KV
Kirsten V
Active since Jul 2013
9
Reviews
0
Industries
Reviews
9 reviews5 months ago
Metro Lifestyle is a nightmare!!!!!!
After a good service and make good that was given eventually as many tries of failed contact with Metro Lifestyle, it turns out that all complaints are realistic as it is major pathetic having to wait 2+ weeks for a set of missing ***** set. 5 stars given turn out to be not even 1 star. No recommending and do not order from this pathetic online company. One of many companies that should be downed for fooling people. They just take your money and order from suppliers as they are not even producer but give the impression to be. Straight forward: An absolute NO for Metro Lifestyle!!! Please refund immediately for 1 garden chair that is useless as due to missing ***** set the chair is worth 0,00 ZAR!!!
0 replies
9 months ago
Great service - Great to be back
Thank you to the OUTsurance team. It is great to be back again! Your service offered via phone was great.
53 replies
10 months ago
Reversal Request – Case No. 51 04 2025 _ Procrastination Reversal Payment(s) via Standard Bank
Good day, I am writing to formally state that I do not accept the outcome of my case regarding a *****ulent transaction involving the use of a Discovery Bank account. On 25 April 2025, I submitted a signed Reversal of Payment Request via my bank, Standard Bank South Africa. I specifically ordered a reversal of funds (with full understanding that fees apply), not an investigation. Despite this, I was issued a response describing only the results of an investigation and stating that no funds would be reimbursed. The response I received included the following: “Our investigation has revealed that you processed a payment with the intention of acquiring services from a third-party vendor and these services were not rendered. The investigation has confirmed that this was a vehicle purchase ****. When the ***** incident was reported on 30 April 2025 - WITH DELAY -, we immediately alerted the agent bank (Discovery Bank) and requested that the account be blocked and any available funds secured. Unfortunately, Discovery Bank advised that all funds had already been utilized, and thus no funds were recovered. After taking all relevant factors into consideration, and in applying the principles of fairness, the bank has made its decision and will not reimburse the losses suffered.” My position: I did not authorise an investigation in lieu of a payment reversal. I signed a reversal request, which was submitted in due time. Standard Bank only paid attention to the matter from 30.04.2025 - WITH DELAY! I provided all required documents, including an affidavit, full transaction details, and confirmation of the ****. The ***** was reported without delay. I demand a clear answer from Standard Bank as to: Why no response has been made to me immediately after formal requests for weeks. Why the account in question at Discovery Bank was not immediately frozen, despite prompt reporting and clear evidence of *****. Why funds were allowed to be withdrawn, even though they were part of a ****, and despite Standard Bank / Discovery Bank being notified. I urge Standard Bank to take full accountability for hosting the *****ulent account and to reimburse the full amount of R142,210.00. The failure to act swiftly on a formal bank-to-bank notice of ***** raises serious questions about the measures in place to protect innocent individuals from ****s. Until this matter is resolved appropriately, I will continue to escalate it through all available legal and public channels. I remain committed to seeing justice done. Sincerely, K. v. Vuuren
53 replies
10 months ago
Urgent Request: Discovery Bank Ignores ***** Reversal Request – Case No. 51 04 2025
I am writing this letter with great concern and urgency regarding a case of ***** I reported on 30 April 2025 (Case No.: 51 04 2025, including Affidavit / Standard Bank: 2025-821027951) involving the *****ulent use of a Discovery Bank account. Despite several attempts by my bank, Standard Bank South Africa, to contact you regarding a payment reversal request, there has been no response from your side – now going on several weeks. I am pleading with Discovery Bank to urgently investigate this matter and act in accordance with the seriousness of ***** cases involving their accounts. The lack of cooperation and communication so far is deeply disappointing and raises further concerns about consumer protection and accountability. I respectfully request: - An urgent update regarding Case No. 51 04 2025 - Immediate freezing and investigation of the *****ulent account - The reversal and return of the funds (R142,210.00) to my Standard Bank account - A formal written response confirming the steps taken This case has caused me substantial financial and emotional distress, and I am now forced to escalate this publicly in hopes of being heard and assisted. Sincerely, K. v. Vuuren
318 replies
22 months ago
NO REFUND RECEIVED!
