SM
silindile M
Active since Oct 2013
21
Reviews
0
Industries
Reviews
21 reviews14 months ago
ABOVE AND BEYOND THE CALL OF DUTY
On the 26th December 2024, I was assisted with an amazing young lady with my Standard Bank banking profiles (APP and Cellphone banking). I do apologies I don't remember her name, however what she deserves is a " Double Bonus on her paycheck"! I did a simswap and I could not access my money through cellphone banking and I was informed I had to wait 7 days. I was assisted by the young lady where she updated my profiles and I was immediately able to access my funds. The service I received was beyond the call of duty, furthermore she returned all my calls that day, she deserves a rating of 11/10. All I can say to her "Thank you and God Bless you"!
53 replies
42 months ago
Airtime Expires when Free minutes Expire
I have been a customer of Cell C since its existence had contracts with them and prepaid numbers even my family members are Cell C, however this one is painful especially with the cost of living the way it is. When I purchase airtime, I receive 30 free minutes cellc to cellc and 30MB data. The shock I saw today is when the minutes expire in the 3 days your airtime expires as well... That is unacceptable and truly unfair! Why must I lose what I have already paid for?
398 replies
47 months ago
TWO HOURS WAIT... TO OBTAIN A BANK BALANCE
On 25 May 2022, I went to a Standard Bank branch, this particular branch is on West street Durban. As my wallet was stolen and phone, which means I have no ID document as this requires to be replaced; the only thing I needed was to confirm if there are funds my account. When I entered the branch, I was informed that I just need an affidavit to be assisted and I was directed to general enquiries for further assistance. I sat over two hours patiently waiting to be assisted. When eventually it was my turn to be assisted, I was informed that I need both a copy of the ID and the affidavit. Imagine my frustration.. Two hours wasted, based on wrong information from the very people who gave the information. Clearly, the teams within the branch are working in silo's. Furthermore, when I requested to see branch manager to discuss the quality of service, I was informed that it's by appointment only! The que when it comes to this particular branch is shockingly long, their excuse is COVID regulations. The branch is using that particular excuse for the slow rate of service. I'm deeply disappointed, I'm moving back to FNB!
134 replies
50 months ago
Quality Control Complaint
I sent an email to Truda Foods on the 17 February, complaining about one of their products. A follow up email was sent again on the 19th February and still there was no response from the company. I have made the same complaint to Truda Foods before, regarding the quality control when it comes to 2 of their products. With regards to these two products, it took them over two weeks to address and resolve the query.
0 replies
51 months ago
Quality at Spar Maybe Demographic Related!
The cooked food at the West Str and the Workshop Spars is not fit for human consumption. On 7th January, I purchased a ring doughnut. When I took a bite of it I almost broke my tooth that is how hard it was. I tried to return it, I was told I had bitten it so I can't return it. On 15th, I purchased a burger and chip combo at Spar the Workshop, I'm sure which shop is worse. The chips were stale and uneatable and the burger Patty was off. The lack of quality control of cooked food between these two shops is shocking.i have purchased food from Spar before ie Glenwood, their food was great. I have to wonder if the quality of food served at the two Spars is demographic related I received feedback from Spar 24/01/22 ref: CC220124014. Based on this feedback, I was to be contacted within 3 days, this never happened. I did follow ups on 28/01/22 and 02/02/22 still no feedback to date. I would like to enquire from Spar as to the "value of chain" to their customers.
0 replies
83 months ago
Unhealthy Meat
On the 14th June 2019, the Father of my child bought meat which was off(rotten). And this is not the first time. We bought cooked meat; that was off too. We brought it back and they refunded us with what was paid. Honestly this is unacceptable; please don't buy food at Checkers Southway Mall.
0 replies
90 months ago
Order Not Received
I made an online order on Zando on the 23 November 2018. Today is the 4th December I have not received my order. Further to this I have not received any updates or progress on the order. I made an email enquiry (#940987) on the 28th November ,I have not received a response. I tried making a telephonic enquiry it takes close to 15 minutes waiting on the phone. I not happy with my 1st time experience with Zando. I will never use them again.
0 replies
114 months ago
INCORRECT BILLING
<p>In July my vehicle suffered water damage and I claimed through my insurance (Discovery Insure). My insurer organised a rental vehicle through Avis on the 26 July 2016 for me to use while my claim was being assessed. The vehicle was returned to Avis exactly 30 days later as per my agreement which was 25 August 2016 before 2pm at King Shaka Airport. Further to this my deposit was never returned. For some reason they closed the agreement two day later, which was 27 August 2016. </p> <p> </p> <p>Avis have since handed me over and flagged me as a risk. Not at one point was this communicated with or was I ever called to say my rental is overdue. I find the treatment I received from Avis shocking and appaulling.</p> <p> </p> <p> </p>
0 replies
116 months ago
Very Slow Claims Process
<p>My vechile suffered water damage during the terrible rains in KZN inJuly. I logged a claim with Discovery Imsure on the 26th July 2016, today it is 26 September and I have not received feedback from my Insurer since they declared my vehicle a write off. Consider the fact that the fact that the your are provided a courtesy vehicle for only 30 days. The turn around time for this claim is shocking. </p> <p>Due to my profession of being an auditor I'm required to have a vehicle. As it stands now, I'm paying for a written off vehicle. So I pose this question to my Insurer, how am I required to conduct my job effetively without a vehicle? considering that all my premiums have been paid on time without FAIL!!</p> <p> </p> <p>How have you treated me as a customer? Would I recommend Dicovery Insure to anyone the answer is NO!</p>
106 replies
132 months ago
Lack of Feedback
I had a number of policies with Metropolitan and I have received no joy from the service provided by them so in summation I had to cancel all my policies with them. The reason which I had to cancel all these policies is firslty I have received no policy documetation for over a year even after numerous requests. Even with the surrender of my policies I have not received any contact or feedback from them pertaining to confirming whether they have received all the documentation which was sent on monday 8 June 2015. Also when I decided to increase my monthly contributions, this was deducted a month earlier than agreed with the financial advisor, so I was left short in month as I had not budgeted for such a deduction.The overall assessment is I have received no joy from Metropolitan and I wouold rather take my business eslewhere.
76 replies
Review Distribution
5 Star
1 (4.761904761904762%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
12 (57.142857142857146%)
1 Star
8 (38.095238095238095%)