CR
Candice R
Active since Apr 2013
36
Reviews
0
Industries
Reviews
36 reviews2 months ago
MONEY EATERS, NO SERVICE, TIME WASTERS
I have been a platinum member with them for over 5 years now and have required their services about 3 times since joining. On the 19/01/2026 I contacted them to go over my lease agreement received from my landlord as I was not happy with some of the information in the contract and wanted Scorpion to look over it before I sign and send it back, sent the lease to them on the 20/01/2026 and have received no feedback, Called in on the 27/01/2026 to follow up, the lady I spoke to said she will get the manager to contact me, it's the 02-02-2026 and I'm still waiting for this manager to call me back. Scorpion legal it looks like I need to cancel my membership with you and find someone more reliable, this is not the first time I'm having this issue with Scorpion legal and them not attending to my cases.
56 replies
19 months ago
OVER A YEAR-OLD CREDIT INFORMATION IS STILL NOT UPDATED AFTER DISPUTE
On the 15/08/2024 I reached out to VCCB as there was outdated credit information showing on my credit report with Vericred. I followed the dispute process and when emailed for more information sent it to them without delay, I received a response to say that all the accounts disputed and showing on the credit report have been updated and the same will show on my next credit report. On the 6/09/2024 I contacted VCCB again as I received a credit report from kudough and the same outstanding information is still showing under VCCB. I contact VCCB immediately to find out what is going on why isn't my information updated as I was told it would be. The lady I spoke to check their system and advised that sum of the disputed information wasn't closed, and she advised that she has attend to it and by the next due credit report on the 15/09/2024 the credit report will show with all the disputed information updated. Dololo... On the 14/09/2024 went to run a credit report on the website and NOT 1 of the disputed accounts have been updated or removed. MY GOD I HAVE BEEN OUT OF DEBIT FROM OCTOBER 2023 ITS A YEAR LATER AND STILL YOU GUY'S CANT DO YOU'LL JOBS CORRECTLY. I was very demure with you guys and followed all your instructions and waited 30 days to see an updated credit report as I need a car, and this information is blocking me from getting 1. Now I am going to get scorpion legal involved and also the ombudsman, you should receive correspondence from scorpion legal in the week. I am so disappointed with the way very has gone down especially after the good review I gave you guys and Agnes for doing nothing.
0 replies
20 months ago
MTN YOU HAVE BAD CUSTOMER SERVICE ATTITUDE
Opened a contract in store with MTN on the 16th August. Since then I have not received my phone. But you can be damn sure they going to debit my account on time for payment. I've been a loyal customer for about 15 years and this is the service I'm offered.
0 replies
20 months ago
YOU WON'T GO WRONG WITH VCCB - OUTSTANDING SERVICE
I would just like to give a shout out to every employee at VCCB for the excellent service they are giving their customers. A SPECIAL thank you to Agnes Malaza for the speedy assistance. Awesome job guys keep it up.
53 replies
20 months ago
FNB UNABLE TO TRACE R2978.00 ONLINE PAYMENT- NOW I MUST JUST FORGET ABOUT MY MONEY
On the 14th I wrote a review to FNB with regards to an internet payment I made to shien for the amount of R2978.00. I was contacted by Edith Sibanyone. Sent her the documents I sent to debit auths and the next day got a response "Dear MS CANDICE M ROBINSON, Thank you for your response. Kindly note that we are unable to trace disputed amount @ Shein for R 2978.00". I sent a response email advising that the transaction is showing under my banking app transactions and gave the reference number for the transaction. No response. On Monday I sent another email to Edith asking what does this mean and how do we have to sort this matter out. R2978.00 is alot of money and I'm not just going to leave it as FNB is unable to trace this transaction. I want to know what must happen now is there something I need to do to get my money bank and if I don't get a response or solution to this matter I'm going to take this up with Scorpion legal and the ombudsman.
