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Xoli X
Active since Mar 2013
9
Reviews
0
Industries
Reviews
9 reviews3 months ago
I want my refund and my cover integrated from Sept 2025
I have had my classic life cover since 2017 with vitality integration. In September 2025 I moved over from my medical aid + vitality onto my husbands plan with no break in cover. Yet my premiums shot up and my integration was removed without being informed… I am only being told this now in Jan 2026 when I queried why my premiums are R400 more. I want a refund because my entities should have been merged! Regards, Faith
56 replies
12 months ago
Disappointing Experience
Is this company even a real thing? I get spammed with emails to register and honestly I have responded to 95% of the surveys over a year, and I have not received a single product. It feels like a big **** where HTC is getting surveys done for free and lies told.
0 replies
13 months ago
service I received was top-notch from Steven Dire
I recently had the pleasure of interacting with Steven Dire and I must say, the experience was exceptional. The agent was incredibly empathetic, taking the time to understand my concerns and addressing them with genuine care. Their adaptability was evident as they seamlessly transitioned between different aspects of the policy, the work processes and providing clear and concise information while I waited on the line. What stood out for me the most is how professional and knowledgeable he was in comparison to the previous agent who had not been able to assist me and then transferred me to the incorrect department, when I called back into Discovery Insure, I was fortunate enough to get Steven Dire. Thank you for guiding me through the steps and email me the information I needed. Overall, the service I received was top-notch, and I left the call feeling valued and well-supported. I highly recommend this agent for anyone seeking reliable and compassionate assistance with their short-term insurance needs.
53 replies
23 months ago
Micheline your service is superb
Thank you to ASJ Sandton! I would like to commend your staff member Micheline for her excellent sales experience. Last year, my husband bought my engagement ring and my wedding band at your store due to Micheline's impeccable sales skills he raved about to me. Last week, my husband and I came back to your store to buy a watch and got to interact with your staff, none of them were as friendly or helpful as Micheline and that is why I thought it is important to write this review and mention how fantastic Micheline sales experience was last week... she was warm, energetic and professional, she remembered our previous interactions when I have been in store, asked about our family, walked around the store showing us various items, took the time to properly educate and show us the value of your products and had very impressive knowledge to make a sale and she also upsold us and we ended up buying more than the watch. Thank you Micheline, you deserve a promotion and a raise :) and I look forward to buying from you again soon!
106 replies
47 months ago
Delivery almost 2 weeks late
I ordered clothes on 8th May 2022 they were due to me 13th May 2022. My order 201012095477 was only delivered today 24th May 2022, 11 days overdue. I have called in multiple times previously and been sent around in circles with very little help. This was escalated to Team manager Noxolo who promised to rectify and call me back but did not. I am deeply disappointed in how my order was handled. How poorly the processes where handled during the escalation period and expect an apology from Mr Price for their poor service, not following proper procedure and compensation for all the time and money wasted with the call centre agents involved trying to sort out this horrible order. Regards, Xoli 0761805990
0 replies
104 months ago
Excellent service from Nhlanhla Mbatha
I once lived in Observatory Johannesburg a few years ago and I remember walking into Pep Home in Hillrow Pretoria street by the Shoprite and buying all my kitchen stuff there and I was greeted by a friendly smile and a lady wearing a name tag Mbatha on. Not only was she helpful in telling me about your promotions she even went the extra mile as to lock her till and assist me in looking for specific items - Now this being in Hillbrow , needless to say I was blown away by the level of excellent service. My little sister just turned 21 and now it is her turn to leave the family nest. so it was a no brainer that when she wanted new stuff for her apartment I pointed her in the direction I once took. I was in store on Saturday 23 September 2017 and to my surprise I was greeted by the same warm smile and assisted yet again with the same level of enthusiasm by Nhlanhla Mbatha. She's an absolute gem and I was a little disappointed to see her stuck in the same position, seeing as she has been with PEP Home for so long and her customer service is so fantastic I am surprised she has not been promoted to a management position yet?? Anyway, I have been extremely busy but I vowed to take sometime and write a review that highlights what a wonderful, happy and hardworking asset you have in store - well done Pep Home! I would also like to applaud the quality of goods you have in store, there are some beautiful hidden gems in your collections and you will definitely be seeing me in your stores more often. :) Kind Regards, Faith ********** 990
61 replies
104 months ago
Half the things in your bus DO NOT function as promised in your meticulous adverts.
I would firstly like to compliment your call centre staff at (011) ********** . I was assisted twice first by Prudence Mkha**** and Agent09 Nkululeko - both whom were very helpful and professional. I was really looking forward to my trip to Durban 5 October 2017 at 23h00. I arrived there and my mother and I were allocated seats 11C and 11D. When I sat down on my seat 11D the seat immediately slid off. I put it back on and was still hopeful for the trip. Much to my dislike the seat kept sliding back and forth each time the bus turned corners or adjusted this speed please bare in mind this is a 7/8 hour trip . Then the TV's upstairs were not working so I did not get to watch the movie I was promised. Then when the tea/coffee came I requested coffee with no milk, the guy serving it said he would go make a cup w/o the milk and guess what, he never came back... And then it started to rain and I wanted to put the heater on as the bus is freezing in the early hours of the morning; another disappoint, the heaters didnt work. By the time I got off that bus I was already sneezing and had to now experience my Durban trip with a cold I caught on the bus. Considering how expensive your tickets are I am utterly disgusted at how poorly serviced the bus was and the level of service received in it too. I cannot believe you would make someone to pay full price and sit on a seat that is broken for a 7/8 hour trip!!!!!!
0 replies
128 months ago
Municipality has failed our NGO for orphans
We have been insisting we have been billed incorrectly at 83 Hillbrow Street, Berea, JHB. The residence is under the Greek Orthodox Church. We have pleaded with municipality to investigate, instead of them sending someone, they continued to bill us for arrears. We then stopped receiving bills altogether. In a desperate attempt we installed a prepaid meter. We continued to get billed for electricity whilst we have a prepaid meter, we went to the municipality with the Arch Bishop &we spoke to Ms L Shandu (082 776 5790) who promised to resolve this matter. We made a payment of R40k to municipality in Feb2015 & asked Ms Shandu to investigate the billing & give us a fair figure so that we could settle the account. To date ,She NEVER got back to us. Over & above paying for prepaid we continued to pay 1k-2k monthly towards municipality. On 28 Sept 15, an AMR representative came to disconnect our NGO's electricity stating we are in arrears yet NO-ONE can explain how we got to such a high bill. Our account is 207056698. This is very upsetting because we are not saying we won't pay, we would just someone to investigate our billing & give us a FAIR amount so we can settle the account.
0 replies
129 months ago
Customer falls due to slippery floor and no sign
On the 28th of June 2015 ,while shopping at Edgars East gate I slipped and fell on the wet floor. <br> The floor was being cleaned and there was no warning sign \wet floor sign"(3 Edgars store managers were in store to witness this - Jason van der Merwe"
75 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
1 (11.11111111111111%)
3 Star
0 (0%)
2 Star
2 (22.22222222222222%)
1 Star
4 (44.44444444444444%)