MS
Michael S
Active since Apr 2013
19
Reviews
0
Industries
Reviews
19 reviews36 months ago
No communication
Absolutely useless service. I have been emailing you guys since the beginning of April to find out which bank account you are debiting for the credit card that I have with you, but I have yet to hear from anyone. I see also, that you will only answer comments from people who praise you, and not the people who have problems. Once again, BIG promises of better "customer service", but in reality, you have non.
106 replies
37 months ago
******* building and health hazard
For two years, I have been complaining to you, in connection with ******* building work next door to me, including the fact that they have now got at least six toilets going in to the original 100 year old sewer system, which was only designed for resident use and not business use, which the property is now being used as a bed and breakfast. The two municipal inspection covers in his yard have also been covered up with paving. You acknowledged the ******* buildings and even took him to court over it, but nothing was done, as the charged was dropped because he app**** for a licence to become a bed and breakfast. Now that he has all of these toilets on the premises, the drain is blocked and is backing up in to my drain, which is now a health issue. All of this, I have put in to all of my emails to a variety of departments, including my ward Councillor, the Municipal Manager and the Mayors Office. When are you going to get this all sorted out?
0 replies
37 months ago
Excellent service received.
Excellent service. I purchased a smart watch, through Takealot, which turned out that it most likely has a fault. One email sent, rep**** by Robyn, who was excellent in assisting me with the return process and has already sent a replacement.
0 replies
37 months ago
Unsolicited contact
I do not know where you bought my information from, but you are violating the POPI Act by contacting me without my permission. I will not give you my number and I will not "optout" from your sms, as you will then carry on contacting me with other ****. This is unsolicited contact, as I did not give you permission to do so. One more sms from you and I will not only charge you with harassment, but I will also report you to the NCR.
159 replies
40 months ago
**** service.
Forced to give a one star review. I cancelled a policy and the Debi check agreement with them on the 13th of December 2022, on the 1st January 2023, they took money off of my account. The first payment had not even been taken off when I cancelled it, so I was still in the cooling off period. I have emailed their so called "dispute email three times, since 15 December, but have only had an answer today. Will be waiting until I get my "no claim bonus" from them in July, then going somewhere else.
264 replies
56 months ago
Useless "consultants"
Absolutely useless. Two months in a row I have had to call them because their systems have changed my contract payment to cash, even though I have a debit order. On 17 August I went in to the branch at Liberty Midlands Mall to pay and told the "consultant" to change my payments back to a debit order for the 28th of every month, which he said he would do. I have had to call them today 02 September to find out what was going on as they have not debited my account, only to find that this "consultant" had not bothered to change my payment back to a debit order. This carry's on, I am cancelling my contract.
106 replies
56 months ago
Illegal contact
My wife and I have instructed you plenty of times to remove our contact details from your data base, legally, you are supposed to comply. My wife has just received another call from one of your operators. Next time, we will be taking you to court for harassment.
212 replies
58 months ago
Rubbish service
I have been emailing your personal loans department since Monday 05/07/2021 about my retrenchment to see if I have retrenchment insurance on my loan. To this day, 10/07/2021, I have still yet to hear from anyone.
106 replies
62 months ago
Atrocious service
I have had the most atrocious "service" from Metrofibre and their contractors and sub-contractors. We were first promised that we would be live mid December 2020, then I receive an email from them saying that we will only be attended to when they get back in mid January 2021. I was contacted by Metrofibre on 20/02/2021 saying that we had gone live the day before and a contractor would contact me to come and fit the router. They day the contractor arrived, he hooked up the router, only to find that there was no power coming in to the router, so went outside to the main junction box, to find that the previous contractors had not even connected us to the main line, so he sorted that out and there was still no power on the main line, so he made the report and told me that it would be escalated, I also informed Metrofibre about this and they said they would get a contractor to contact me. On 01/03/2021, I was contacted and an appointment was made for 12h00 on 02/03/2021 so he could come and see what was going on. I took some time off work to get this sorted and I arrived at my house early, so I could make sure that I was home when he arrived. 12h15 arrived, no contractor, no phone call to apologize for being late. By 12h30, still no contractor and still no call to apologize for being late, so I came back to work. At 13h00 Andre called me and in an aggressive tone wanted to know if there was anyone at home so he could fit the router, which had already been installed by the previous contractor, so I told him, "no, as you are late and had not bothered to call to say he was going to be late". If this is the "service" that your new clients are getting, I can only imagine what "service" your current clients are getting.
56 replies
63 months ago
PPE Protols not adhered to
I sent this email to the Dealer Principal on Wednesday 27/01/2021: Dear Sir/ Madam, I would like to express my extreme dismay for the way that your staff, in your service department, do not follow the PPE Protocols and the service I received yesterday. I brought my wife's Hyundai i10 Grand in yesterday for a 2year/30000km service. The person who took the details of each customer yesterday morning, a tall grey-haired gentleman, was wearing his mask around his throat, even when he stuck his head through the window to take pictures of the instrument panel. After he had finished with the gentleman in front of me, he did not sanitise neither his hands, nor the tablet that he was using to book the vehicles in with. When I went to collect the vehicle, hardly anybody in the service reception were wearing their masks correctly and no sanitising of hands were done between customers. After I had signed the paperwork and went to collect my car, I found that it had not been washed, so I went in to query on this and I was told it was due to Covid that they are not washing vehicles, which I find is absolute rubbish, as your people, in the wash bay, who were actually washing a vehicle at the time, can wear gloves and your competitors are washing vehicles. The next thing I find, inside the vehicle, is that they had not removed the steering wheel cover, nor the seat cover, that your guys had put on, were still in situ, exposing me to anything that may have come out of your service department. Now, as far as I see it, your service department preaches about Covid 19 protocols, but do not care about actually enforcing them, which should be the Dealer Principals job to make sure that it is happening. Now, before you get all upset about the way I am writing this, I am also in the customer service industry, plus myself and my wife actually work in the health field, and all of us wear our masks, wash and sanitise our hands in between customers and all surfaces are sanitised before the next customer. If you do not know how to follow PPE Protocols, correctly, I am more than willing to come and train your staff on how to do it at no cost, as I believe that it will save a lot more hassles in the future, as this virus will be staying with us for quite a while. If you want to contact me further on anything I have said in this email, please do not hesitate to contact me on 0825604930. Very upset. Michael Selby I have had no answer at all. I also phoned this morning 28/01/2021 at 08h30 and left a message for her to call me, I am still waiting. Absolutely pathetic.
0 replies
Review Distribution
5 Star
2 (10.526315789473685%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
17 (89.47368421052632%)