ZN
zandile N
Active since May 2013
28
Reviews
0
Industries
Reviews
28 reviews12 months ago
Less support after payment
My frustration started only after receiving the order. Before that all the service was supportive and timely. They promised to conduct an assessment after delivery, but that didn't happened. Despite multiple follow-ups that I have received the order please advise how to proceed, there was no response. The product came in a plain with no instructions or paperwork, I had to rely on YouTube videos to figure things out, which was stressful because the products and instructions are not exactly the same. After a week and few days i sent the message again and they responded to advise me to follow instructions on the website and didn't say anything about the assessment they talked about before paying. After following the instructions, I took 10 units on day one and so far at night I was still having some food cravings. With the little support i got, i didn't feel confident to ask any further questions or advise.
58 replies
14 months ago
Category: Unauthorised deductions
Complaint against: Netflix I've been a Netflix subscriber for some time, but since last year, I've noticed that my account has been deducted TWICE MONTHLY, instead of the standard monthly subscription fee. Despite my previous complaint to Netflix on January 15, the issue persists. Today, I received ANOTHER unauthorised deduction, marking the THIRD instance since January 15. I request that Netflix: 1. Immediately refund the excess unauthorised deductions. 2. Investigate this matter to prevent future occurrences. 3. Provide a clear explanation for these duplicate deductions and correct my billing cycle.
0 replies
16 months ago
Re: Complaint regarding poor service and warranty issues with my vehicle
I am writing to express my disappointment and frustration with the service I received from GWM Midrand. I brought my vehicle in for servicing and warranty repairs on [date] and again on [date]. Unfortunately, my experience was marred by poor communication, vague explanations, and unfulfilled promises. Despite my vehicle being under warranty, I was made to feel like the issues I was trying to address were excessive and that the dealer who sold me the car may have sold me a damaged vehicle without disclosure. The service team failed to provide me with a clear report on the vehicle's history, including whether it had been in an accident. To add insult to injury, I was charged R1400 for diagnostics, and many of the issues I reported were not addressed. The service team promised to send me a detailed explanation of the damages via email, which I could use to seek compensation from the dealer. However, it has been over a month, and I have yet to receive this email. Furthermore, the ***** at the back of my car became loose and fell off, and I was told that I would be notified once the replacement bolt was available. It has been over a month, and I have heard nothing. My vehicle's sensor is also no longer working, and I have been waiting for three weeks for a decision on whether the warranty will cover the repairs. I am extremely dissatisfied with the level of service I received from GWM Midrand. As a customer, I expect transparency, clear communication, and a commitment to resolving issues promptly. Unfortunately, my experience has fallen far short of these expectations. I request that you look into this matter urgently and take immediate action to address the outstanding issues with my vehicle. I would appreciate a prompt response regarding the actions you will take to rectify this situation.
0 replies
17 months ago
Poor Disclosure and Claim Process for Courtesy Car Policy
I purchased a Courtesy Car policy through Wesbank in July. However, when I recently attempted to file a claim, I was informed by Hollard Insurance that I need to hire a car first and then submit the claim for reimbur*****t. This requirement was not disclosed to me at the time of purchase. Despite raising my concerns with Hollard, I was advised to contact Wesbank, the seller of the policy. I believe Hollard, as the underwriter, has a responsibility to ensure transparency in policy terms and conditions.
112 replies
17 months ago
false information
I am writing to express my disappointment and frustration with the claim process for my Courtesy Car policy, which I purchased through Wesbank on [July 2024]. Now, when I attempt to file a claim for the courtesy car, I was informed by Hollard, the underwriter, that I need to hire a car first and then submit the claim for reimbur*****t. This requirement was not disclosed to me at the time of purchase, and I was not aware of this process. When I raised my concerns with Hollard, I was advised to contact Wesbank, the seller of the policy, as they should have informed me of this requirement. I believe Wesbank has a responsibility to ensure that customers are fully informed about policy terms and conditions.
112 replies
35 months ago
Private banker lack of service
Im paying for private banker benefits but my private banker is not interested in seeing my cases to the end. I reported several cases to FNB and requested for another banker but no response now for two weeks
53 replies
35 months ago
dry food
I ordered a box master and a box for one meal. The restaurant is 5 minutes drive, 2.5km away, but I waited for one hour for uber delivery. After waiting so long, the driver goes to deliver in another building while i have specified the exact building inside the company. As if that is not enough, the driver arrogantly talked to me and told me 'sister, you have a problem" bcos i he says misled him. Fine, past that, the box master wrap was dry and the chips were dry. Gone through all for a bad meal
0 replies
39 months ago
No clear explanation on credit card charges for total repayments
Wrote a complain about high credit card repayment and since I was promised a consultant will call dololo. My private banker since keep saying someone will call to explain the charges but it's been weeks
56 replies
39 months ago
Bad private banker service
Since I became a private banker' my banking has never been so stressful. I was made to open trading account which I am now owing. I opened a credit card , but for weeks now the banker cannot explain to me the repayment charges. They say someone will call to explain but dololo. I send emails of reminder but nothing avails. It's frustrating
56 replies
42 months ago
Claims to responded to
Sent a complaint in August 2022, to Hollard about callsure not responding to my claims and until today they have not come back to me with a resolution as promised
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
2 (7.142857142857143%)
2 Star
2 (7.142857142857143%)
1 Star
24 (85.71428571428571%)