CM
Charles M
Active since Aug 2013
9
Reviews
0
Industries
Reviews
9 reviews15 months ago
**** toner delivered
Dear Cartridge Guy Midrand Management, I am writing to express my disappointment and frustration with the service I received from your Midrand branch. On 10 December 2024 or around I received a used toner that was supposed to print approximately 25,000 pages. However, the toner only printed around 2,500 pages. I had paid in advance and waited several days for delivery. When I received the cartridge, I noticed that the packaging was old, but I gave the benefit of doubt due to the urgency of my needs. However, when I contacted your office to report the issue, I was shocked to hear that you refused to investigate the matter. Furthermore, your office claimed that the toner was in good order, despite not having seen it when it was delivered. I request that you take immediate action to address this issue. I would like a full refund for the defective toner and compensation for the inconvenience caused. I hope that you will take my complaint seriously and take necessary steps to ensure that your customers receive genuine and functional products. Sincerely, Adv Charles Havohej Consultancy CC: [+27 84 328 4516, cartridge guy) [admin@saconsumercomplaints.co.za] Please modify the letter to include your specific details and send it to Cartridge Guy Midrand's management, along with any supporting evidence, such as photos of the used cartridge and packaging. Additionally, you may want to consider reporting this incident to the Consumer Protection Agency and posting a review on social media platforms to warn other customers about the potential risks of dealing with Cartridge Guy Midrand.
0 replies
17 months ago
Terrible call centre
Very rude on calls. Behave as if they own the world
142 replies
24 months ago
Who are they and where did they get my number?
I don’t know who they are. They just started sending me SMSs
53 replies
33 months ago
Zulzi correction of review
Our misunderstanding was resolved so my initial review of them wasn’t correct. They are fast 💨 in delivery 🚚. Hope the drivers are safe in these load shedded roads directed by inexperienced people
60 replies
33 months ago
****** on motorbikes
For lack of zero star I put1. Sometime last year placed an order and they were here in time as promised but demanded cash for the food. I insisted I had bought with a card and we don’t keep cash in the house. He biked off with the food. The year whilst doing financials, I saw they had charged the card for food which the driver took back. I phoned them and I have given them over 3 months to come to me as promised but they have not. Never use this horrible service. They are cons.
58 replies
42 months ago
Terrible upgrade done telephonically and now they refuse to send voice recording
If there was zero I would put it. The company messed up my phone upgrade after over 15 years with them. I phoned them and they said they were going to send voice recordings of the issues they messed up including some information they skipped and debiting my account for R4,000 + without my knowledge. Contract was not emailed. All the tickets opened were cancelled the following morning with no explanation. And they keep sending me SMS for upgrade yet I have upgraded already. If they are using third parties to do this, they are messing up the business in a great way
0 replies
43 months ago
Terrible floors and no directional signs
I have given up on going to Fourways mall. The floor design is terrible. They forgot that there are disabled people and some who have back and leg problems. There are no signs and it is so easy to get lost 😞. Their design inside has changed from excellent to terrible after their renovations. There are some shops hard to get to like Dis-Chem. some of the staff are still trying to understand where a shop is years after. I have stopped going there even though it’s 5km’s away. I choose another mall like crossing, Broadacreas, Chartwell corner. Simple and safe.
0 replies
69 months ago
Reliable
Their cleaning team professional and efficient. On time and always putting in the extra mile
0 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
1 (11.11111111111111%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (66.66666666666667%)