BF
Bianca F
Active since Aug 2013
20
Reviews
0
Industries
Reviews
20 reviews72 months ago
Non responsive
I purchased a gift voucher, the recipient has been unable to redeem it and I cannot get through to incredible connection for someone to assist me telephonically or via email for the past week and a bit!
0 replies
86 months ago
Reimbur*****t owing!
I received an invoice in March reflecting that I had moneys payable to me by Telkom! Sent through my banking information on the 12th and was advised that payment would be processed within 72 hours! I then had to follow up with Telkom on the 15th and the lady in your billing department advised that she only received my information then, so the payment would take 72 hours from the 15th. It has been TWO weeks now! Please reimburse me, this is unacceptable. I will be forced to lodge a complaint at the Ombud as Telkom cancellation support and service has been really bad.
0 replies
86 months ago
Yay Vodacom
Thank you Vodacom. After I had my phones stolen this weekend, i have had such a pleasant experience with your staff who assisted me.. from your call centre agent (unfortunately I do not have her name) to Happy and Lucky (Samsung ambassador) at the Nicolway store. Both of whom were very patient, helpful and professional and makes getting through the frustration of having to do the admin of a new device much more bearable. Thank you Vodacom!!
56 replies
87 months ago
Livid at ridiculous cancellation services
I cancelled my wifi account in Feb with Telkom after some fights. I have escalated it and eventually received confirmation that the account was successfully cancelled after having paid my cancellation fees (over r2k) I now receive an invoice from telkom for payment??!!!! Please sort this out. Your pathetic cancellation department is prejudicing many people and you are NOT entitled to debit my account or have me reflect poorly as a payer due to your inefficiencies.
0 replies
87 months ago
Happy Customer
I would like to compliment Monique at Metrofibre for her wonderful assistance and going out of her way to help me get my fibre up and running after an initial hiccup. The technicians who were sent to assist at home were also very knowledgeable and professional. Well done metrofibre!!!
105 replies
87 months ago
Telkom cancellation
Cancellation!! Firstly, your online cancellation process is too complicated. I tried cancelling a wifi device, but the otp gets sent to the wifi sim unit, which I then first had to insert in another phone to enable my cancellation. Eventually did it online, had a technician call me to confirm that telkom has no connectivity in the area I am in and advised that it would now be referred to your cancellation department. I have heard nothing from them. I went into two stores for assistance, at the one, they just said they cannot help me. At the other, they mailed the escalation department, but i have had no feedback from them and cannot email them myself because mails get bounced back saying that I am not authorised to email the address!!! Come on Telkom, I am literally paying for a device I now cannot use because you do not have connectivity in my area!!! Assist your customers!
0 replies
101 months ago
Service and information
I bought a combination bedroom/lounge set a week ago. I was told that they did not have stock of some items and so would only be able to deliver on Friday, which they did. The pedestals did not fit well in my room and I called them today to cancel the combination and was only at this stage informed of the 30% penalty fee which would be imposed on me. At no stage during the sales discussion or at purchase stage was I informed of this fee nor was it included on my invoice for payment etc. I now have to return the pedestals as they obviously cannot be used for it's intended purpose and although I have been told that I may replace it with another item of furniture, it is an item I did not want/need. Had I been informed of the penalty fee (which in my view is excessive) I probably would not have purchased the items at all. This should have been communicated to me and I am unhappy that it has not.
0 replies
117 months ago
Technical team improvement
<p>Good day</p> <p>Firstly, thank you for the great service that the blue team has given me and the community, however, the technical team has been requested to assist with the numerous false activations by the unit installed in my flat. The technical team has come out on numerous occasions, the most recent of which, was Friday last week, however, following that visit by the technical team, my alarm falsely activated on Sunday night, three times. The technical team again, came out yesterday to repair the unit/identify the fault, but the unit has again falsely activated since.<br />This has become increasingly frustrating as I have had this unit installed just over a year ago and I have had multiple false activations since. I have had to make arrangements for the technical team to come out and assess/identify/repair the fault and, apparently, they have failed to do so. I have had to pay for a number of these visits, although, I acknowledge, not all, for which I thank you.<br />However, every time there is a false activation:<br />1. IF I am home, I have to consider whether there is criminal activity taking place on my premises and I causes me to go into defensive mode to protect my home, mostly, this happens at odd hours of the night; <br />2. IF I am not home, I have had to alter my plans and disrupt my activities, because I have to go home to check if all is fine, which is not always possible; <br />3. It is a disturbance to my neighbours; <br />4. It is a waste of your resources as your armed response (who are amazingly professional and helpful, btw) has to come out and check if all is well, or if I need assistance, or respond to the activation in some way, when they could be assisting in an actual emergency; <br />5. Due to the number of false activations, I have stopped taking my alarm activations seriously as it is more likely than not a false activation rather than an actual threat and i don't want to waste the time of your response. Doing this, as you can imagine, is not the ideal, as in the event of a real threat, I will not know because I've become so accustomed to the false activations;<br />6. It is a nuisance.</p> <p>Now, I pay each month for the unit. I am quite happy to pay for the services I receive from Blue and I am very happy, for the most part, however, this is a recurring problem which is not being rectified.</p> <p>Please assist.</p> <p>This unit has to be repaired/replaced.<br />Bianca<br /> </p>
53 replies
122 months ago
Excellent service
Thank you to the team members at this branch, who were efficient, friendly and professional. I will definitely recommend your service in future.
0 replies
122 months ago
IMPROVEMENT
My last order with this particular Nandos branch did not go very well. It was an order for delivery, however, by the time I received it, not only was it cold but it was the incorrect cut of the chicken... I was not a happy camper and so I really was not keen to order from them again but decided to give the branch the benefit of the doubt. WhenI called, I specifically stated that I had waited very long for my previous order and did not want to wait as long today as I was starving! they heard me and I wasn't even ready for the speed at which Moses delivered my meal. Well done! thank you for taking heed of customer's feedback and complaints and making every effort to better the service.
75 replies
Review Distribution
5 Star
6 (30%)
4 Star
2 (10%)
3 Star
1 (5%)
2 Star
6 (30%)
1 Star
5 (25%)