SB
Stuart B
Active since May 2013
12
Reviews
0
Industries
Reviews
12 reviews17 months ago
Vox Telecoms Accounts and Sales Departments Absolutely Pathetic.
Vox Telecoms proclaims to be a leading telecoms operator. This statement unfortunately is misleading and a better description would be that Vox Telecoms is a leading *********** in the field of telecoms operations. It fact Vox Telecoms service was absolutely dreadful with no-one in the organisation willing to proactively react to a simple service problem. This relates to Vox Telecoms seeing fit to cancel their email service to a septuagenarian lady who suffers from the inability to talk. This was further aggravated by her chronic lower back pain which is exacerbated when placed under undue stressful situations. Vox telecoms explanation for the cancellation was as the result of supposed non-payment. In this regard the lady had been servicing her financial commitments to Vox Telecoms, over an extended period of time, by way of a debit order. At no time had the lady cancelled the debit order, nor had Vox Telecoms communicated that the account was in arrears. On this basis, the lady had no reason to believe that a crisis was looming with Vox Telecoms’ impending termination of her email service. This termination came totally “out of the blue”. Once the underlying reason for the termination had become apparent, most normal and professionally managed organisations would have re-instated services once the outstanding monies had been paid. But this was not the case with Vox Telecoms instead they embarked on a process of tormenting the lady by; • Implying that she had intentionally cancelled the service herself, • Failing to proactively respond to a host of emails sent to every conceivable Vox Telecoms email address requesting that the email service be reinstated, • Operating a phone-in complaint service that was not fit for purpose. This wasted a lot of time and unnecessary cost. A service which in a number of instances resulted in calls being dropped on answering after extended waiting periods in a queue. • Insisting on documentation that could only be efficiently and timeously provided via email, the very facility that Vox Telecoms was denying the lady access to ! This person as a result, was deprived of an essential means of communication causing severe distress in her life. The lack of email service endured for about a month. Vox Telecoms generally functions without a hitch, but do not let anything happen that involves Vox Telecoms Sales or Accounts departments, their service is absolutely pathetic !!
56 replies
19 months ago
Travel Agency par excellence - Dreams Unlimited
After being very happy with a holiday to Thailand in 2012 arranged by Dreams Unlimited in Johannesburg, it was decided to use the services of this travel agent again for a holiday to Mauritius in 2024. Again this agency went to a lot of trouble advising on the details for this holiday, drawing on their extensive “hands-on” knowledge of Mauritius for the first week of the time away from South Africa. The resort for the second week away was decided by myself. This proved to be a complete disaster and should have been left to Dreams Unlimited as well. This resort fell far short of the image it portrayed in its marketing offering on their website. On the realisation that the holiday experience to Mauritius would be ruined by the offering of the second resort, Dreams Unlimited was approached to rescue the situation. Without any hesitation, Natasha at Dreams Unlimited went to a lot of trouble to secure a second booking at another resort. This was successfully achieved at very short notice and at a time when all the resorts were heavily booked. For a travel agency that goes more than the extra mile with all aspects of its service offering, Dreams Unlimited is highly recommended.
0 replies
21 months ago
An Exceptional Experience at BikeShop Rivonia.
BikeShop is the very first business that I have ever experienced that not only goes the extra mile but strives to go even further to assure that their customers are happy with their purchases. Service at BikeShop – Rivonia in Johannesburg is truly exceptional. I purchased a 2010 Honda ST1300 Pan European motorcycle from BikeShop on 2 July 2024. The motorcycle was then given a full pre-delivery service which included checking that every nut and bolt on the bike was correctly torqued and marked. This shows BikeShop’s level of detail to assure that nothing is left unchecked. With me having been satisfied on the condition of the tyres when the motorcycle was first inspected, BikeShop decided to put brand new tyres on front and rear wheels. It appears that BikeShop will do their level best to get their motorcycles as close to perfect as is humanly possible when they hand it over to the new owner. Further, the BikeShop facility is truly spectacular for anyone who has a passion for motorcycles. The showroom is filled with a large number of motorcycles of every make and model imaginable with all in prime condition. If for no other reason, the showroom’s “eye-candy” is well worth a visit, just on its own.
0 replies
21 months ago
Makro prone to lying and customer service disgusting.
