MD
Martinigue D
Active since Jul 2013
41
Reviews
0
Industries
Reviews
41 reviews26 months ago
Bad customer service
So last year November side one of Zone fitness sales rep asked me at Westgate mall if I was interested into joining and after much collaboration, I eventually did. I fill in the forms and explain everything, I even told them I get paid on the 15th of every month. Low and behold on the 25th they debit and obviously the debit returns because it's not the 15th I left it thought maybe it was a mistake, but then in January again the 25th. So I go to Zone fitness in Westgate an I explain to this male working there that Zone fitness is costing me unnecessary bank charges for debit on dates that I didn't give them, as his about explain this othe female comes a long with an attitude saying we only debit on the 25th with no exception. The othe Zone fitness employee gets another sale consultant to help and he gives me an email address that I should email. Again I can't be helped because they only debit on the 25th and I should try and pay in advance. In what day an age are you guy's living in? You want me to accommodate you, but you don't want to accommodate the client. I haven't once used your gym, due to debits always going off on the wrong days. My bank chages increase every month because you keep on debiting almost everyday like you trying to catch fish hoping that there will be money. I asked to cancel the membership but I have to pay the entire years gym membership fees even though I have never been inside to utilize the equipment. I trying to find the Ombudsman to help me get out of this contract, because I am paying for membership fees and bank charges and they(Zone Fitness) don't want to take any responsibility that they lack vision and growth.
0 replies
45 months ago
Bad customer care
I would not recommend any of my friends and family to open an account by Tekkie Town. Firstly they have some incompetent consultants that either don't understand you or they are rude and demanding. Secondly if you miss a payment by one day then they expect you to pay the month that you are a day late on paying and the up coming months installment. Then thirdly they list your account as being in an arrears on experian, but the statement that they send you every month shows that you are up to date and not in an arrears. Yet they want to send you sms's saying you have X amount of credit and we have a sail come and spend. So if my account is in arrears why still encourage me to xome and buy on credit. It sad that these retailers don't see how they negatively affecting your credit score and the impact it has on our people's lives on a daily basis. I am currently trying to find out by the lawyer's what I can do because thwy are reflecting negatively on my credit score and therefore I am struggling with things that are important to me and my family.
0 replies
58 months ago
Bad customer care
You guy's are really pathetic, honestly. You register my account as in arrears at Experian, but when I chexk my statement it shows no arrears. Now my score is down by 35 points, do you no the damage that you caused. How about I just go on every social media page and newspaper out there and show your factory poor workmanship, how clothes that are not even 3 months old but its breaking at the stitching. How about I do that
0 replies
58 months ago
Bad Service
You guy's are pathetic its almost been a year now since I have disconnected my dstv account and you want to call me now to tell me that I owe you money. Seriously!! An entire year and you have a debt retrieving company calling me, when you yourself haven't called once to enquire why I am not paying the account. What are your egos being bruised because people are canceling dstv due the fact that they have found alternative ways on watching tv by live streaming using iptv that cost much less than you do. Now this debt collection company is looking for email proof when I canceled my account via telephone, give the people the telephone records. I swear if I get flagged on credit bureau for this I will sue dstv, for lack of communication with its clients
53 replies
60 months ago
No refund
Pathetic service really ,two weeks now nd still my issue still not resolved. First they accuse me of not paying my bill and penalize me , then they realize the mistake was on their side and they don't apologize. Despite that they still debit the penalties and now I have to call them back everyday to return my money and they want to tell me that they will credit my account with what they owe me. So when I refuse and don't want that they make it almost impossible to get it back and tell you that there is a fourteen day waiting period, given the time for when that happens it will be time for them to debit again. So what they basically want you to just leave it. Their supervisor (Pinky Ntombela) still calling me back, due to some of their call centre agents being incompetent one has to struggle like this.