The service that this company - Upwork - offers is rather to be called underground-work or sh#t-work as there is no service. 15 days ago I fought myself almost an entire day through several pages of the website from upwork - you only get an AI-Chat-Bot, and phone calls end up on an answering machine. There is no way one can get hold of speaking with a human. 2x 22,28 Euros were deducted from my credit card. The following day I somehow found a ticket (no. #47565404) generated and it stipulated "solved" although I am still waiting for a refund of at least one amount of 22,28 Euros. Besides that, my account plan was never upgraded. Several times again I tried to send my message through again: June 13, 2024 10:53 Good day to the team of Upwork I hope this message finds you well. I am writing to your attention a discrepancy in my recent transactions with Upwork. On 11.06.2024, my credit card was double debited for a membership fee of 22,28 Euros each time. The slow performance of the Upwork website on that day may have led to this error. The transactions in question are as follows: 1) -22,28 Euros - Upwork 703937404 MembeIRL 2) -22,28 Euros - Upwork 703935481 MembeIRL Furthermore, despite the payments, my membership status remains at the "BASIC" level. I kindly request a refund for one of the double-debited amounts and an immediate update on my membership status. Your prompt attention to this matter is highly appreciated. Thank you for your assistance, and I look forward to hearing from you at your earliest convenience. I am wishing you an awesome day ahead. Warm regards, UP UNTIL TODAY, NO REFUND RECEIVED! What standards/quality is this?
0 replies
33 months ago
Momentum - Outstanding service
Outstanding Service and a beneficial, friendly, and well-trained consultant on the phone.
60 replies
108 months ago
PostNet SA: COMPLAINT as of No Service Delivery: PN000370295 _ Your branch in Queenstown, Manager Brian
<p>Original email was sent 07 June 2017!!!!!</p> <p>Good day to whom it concerns</p> <p>To put it very mildly: I am not a very happy client.<br />Rating the service out of 10: NULL 0 - as there is absolute no service.</p> <p>I was notified by the sender: Winterberg Farm that the order was dispatched on Wednesday, 31 May 2017. Up until today (Monday June 2017 and today it is 12 June 2017) I haven't received the delivery. Even being in an outbound area - deliveries arrive here within in the latest 3 days after having been dispatched for example from Cape Town, Port Elizabeth, Johannesburg area.</p> <p>There is no possibility of tracing the tracking number on your website. So I phoned on Monday 05 June 2017, approx. 12:45 Head office Call Centre just to be put through to Queenstown. The lady there couldn't help. Apparently a note was created for Brian; but he never phoned back. So I phoned short after 15:00 to hear unjustified excuses. Brian apparently wanted to log a follow up and promised to phone me back. It is now Wednesday 07 June 2017 and I am still waiting for an explanation / answer. Nothing has happened. So yet again, I phone Queenstown. The lady - as usual - cannot help and Brian is not available.</p> <p>I have informed the sender about the situation. Several emails and phone calls have been sent. </p> <p>YET, now I am requesting to cover the loss of my order that I haven't received - please see attached invoice from Winterberg Farm. Furthermore I have attached POP that I paid Winterberg Farms and also the waybill that I received from seller when she notified me on 1 June 2017 that the order was dispatched on 31 May 2017.</p> <p> </p> <p>Regards,<br />Kirsten van Vuuren</p>
0 replies
118 months ago
Non-Activation of land line although confirmed 5 weeks back
<p>So 5 weeks ago I sent off my request that I am moving and the land line in the old house gets de-activated (worked perfectly) and that on 15. Aug 2016 the line gets activated (didn't work at all)</p> <p>Phoning Telkom this afternoon which is operating with a useless call-center I was transfered from one to the other...wasting my money and airtime as I have to phone from a cellphone...I had to speak with 8 different people to hear at the end that there are no or not enough technicians for this area "Langebaan/West Coast". Just strange that obviously on a Sunday yesterday 14.08.16 there was a technician available to enter the before mentioned into the system.</p> <p>Well let me put it this way. Does Telkom think this is part of their service. I just can shake my head for so much unfriendliness, non-professionality and service that is like dirt under a carpet. </p>
212 replies
Review Distribution
5 Star
3 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (66.66666666666667%)