Purchased a TV at Makro Riversands on Monday 29 July 2024 on the basis that it would be delivered the next day. Wasted the whole of Tuesday waiting for Makro to deliver. At approx 16h00 phoned Makro Riversands to find out where my TV was. The call was re-directed to the Makro call centre ! Explained my problem to the call centre operator who undertook to contact Makro Riversands and find out where my TV was. A few minutes later the operator called back, saying he could not get through to Riversands. He gave me their direct number and I phoned. No one at Makro Riversands answered the call and after listening to Makro marketing garbage for 10 minutes I hung up and phoned the Makro call center again to voice my displeasure with a further request to establish where my TV was, there was no response from the call center. I find it absolutely disgusting that Makro will take an order on the basis of a false promise. There were a number of other alternatives that I could have adopted had I known that Makro would not honour their word. In short Makro service is absolutely disgusting.
56 replies
32 months ago
Satrix a Shadow of its Former Self. Everything About It is Mediocre at Best !!
Dealing with Satrix is an utter nightmare, their service is non-existent, their attitude leaves a lot to be desired, it is not a business that provides acceptable returns and an attempt to obtain SARS reports simply does not work! Stay away from Satrix !!
0 replies
33 months ago
Genkem Tuffset - Beware. Waste of Money.
Genkem head-office response to a complaint disgusting. Purchased Genkem Tuffset to test against the Gorilla equivalent. Both products very expensive. The Genkem product activated in the container without it ever having been opened. The container became severely bloated and rock hard. Genkem simply not interested in my complaint!
0 replies
40 months ago
Avoid Assault and/or Harassment - Give Chamberlains Kyalami Corner a Miss!
Chamberlains – Kyalami Corner. A branch of the Chamberlains Hardware Store recently opened at Kyalami Corner. On 20 December 2020 at approximately 09h00, I decided to pay this store a visit to get some wall paint mixed, this in lieu of the other many similar stores in the area. This turned out to be a momentous mistake! What should have been a pleasant shopping experience without incident, nothing was further from the truth ! The South African Constitution ‘guarantees’ a person’s dignity. It specifically states that this right is non-derogable. Further, Section 14 of the Bill of Rights in the South African Constitution, inter alia states that ‘Everyone has the right to privacy …………’ There is also in South African law a definition for harassment which inter alia contains the following wording ‘harassment means unwanted conduct which is persistent that creates a hostile or intimidating environment ………………’ On entering Chamberlains Kyalami store, the first priority was to get paint colour matched Firstly, payment was required before the paint mixing process would commence! I had already been harassed by walking halfway down the length of the store to the paint section, this by store personnel barging into my space wanting to know if they could be of any assistance? This procedure was then repeated as one walked back, halfway down the length of the store to pay for the mixing of the paint. Needless to say I had to walk, halfway back the length of store to give the payment receipt to the paint section and more of ‘same old, same old harassment………………………………………………… . Where one thought that paint mixing t could be done in a short period of time and one could just wait at the counter, this was definitely not the case. So, to minimise the wastage of time a decision was made to embark on the rest of the shopping that needed to be done. The moment I stepped away from the paint counter one started to be accosted again with ‘Is there anything that I can assist you with or some or other confrontation in a similar vein? After what was deemed a reasonable period of time, a return to the paint counter was made to find that the process had not been finalised so there was a return to the aisles to pass the time, again one was hounded by staff members wishing to know ‘Is there anything that I can assist you with or some other confrontation in a similar vein? These confrontations were deemed as nothing less than harassment and an outright invasion of my space. I returned again to the paint counter to collect my colour matched paint to find that it was still not ready. On this occasion I was offered a coupon for a complimentary cup of coffee. This I turned down, and again set off to run the gauntlet of staff invading my privacy with ‘Is there anything that I can assist you with or something other in a similar vein? On this occasion, I came across an elderly individual who appeared to be the ‘Store Floor Manager’. I voiced my irritation at being continually harassed by Chamberlain’s staff to which he in essence shrugged his shoulders, commenting that they were performing their job! Eventually my colour matched paint was ready and I progressed to the tills to pay for the goods that I had selected, having spent about three quarters of an hour in the store. Having paid in full for everything in my trolley, I then proceeded to leave the store. Once outside the doors, I was assaulted by an individual who had been standing near the doors and physically pushed back into the store while at the same an attempt was being made to dispossess me of my trolley of goods. At this stage, I went to the customer service desk and requested to see the manager. I spoke briefly to the ‘Store Floor Manager’ and then proceeded to my car to unpack the trolley. During this process, I was approached by the ‘Manager’, ‘Trading Floor Manager’ and AN Other wanting to know what the problem was, after explaining the course of events, the ‘Manager’ merely retorted that the staff were merely doing their job to which I responded that in this case I would not be returning to Chamberlains in Kyalami. What the ‘Manager’ did not seem to appreciate was that the individual at the exit door from the store had just committed criminal assault and that Chamberlains were vicariously liable for the assault. He also did not seem to appreciate that the individual’s behaviour was an incursion into my Constitutional right of dignity by insinuating that I was possibly guilty of shoplifting. The elements of the crime of assault are (a) conduct which results in another person’s bodily integrity being impaired (or the inspiring of a belief in another person that such impairment will take place); (b) unlawfulness and (c) intention. In this regard it should be noted that the slightest touch can amount to assault, and it is not a requirement of the crime that there was any actual injury.
