WT
Wendy-Joy Timmes
Active since Mar 2013
15
Reviews
0
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Reviews
15 reviews5 months ago
Defective Huawei GT6 and No Service from Huawei
I purchased a brand new fitness device... brand new as in a model just launched ..I was very specific about my requirements...I swim, I cycle and I run... and I Tri! And I need all of these to be tracked. I was persuaded by the salesman to consider the Huawei rather than upgrade my Garmin He was very convincing and gave all the right answers in terms of my needs. Well... the first device multip**** my swimming mileage by some random factor. And different everytime. After attempting various things such as resetting the factory defaults, etc they swapped the device out. The new one calculates my swimming accurately. Before confirming that I was now happy I said I needed to test a Tri.... which I did...450m swim, 8km cycle, 3.5 km run. Per my brand new, fancy Huawei GT6, I had completed an 11km swim. And only 1700-or so steps for the entire day. This was over a week ago. I am in contact with an agent who has escalated it to their development team. And I wait... meanwhile missing out on Vitality points and other benefits. I am Not! happy
0 replies
15 months ago
A NEW YEARS TIGERS MILK BREAKFAST DISAPPOINTS BIG TIME
Tigers Milk in Muizenberg was our breakfast venue of choice on New Years Day. And What a disappointment. We arrived a little after 10.30am. No greeting, no wishes for the new year, nothing. Just a manager/waiter telling us there is no place by the windows. When my husband could clearly see 2 free tables. We told him we would be sitting there We then waited till just after 11am for service - after getting up and asking for attention multiple times from the same manager/waiter, When someone finally attended to us - NOT a waiter sent by that manager/waiter person, btw. Just a waiter now attending to someone who had come in around 20 minutes after us - he told us we couldn't order from the breakfast menu as it was now after 11am. After insisting on talking to a manager, he went away twice and eventually came back, sans Manager, but to tell us we could now order from the breakfast menu. Friends had been there a bit before us and told us if they'd seen us arrive they would have told us to leave. They got the wrong food also after a long wait: they'd order avo & eggs. They got avo & feta. They'd order 2 orange juices. They got one. When our food arrived, mine was quite disappointing - my chicken livers had a bit of a charred taste to it. I ordered a Savannah to wash it down. 10 minutes it still hadn't arrived. We asked our waiter for the bill. No apology for the no-Savannah. When I asked him why he hadn't brought it he said there was only 1 barman on duty. How many barmen does it take to take a bottle out of a fridge. The establishment was NOT busy. And certainly very few patrons were ordering from the bar. So that was the start of our new year. Not great right? (I have sent a complaint directly to Tigers Milk and after a week of no acknowledgement, response nor apology have now taken it public)
0 replies
15 months ago
'PICK 'N PAY ASAP' BECOMES 'PNP NEVER' for me :(
As a follow up on my previous review I think it's important to note here that my issue has Still not been resolved. And that I am still unable to create an ASAP profile. Seemingly because one already exists with some of my details and I'm, therefore, unable to create a new one. I am also unable to reset my profile on the old one. The last agent that assisted me asked me for the details of my existing profile - I don't know what my existing profile is! If I did, we wouldn't be where we are today. So she says well then she can't help me as due to POPIA she can't give me the details. I have to give it to her I have given up. Not sure how many more of me are out there but Pick n Pay ASAP, this is Not what I would have expected from yourselves.
53 replies
17 months ago
PICK N PAY ASAP DOESN'T SEEM TO WANT ME AS A CLIENT!!
This relates specifically to ASAP - and my inability to create a profile. I have tried every combination of my 2 email addresses, my cellphone number & even my husband's cellphone number but the app either gives me the error message to say the profile has already been created with those details so can't create a second profile. Or, when I request a 'forgotten password' it says the profile doesn't exist at all. The Service Agent told me that the app works better with mobile data than on WiFi (Crazy right?). However, after now depleting my data bundles I STILL don't have a profile. So Now What Pick n Pay ASAP?
53 replies
38 months ago
DELAYED & EXPIRED OTPs
Since early this morning OTPs to my phone have been so badly delayed that I've had to re-attempt transactions multiple times. When calling the Contact Center they gave me a number of supposed solutions involving my device such as rebooting, clearing my cache and even uninstalling my software. At no point did they offer to check their own systems which, in my opinion, Must be the problem as I now been struggling for over 5 hours and with multiple transactions - none of which have been successful. Everytime I eventually get the OTP and try to use it, it has already expired.
53 replies
41 months ago
DELAYS!!
I am standing in a queue at the Blue Route Mall branch of Truworths, which hasn't moved. Because the only supervisor who can authorize is doing banking. And all 3 cashiers need authorization. I wouldn't be surprised to see Truworths in the news soon to hear that they had very little money to bank if this is how they resource their stores over the Festive season
0 replies
42 months ago
Non Delivery AND no refund. No response at all, in fact.
I ordered food and included a pretty decent tip only to not receive the food at all. The status of the order was updated to Delivered. I could not get hold of the courier initially and when I did his English was not great and I could not make any sense of what he was saying. My Support request on the Bolt app only received an auto-response committing to getting back to me 'shortly'. It is now midday of the next day and I still have had no response. I am a regular user of the Bolt App and was very pleased when the ability to tip was added recently. This is Very disappointing service. I will not feel comfortable to order through the app in future as there seems to be no recourse in this type of instance. With no phone number nor email to log the query. Just a Support option within the app which doesn't result in a response.
0 replies
48 months ago
Punctuality of Group Instructors and clarity of class times
I have been both a member or and an Instructor for Virgin Active to years and have just noticed there is no place to complain on the website...... And unfortunately, Virgin, I have a complaint.... I have only recently reactivated my membership after freezing it during Lockdown and am very disappointed at the lack of punctuality of the Group Instructors. When I was an Instructor I was expected to be at the Club 10 to 15 minutes before my class and punctuality was expected. I have been going to numerous group classes and they either start late (with no apology from any of the staff) or finish early. Or finish late - per the timetable. It seems to be unclear or inconsistent as to whether classes are 45 minutes or an hour and randomly change between or even beyond those times. With me working from home and able to fit in classes during a lunchtime or between meetings, knowing when a class starts & finishes and getting a full class that is worth the money I'm paying you is an Absolute. Please fix this!
0 replies
51 months ago
Broken process for replacing team members
Vitality has launched A fitness challenge. There is a ceiling limit. If you exceed it you do not qualify for prizes. You can then replace team members who are over achieving and it must be done by Friday midnight. The process for replacement is not working. I logged a call at the beginning of the week well before the deadline. I have still had no response so will be disqualified for next week. I have spoken to a few other Vitality members who are having the same problem. The process seems to be broken
0 replies
52 months ago
SUBSCRIPTION COMPLAINT AND REFUND REQUEST
I got a call from Multichoice last week offering me a cheaper package without ANYTHING changing other than the amount. I accepted the offer but since last night my Showmax wasn't working. I have now just dealt with an agent who told me that I have to set Showmax up again and they didn't tell me I had to choose the normal package. So when I chose the Pro package she said I must just put my bank details in so that I could be verified and then I will get the chance to link it to my DSTV package which didn't happen. But TWO debit orders have now gone off my bank account. Which I need refunded. And I STILL can't watch Showmax. It's saying payment is required. and It's giving me an error 402. When I try to start a new chat on the DSTV website it keeps me waiting for hours with no response from an Agent. Nor even a Robot, Hence me going the HelloPeter route
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (20%)
1 Star
12 (80%)