MK
Martin K
Active since Apr 2013
11
Reviews
0
Industries
Reviews
11 reviews15 months ago
Don't be a Pensioner with this company!
Our building got hit directly by lightening. Although my computer was not even plugged in, it was knocked out via it’s Ethernet cable. Since lodging the claim weeks ago I have had nothing but frustration with this company. They arranged a repair company to come take a look, but they never arrived so I contacted them only to establish that they don’t repair the Lenovo band, so had ignored the call out. Santam should have known this! I was left hanging. After complaining they sent another company who took the device away. Hard Drive with all the data too. No receipt ...I had to photograph the guy as proof! My computer was a decent Intel i5 based device, Santam then submitted for a replacement for only a cheaper i3. As a pensioner someone must really have though I was clueless! When I again complained they blamed the technical company that had collect it. I called this support company who denied the version of events. They insist they knew exactly what the computer was and had passed this detail onto Santam. Eventually Santam re-submitted for a i5 (a much simpler computer I may add) and to make matters worse now suddenly included for the1st time an excess payment even though I am a pensioner over the age of 55. So now the claim amount has been reduced back to what they offered for an i3 Intel based computer. Still awaiting for them to resolve it. I wont be holding my breath either!
280 replies
27 months ago
Staff (AK);were professional, very informative and patient during the testing process
Staff (AK);were professional, very informative and patient during the testing process. Victor and Hugo arrived to deliver the bed 23 hours after I ordered it too. They were quick and efficient! 👍🏻
128 replies
40 months ago
Living in LaLa Land!
Have had a suspected Fraud attempt in that someone has tried to get a Credit Card Issued in my Name as well as modify my details on their Internal computer system to change me to another branch in another town. Trying to resolve this with the Call Centre is futile. They even expect me to go to that town to get a replacement credit card even though my own branch is within walking distance from me. This entire situation is insane!!!
1584 replies
42 months ago
Asleep at the Wheel!
Heaven help anyone buying a defective or non working product from this company. Not sure how they operate in the rest of South Africa but here in Durban am getting ZERO support and NO assistance whatsoever! My newly purchased Mixer does not function at all and they appear to just ignore my numerous requests for assistance!
0 replies
43 months ago
Ignoring the Dead!
Alexforbes owes my late father's estate money for his last month of Pension after he passed away earlier this year. Yet despite initially admitting that they owe an outstanding amount, refuse to even respond to my emails any more. I have provided them with all the required documents (many times), yet they simply ignore them. They don't even acknowledge receiving them at all. Disgusting!
193 replies
43 months ago
Dinosaur Institution
The bureaucracy and shear incompetence in trying to deal with Standard bank to transfer funds to an Estate account is mind boggling - No wonder the public have been moving to next generation digital banks in droves as well as "new" banks such as Capitec. I wonder how much longer these Dinosaur Institutions can last in this new era where Service and Efficiency are going to make or break them! As a customer of Standard bank for over 30 years, I am going to bail out now and migrate to a new generation bank that is agile, flexible and efficient - Standard Bank is none of the above any more, in fact it seems to delight in making life as difficult as possible for it's customers!
133 replies
60 months ago
In reality, this is not a real Gap Cover!
My experience with this company is quite worrying to say the least: Sadly, it appears that the Modus Operandi is to 1. Reject claims based on lack of documentation (irrespective of the claim application), 2. Then reject the claim for not being a defined procedure, 3. Finally once they realise that the customer is not backing down come up with either "Scheme Exclusion" or that it was already "paid in full" by the medical aid. This irrespective of the reality. Even if you never back down, you will in all probability receive only a small fraction of what you expected! Unacceptable service.
53 replies
65 months ago
Cell C Changing Terms and Conditions withoput Notice
I fail to understand why Cell C are changing Terms and Conditions WITHOUT notice? They are required in my opinion to provide 30 days notice minimum. Cell C has from October apparently stopped any Carry Over minutes for their Month to Month Post Paid clients, this despite ICASSA telling me otherwise. For the past 5 years I had received Carry Over minutes without an issue. Sad reflection of Customer Service - Also, despite a promise, no one even bothered to called me back. Cell C need to up their game, specially if they are going to ride out this difficult period!!
56 replies
91 months ago
StarSat - Not willing or able to resolve problems or issues.
StarSat is a very difficult company to deal with. They ignore emails and their call centre does not return calls. Basically, if you run into problems, good luck because you are probably going to be left on your own, with no resolution. How they stay in business is a mystery to me!!
0 replies
119 months ago
Don't try to request a move of a landline using the Telkom online website!
<p>Many weeks ago I issued a request online for a landline to be moved for my 91 year old father to his new residence, only 500m up the road. All went well until the technician arrived at the new location with an instruction to install a new account with a new number.</p> <p>What is the point of having an online application process if clearly there is a total failure to understand how to proceed and complete a process for their customers. Had I known that such a simple process would have failed (my father is now without any service), I would have rather gone directly to a Telkom shop in the hope that maybe they would have been able to process what should be a very simply request!</p> <p>Very frustrated and still with a unresolved situation!</p>
212 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (9.090909090909092%)
1 Star
9 (81.81818181818181%)