0 replies
43 months ago
Be careful of PnP's Fraudulent Tactics.
I have been shopping for groceries at Pick n Pay for decades but have started to pick up that one must be extremely careful at this shop. On 15 October 2022 I purchased R470-00 worth of groceries at my local PnP. As has become my practice, immediately after passing through the till, I checked my slip. From the few items in my trolley, four had been incorrectly charged. On complaining to the manager, and patiently waiting for about 20 minutes to get the situation rectified, I received a refund of R57.99. This revealed that I had been overcharged by about 12% !! In most instances, I had been induced to put an item into the trolley because it appeared to be at a price acceptable to myself. Had these items been properly priced I would have left them on the shelf. Part of PnP's strategy is to put the 'price' in large very legible writing, but in some cases, the T&C's are soooo small you need a magnifying glass to figure out what the conditions of purchase actually are !! In other cases, an expensive item is placed on a shelf with the pricing for a cheaper article. To add insult to injury, the store manager endeavoured to explain that it was the PnP head office that was at fault. Head office arbitrarily changes the prices of products on the shelf, when a customer gets to the tills. This merely made me even more incensed, here was a store manager justifying why PnP had attempted to ***** me! Whatever PnP's problems are - they are definitely not my problem and I object to PnP attempting to make their problem - my problem !! PnP must be commended for a strategy that adds significant amounts of fraudulent money into their system from customers that truly believe that they are being fairly treated by the company. Lastly, I went onto the PnP website to lodge my complaint there and limit the PnP damage to PnP. I was amazed to find that I could not find anything on any PnP website to lodge a complaint - hence the complaint has been made on hellopeter.com. Thank goodness for HelloPeter.com
133 replies
53 months ago
Netflorist - Privacy Invasion and Harassment.
Netflorist markets extensively using 'comical' adverti*****ts to attract customers to their business. Be advised that you associate with Netflorist at your peril! Once Netflorist has your contact details, you are hounded incessantly with unsolicited emails. When one attempts to solve the problem by using the 'unsubscribe' facility in the Netflorist emails, one is hounded again incessantly to give Netflorist a 'second chance'. Eventually the 'unsubscribe' facility appears to work and the incessant Netflorist emails cease. That is until the Christmas season starts to approach and then the deluge of emails starts again but this time on a daily basis. A further request to Netflorist to desist from their harassment, has been to no avail. This harassment is an intrusion into one's private space which is a contravention of section 14 of the Bill of Rights of the South African Constitution. Netflorists unsocial behavior also contravenes the Consumer Protection Act in respect of 'Direct Marketing'. Be warned - Anyone who provides Netflorist with their contact details does so at their peril!
0 replies
68 months ago
Custom built UV Light Casing
I have been keeping Koi fish for many years. I have used an Ultra Zap UV light to keep the water clear and free from algae. As a result of being exposed to the elements over all the years, the casing had started to leak. Many attempts were made to seal the leaks however it became apparent that the unit was past its "sell by date" which left me with a dilemma on how to rectify the problem. I had in recent times replaced the electrics on the unit and just needed a new casing. I decided to approach Ultra Zap with my problem. I was informed that Ultra Zap had stopped manufacturing my design of casing 16 years earlier. However, Ultra Zap indicated that they would custom make a casing for me. This has amongst other things saved me having to re-design and re-manufacture the piping to fit a new design UV light. Keelin at Utra Zap has gone out of the way throughout to assure that I get what I need. Well done. We need more companies with this level of passion for what they do. info@ultrazap.co.za
0 replies
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5 Star
4 (33.333333333333336%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
8 (66.66666666666667%)