0 replies
60 months ago
Bad customer service
This shop has no mercy on its loyal paying clients. Call center agents with know phone etic ate. Call center agents that are disrespectful. Don't care if the world is in a crisis. No understanding. Harassing clients whose accounts are up to date. Will never recommend this store to anyone
53 replies
60 months ago
Bad customer service
So I applied for a cellphone contract via Mondo and filledin the paperwork and selected the debit date. Then come the 25th March 2021,they decided to debit on that day instead on the last day of every month. So I call and explain, they say they see that I said last day of every month and they don't know why it went off on the 25th. So I received my bill yesterday stating that my bill for this month is R750, I immediately called in asking why R750 and not R548. 03. Then Ms Natasha Ansah due to the fact that there was no money my account and came back unpaid on the 25th March 2021,I am being penalized R200 due to their fault. So I told I am reusing to pay penalties for their mistakes, she then tells me with a strong tone of voice you just have to pay and can't refuse. I then ask to speak to her manager and she tells me the manager is buay, also the Manager will tell me the same thing. She then tells me to hold the line and gets back to me, she tells me call 10213 to find out what my contract says of when my debit date is it. I ask her last night can I call now she says politely yes Sir, I call the number and that department are closed because it's not their normal business hours, so I am left furious because lady thinks that she can take the customer for a fool by sending them on a while goose chase. I am really ****ed at Telkom, people told me they were bad but I refused to listen. Well lesson learned, now I will have to ride out this contract but then I am done with them
0 replies
61 months ago
Whose your fool
So it's been a week since I complained about FNB and it has been a back and forth thing for the past week and they refused to see that their app is flawed. Instead they blame me for misunderstanding the app. So a FNB Agent calls me that works in the complaint department and tells me the issue has been resolved and they will refunding my money and that she going to transfer me to the relevant department, but bare in mind they called me. I get transferred and complaints department drops the call, so I call back because I need my money. Then FNB life tells me to know surprise that they not paying my money back. So FNB do I look like your fool, your employee's are either incompetent or you like taking your clients for a ride
53 replies
61 months ago
Bad customer service
Really I don't know what to say anymore about FNB customer service to be honest. From spending hours on the phone, to going into the branch and still no success. Their app is misleading, their call centre agents being rude and incompetent. You being told that you should manage your financial situation better, but yet you followed the commands on their app and yet your account still gets Debited and you left with no money in your account and left with situation of having to figure out how you going to cope for the next month. I followed the prompts on the app of stopping debit orders, but the app denies you from stopping FNB products debit orders. So it takes you to money assist and you follow the prompts, then it says finish, there is no message that tells you call in to the bank to make sure debit has been cancelled. You like a fool thinking that you have stopped the debit orders, so now you almost a R1000 worse off financially. I think it is best to move on from FNB and take my business elsewhere. Too top it all off I have numerous reference numbers from complaining since last week but nothing has happened. ref 2458266 ref 2458026 ref 2457937 ref 3959946
53 replies
61 months ago
Bad Service
Firstly your Slogan must change from "How can we help you" to " We not here to help you, only ourselves." 1. Who gave you the right of way to create an overdraft on my account without asking my permission, but conveniently the overdraft was created by FNB to pay policies that I have with them. But when I applied for an overdraft account for personal use, I was declined but for their benefit they created one. 2. What's the point of the app, because even though you Try stop Debit orders it doesn't work. It directs you to money assist and you Try your best to stop debit orders, but still they debit from your account. But ideally it's for there accounts and I Tried again via the money assist app to stop debit orders. 3. I want to cancel my accounts and policies with FNB, accept my funeral policy. 4. Not once have FNB ever helped me through this pandemic, because they deducted there money every month like clock work through the pandemic. They would rather say that you should show proof that the pandemic has affected you, not how it affected you and your family. 5. You have debited my account with your policies even though I stopped it via the MONEY ASSIST VIA THEIR APP AND NOW I AM LEFT WITH NO MONEY MY ACCOUNT. 6. I am going to complain to the Obudsman
106 replies
Review Distribution
5 Star
1 (2.4390243902439024%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (9.75609756097561%)
1 Star
36 (87.8048780487805%)