EK
esli K
Active since May 2013
33
Reviews
0
Industries
Reviews
33 reviews2 months ago
Exceptional Customer Service from Start to Finish
I had such a positive experience with this dealership. The booking process was quick and seamless, which already set the tone for great service. They went the extra mile by arranging an Uber to and from work for me, which made the entire experience incredibly convenient. What really stood out was their personal touch. The team kept me informed throughout and communicated clearly every step of the way. I genuinely felt like they were customer-centric and cared about making the process as smooth and stress-free as possible. Excellent service, professionalism, and attention to detail — I would definitely recommend them.
0 replies
2 months ago
Misrepresentation, Undisclosed Finance Charges and Excessive Cancellation Costs
I purchased a maintenance/insurance plan after being informed on the sales call that it covered chips - which i thought was windscreen chips, but when I later submitted a claim, I was told it only covers paint chips — not window chips. I then cancelled the policy. Only at cancellation stage did I discover that this was not a simple monthly insurance premium. The full lump sum of the maintenance plan had been added to my vehicle finance agreement. I never received or signed an amended finance agreement authorising this. Here is what happened financially: I was charged R4,950 for the maintenance plan. I was charged R1,364.77 for “unearned finance charges” (never explained to me at point of sale). Upon cancellation, a further R4,654.55 was deducted as a cancellation fee. I was refunded R3,448.05. Total cost to me: R7,521.27 — despite only having the cover since August. It is unreasonable that cancelling a R4,950 plan results in costs almost double the value of the plan. I have requested: A full itemised reconciliation, The contractual clauses authorising these deductions, Their final written position on the dispute. More than five business days later, I have received no response. I have now raised the complaint with the ombudsman. This experience raises serious concerns about: Transparency at point of sale, Disclosure of financial implications, Capitalisation into finance agreements without clear written consent, The fairness of cancellation penalties. I have escalated the matter further and would caution others to fully understand how these products are structured before agreeing to them.
0 replies
3 months ago
Best customer experience with domain hosts
I'm so pleasantly surprised with the great customer service I experience from 1-grid, specifically Linda Kalipa. I was paying close to R600 for my domain from an international host and all i really wanted the domain for was to have a custom email account in outlook. I found 1-grid and the cost was significantly lower. I basically just had to pay for the domain to be transferred to them and the annual hosting fee instead of a monthly fee of R600 with register.com. I did the transfer but then noticed that my emails weren't coming through and then thought this was going to be such a hassle to resolve. Usually with international companies you go into a rabbit hole of self-help articles or chatbots, very rarely does someone actually call you. So I started the process by emailing their support email. A person actually called me and sorted out the issue with no hassle or additional cost!
56 replies
5 months ago
Afforable solar rental options
Exceptional service! We needed to go the solar route (increase in electricity tariffs and monthly blackouts in our area for varying reasons) but the upfront costs of solar can be quite overwhelming, not to mention understanding what to buy. We looked around and really didn't find a suitable provider. I found that other service providers were outpriced. We reached out to Metrowatt and they contacted me almost immediately with many options that suited my budget. They have an upfront option but also a very reasonable rental option which is what we opted for. There were ready to come and install the same week but we had delays on our side (renovations). Alta very diligently phoned to check how we are doing and if we are ready. She is also a delightful person to speak to. When we were finally able to give the green light they arrived quickly and installed everyone efficiently. I also love the app the system comes with.
0 replies
14 months ago
Helps with life admin
I used them for all my car licensing queueing. Great turnaround time, great communication and very honest. They even sent me a little refund after completing my new vehicle registration.
0 replies
18 months ago
One stop shop for bonds
Delighted with my experience with BetterBond. Suzette Grobbelaar was a dream to work with. I did not have to fill in multiple forms for the banks - just one application form. Suzette was very communicative and even available and very responsive on whatsapp when I had the odd question. She also help me secure an exceptional deal.