53 replies
20 months ago
FNB MISLEADING CUSTOMERS - TAKING IT TO THE NFO
On the 29/07/2024 I did an online transaction for a SHEIN order, made payment online via the Shein app, the next day I see Shein cancelled my order due to payment not been received. I got hold of the bank immediately to get the transaction reversed. I was sent forms to fill in and send back to debitcardauth@fnb.co.za with the proof from Shein stating they did not receive payment. Got an email back from debit card auth -"Thank you for communicating with FNB Cheque & Debit Card regarding your Outstanding Authorization Reversal Request. Please be advised that we will respond to your request within the next five (5) business days. Please monitor the account after five (5) business days to ensure that action has been taken, or the account balance has been adjusted". Today is the 14/08/2024 and the reversal has not been done, when I contact FNB I'm told it will take up too 30 DAYS!!!! FNB the response email from debit card auth is misleading the customer's, I was under the impression I would have received my money back by now. I think I need to take this up with the NFO (National Financial ombud scheme) what was stated on the response email from debit card auth is what is supposed to take place, not say check your account after 5 days and nothing... then when we call, we get told we must wait 30 days.
106 replies
21 months ago
SPEEDY ASSISTANCE FROM NFO
I have recently had an issue getting my final payment for my Vodacom account updated and cleared on the credit bureaus after receiving a paid in full letter over 30 days ago. I went back and forth between Vodacom and the bureaus with no joy just stories after stories and this company blaming that company. I found NFO on google and decided to give the matter over to them to handle. I was informed that the bureaus don't fall under the NFO anymore so they will direct my complaint to Vodacom. I sent the complaint on the 21/07/2024 and received a response on the 22nd and Vodacom legal department gave feedback on the 23rd, of which they require feedback from the bureaus in 3-5 working days. NFO has really done their part with speedy assistance in getting this matter resolved, who knows how much longer i would have had to go about trying to resolve this issue on my own. Thank you to Daisy from NFO. I'll await a resolution to the matter and be back to give an update on the outcome.
56 replies
21 months ago
Vodacom Account settled more than 30 days ago but still have not updated the credit bureaus
My Vodacom account was handed over to Burnard Raaff & Associates. On the 27/05/2024 I made a settlement amount of R6,467.00 and received a paid in full letter from the collection company Burnard Raaff & Associates on the 04/06/2024, I sent the same letter on the same date to subscribercollections@vodacom.co.za and I wrote on Hello Peter about this last month, I was contacted and told that Vodacom has updated the credit bureaus when I check the credit bureaus my Vodacom account is still showing a balance owed and when I contact the credit bureaus they tell me they awaiting for any update from Vodacom. So, I'm not too sure who the fool is here... me or them??? Vodacom please can you'll update my Vodacom account as paid and close my account.
114 replies
21 months ago
MORE THAN 30 DAYS AND PAID-UP ACCOUNT STILL NOT UPDATED
I have a Vodacom account that was paid in full 27/05/2024 and the settlement letter received and sent to Experian and Vodacom collections on the 04/06/2024, I was told it will take up to 21 days for the credit bureau to update the account on my profile. I have sent numerous emails with the settlement letter and other required documents to Experian and still too this day that account information has not changed. I took to hello peter for Vodacom, and they contacted me and assured me that they have sent an update to all necessary credit bureaus to update my account information but still no joy with Experian. Now I'm been told to wait 60 days before the information is updated. Oh lord I can see this will be an ongoing battle to have this matter sorted, I was happy with the updates I was getting after making monthly payments and seeing it changing on my profile but now that i have settled that account no update has been made.
56 replies
22 months ago
Vodacom Account Settled but they don't want to update the credit bureaus
My Vodacom account was handed over to Burnard Raaff & Associates. On the 27/05/2024 I made a settlement amount of R6,467.00 and received a paid in full letter from the collection company Burnard Raaff & Associates on the 04/06/2024, I sent the same letter on the same date to subscribercollections@vodacom.co.za and to this day I still have not received any response and when I check the credit bureaus my Vodacom account is still showing a balance owed. Vodacom please can you'll update my Vodacom account as paid and close my account. Candice Robinson 17512079-3 9101190176088
106 replies
Review Distribution
5 Star
2 (5.555555555555555%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (11.11111111111111%)
1 Star
30 (83.33333333333333%)