN made the mistake.<br> <br> More references: 10 Nov - 138185652"
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (20%)
1 Star
8 (80%)