BD
Bronwyn P
Active since Sep 2013
9
Reviews
0
Industries
Reviews
9 reviews111 months ago
Not honouring my cancellation
<p>Good day. I have an email from Virgin Active that my subscriotion has ben cancelled on 31 January 2017, however, this information has not been forawrded to Discovery vitality and now I cannot join another gym because Virgin Active is not sending this information through to Vitality. </p> <p>I would like this sorted out please. </p> <p>And dont reply saying you will respond and then you don't! </p>
0 replies
117 months ago
Refuse to update my profile and account
<p>I have sent several emails to Telkom to ask them to stop sending me accounts/bills as my telkom phone was cancelled in March 2016. They refuse to respond. I have copied in several persons as well. </p> <p> </p> <p>Again, clearly this is what retail is coming to... just ignore the client, hopefully it will go away. </p> <p> </p> <p>Disgusted!! </p>
53 replies
117 months ago
No reponse
<p>I have sent several emails to Homechoice requesting information and I still have recevied any feedback. I have received read receipts and they are just not reponding to me. What is going on? Has the service of retailers completely gone. Is that what happens now in business, they just decide not to repsond to clientel. </p> <p> </p> <p>I am shocked and disgusted. </p>
53 replies
124 months ago
Std Bank keeps debiting my account
I have officially lost my sense of humour with Std Bank. In October last year I went to an establishment and spend R250 on my cheque card. My card was swiped twice and I had two R250 debits off my account. I disputed the one amount as I only spend one R250. I eventually got my money back in November. Then on 16 January the bank debited my account again with R250. I phoned the fraud line and the woman told me that this was an old transaction. I said I disputed this transaction and I was paid my money back so how can they debit my account again? She said she could not help me. So i sent a dispute form again and I got my money back within days. Last nigh, 4 February, my account was debited again with R250. I am not sure what game Std Bank is trying to play here, but I am far from impressed. This is becoming fraud within the bank and I will get my attorneys involved if this is not sorted out. Every time I phone I have to speak to some telesales consultant who actually does not know what to do and when I ask to speak to a manager I am told no! <br> This is more than out of hand and clearly Std Bank does not know how to treat their clients and it would be better if I went to another bank!
75 replies
125 months ago
Very bad attitude
I requested a quote for moving and this sales consultant sent me a price. I responded and ask if not taking the fridge and some large items would make a difference to the price. The response was \We quote on the size truck we use for out of city moves. We do not do 1 item removals."<br> I did not ask for only one item to be moved. Disgusting response and attitude. <br> """
0 replies
127 months ago
Call center person who can't pronounce words
I called the call center to block my sons phone. The woman says she needs to speak to the owner of the phone. I told her my son is 9 and any questions she has she can ask me. I had to ask her to repeat herself several times as she was slurring her words and could barely pronounce anything. As a person answering customer calls at a call center you need to be able to speak the universal language and know how to speak clearly and properly to people. I eventually had to speak to her manager to complain. So unprofessional that this is the service we get now a days. Companies seem to think they are in control of the consumers when its the customers who pay their salaries.
75 replies
127 months ago
Great attitude and service
Had a good response from Discovery in an all rounder and i am happy that I have moved all my insurance and life cover to them as they are always friendly and willing to assist. <br> <br> Thank you
75 replies
133 months ago
Ridiculous service
I called to sort out my claim. I hit a speed bump and the questions I was being asked firstly were ridiculous and when 20 minutes had passed and I had a meeting to go to Masingita told me if I need to call back I have to start the process all over again. I said that is unacceptable! I want a reference so that someone or YOU can continue this when I am out my meeting. He said no it doesn't work like that. I asked him to please hurry up with the questions and be a little faster with his typing. He refused to go faster and in fact I am sure went slower to irritate me because he seems to think I can wait that long while he types a letter a minute! When I asked him again to please go faster as I was late for a meeting he still didn't care. <br> <br> I am disgusted that this is the service we have to deal with and considering without my policy people like him wouldn't even have a job and I would expect more courtesy. So I was 25 MINUTES late for my meeting after asking him repeatedly to type faster and to hurry up with the questions. Then he tells me that the people will phone me to collect my car within 24 hrs and he will give me feedback in a weeks time! Pathetic!!!
76 replies
135 months ago
Disgusted in Std Bank yet again
Yet again I find myself writing on hello peter about standard bank. They have blocked my account after more than a year of having the account saying I have not FICA'd my account. How can I have been using the account for over a year without it being FICA'd???? I have made several complaints about the Clearwater branch not doing their jobs they are employed to do and now i cannot access my account. This is totally unacceptable! I will be changing banks as I do not need this from incompetent people.
77 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (55.55555555555556%)
1 Star
3 (33.333333333333336%)