NG
Nic G
Active since May 2013
10
Reviews
0
Industries
Reviews
10 reviews1 month ago
Extremely High Costs. Frequent Issues Experienced.
Extremely high service costs and issues experienced with the car afterwards that were unrelated to the service but weren't there previously (more than once). It's unfortunately created lots of admin and inconvenience with having to take the car back numerous times.
0 replies
42 months ago
Great Café For Coffee Lovers
Great coffee shop with friendly owners and staff. It's always great to see coffee shops with real interest in quality coffee and different brewing methods.
0 replies
45 months ago
Poor and Incompetent Customer Service
We've recently had numerous problems with a simple change of account ownership and payment details. Not only have there been issues and delays throughout the entire process, but we've also now been double billed for the month of July, and on top of it they cut off our package with no notification due to it not registering on their side that a payment was made.
268 replies
50 months ago
Bad Online Buying Experience
My recent online purchase experience with HiFi Corp has been really poor. There were multiple listings of the same product on their website, and when I queried the difference with their Facebook page community manager, they weren't able to give me any usable information and didn't bother to help any further in getting answers. After making the choice myself and buying it online, the website tracker didn't update for multiple days, and then sat on "out for delivery" status for two days which made it very difficult to plan around being available for whenever it might arrive. I had to make multiple calls to both the main contact support line and the branch where my order was coming from, and there seemed to be no internal communication happening as no one really knew what was going on.
0 replies
58 months ago
Unhelpful Customer Service
Sadly a painful process to get a vehicle insurance quote. Broken website form, multiple callback requests and then unhelpful and rude call service while asking questions about the plans and options available.
106 replies
60 months ago
Great Support
Very helpful and speedy feedback and assistance via email.
53 replies
67 months ago
Poor Customer Support
Struggling once again for any sort of feedback or help with contract questions and issues I've been having. These support problems happen every time I have a query or need assistance.
0 replies
71 months ago
Poor Customer Support
Constant delays in feedback when requesting support, slow and unhelpful assistance on social media, and frequent issues with phone call quality.
210 replies
71 months ago
Poor Online Store Experience
Ordered digital vouchers online and haven't received email confirmation or the codes themselves for over two days, with zero e-commerce support over weekends. Something really needs to be done to improve the customer experience with this.
0 replies
130 months ago
Very Bad Customer Service
I've had a very difficult time with MTN of late. When going through to do my contract upgrade, I was given very little help regarding package availability and the benefits & differences with each one. When being told that I would have to forfeit over R2k of accrued airtime just to change my package to one with a slightly different data offering, I held off the process of upgrading my contract as this would be a loss of a large sum, which is already paid for. This is something I feel is highly unfair. When later contacting the @MTNzaService twitter account for further assistance, I received no response. After three followup tweets, still no response. This has left me with a very bad taste in my mouth with MTN's service and their regard for existing customers.
75 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (50%)
1 Star
3 (30%)