53 replies
20 months ago
I have dealt with most pet medical aids, and dotsure seems the most sincere
I have dealt with most pet medical aids, and dotsure seems the most sincere. They really check in over the years to make sure my dogs are doing well. Kyla was exceptional and proactive. Last year she negotiated a temporary relief for me. This year she made sure that my aging dog gets on the better cover before he gets excluded.
53 replies
22 months ago
FNB = bureaucratic, inefficient and becoming tedious to work with
I feel like FNB makes me write a complaint about their private suit service annually. Here I go again. I moved my homeloan over from Absa in November 2023 - my agreement with FNB is for a flexibond so that I can access in excess money that i transfer - quite basic. Fast forward 6 months, I transfer some extra money into my homeloan account and of course I can't see the balance because somewhere during the registration process someone did not choose the flexi bond option - I submitted this query on 11 June. Fine.... let me move on. I'm requested to fill in a whole application form again - repeating all the details on the form that FNB already has about me and the situation because 1) it is in the application I submitted to transfer my bond and 2) I have been banking with them for 10 years - do they really not know my gender, race, language preference, address, contact number, email address by this point? Fine - I oblige and send it back to my private banker by lunch time and use this as an opportunity to also enquiry about the additional loan for upgrades that was stipulated in the offer....guess what? I need to fill in another form, with exactly the same information again and to submit exactly the same documents (payslips etc) as I recently did with my vehicle application that I recently submitted. So no one is thinking - hey, this is the same person applying for different products, why not just make a form for the specific product? Surely there is some automated option that can populate the documents with my information already and I just fill in the missing bits as opposed to making me endure a burden of admin - something that I never associated FNB with but now they are just as bureaucratic as any other bank. Moving on - the next day my private banker informs me that I missed one of the 5 consent check boxes. Now because they don't make use of a simple e-signature application, it is now up to me to remember to download the pdf, tick the box, save the pdf and then send it back. On 21June I finally get to this admin and send the picture on whatsapp to my private banker - to which she does not respond or even action. My private banker's assistant however sent me an email on 21 June (coincidently) to ask if she can tick the box on my behalf - which I would have gladly agreed to if it was actually just part of the original response when they noticed the box is unticked? I completely missed this email. On 25 June i noticed that my private banker has still not responded, so I send the email to the banker and her assistant and the assistant informs me that it should take about 3 to 5 business days. 5 business days later - I follow up Another 2 business days later still no response from my banking team and I can still not access the funds I transferred into the bond account. Can my next conversation with the bank be what I need to do to downgrade. I am not getting any value from the "Private Banking" service. Either a downgrade or i am starting the process to move all my stuff over to investec
53 replies
24 months ago
Don't purchase the appliances
Don't buy hisense appliances. Firstly it breaks within 12 months and secondly when (not if) it breaks its impossible to get through to anyone. I bought a washing machine on takelot, it broke after 11 months. I then emailed hisense, we corresponded and then nothing. They just asked for the proof of purchase and the serial number and that is where it ended. Their phones don't get through to anyone and their whatsapp chatbot looks like someone is ****ming you - really unprofessional.
53 replies
29 months ago
Trusted solar advisor / companion
We live in a complex and wanted to consider getting solar. I reached out to the metrowatt team to come and do a consult. I am used to solar companies taking advantage of my lack of knowledge on the subject, but David really took the time to explain their different solar solutions to us (all the owners). He gave us an honest assessment and indicated that it won't be the best value for our money to go over to solar yet. He even went on to give us options we can consider to help manage our electricity usage even though it was not something that benefits them. I was really amazed by his candidate feedback. I would highly recommend their services, they truly are trusted advisors
0 replies
Review Distribution
5 Star
16 (48.484848484848484%)
4 Star
1 (3.0303030303030303%)
3 Star
1 (3.0303030303030303%)
2 Star
3 (9.090909090909092%)
1 Star
12 (36.36363636363637%)